I booked this hotel through hotwire so got it for a cheap price. The rooms are really nice and comfortable. They have done a good job in the renovation.
However, the service was horrible. We asked if we can get a wine opener in our room and the room service didn't know what it was. They took our used towels and didn't replace with new ones. Parking was $24/night which is pretty close to prices in downtown. The internet was $13 per 24 hours and the speed was horrible. My sister in law ate lunch in their restaurant and said the service was pathetic.
It was evident that they only cared about making money and not providing a service and then earning their paycheck. I would never stay here if i was not booking through hotwire special rate.
- Official Description (provided by the hotel):
- Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more less
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- Also Known As:
- Crowne Plaza Chicago o`Hare Hotel Rosemont
- Crowne Plaza Rosemont
- Crowne Plaza Hotel Rosemont