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“Couldn't be Happier”

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Crowne Plaza Chicago O'Hare Hotel & Conference Center
Ranked #12 of 18 Hotels in Rosemont
Reviewed March 1, 2013

Staff was outstanding. I stayed there due to a reduced charge (I used a "pink"slip the airlines provided to make my choice) due to a cancelled flight (11:40 p.m.)

I am considering staying there in the future if they can be competitive with the hotels I have been staying at. A front desk person named "Chris" was outstanding!

Great facility; clean and very well presented.

The rooms were large and very well appointed and the shuttles run every half hour on the hour.

  • Stayed: February 2013, traveled on business
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Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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808 - 814 of 1,162 reviews

Reviewed February 21, 2013

After our vacation was over in Barbados, was heading back home to Detroit after a couple of lay overs, one in Miami, the next in Chicago. Only to find out when we arrived to Chicago that our flight back to Detroit was cancelled. Chicago O'Hare airport set us up here at the Crowne Plaza. Lovely hotel...such a wonderful, comfortable mattress...had a hard time waking up at 4 a.m. to catch the next flight home!

  • Stayed: February 2013, traveled with friends
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Thank burnsyislandgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

My husband and I stayed here on February 3rd before flying out of O'hare for vacation. The check in process was quick and easy with shuttle service to the airport and the free parking thoroughly explained. We ventured down to Visibility Bar to watch the Super Bowl, have dinner and a few drinks. The bartender, Joe, was great. We had an excellent dinner from the restaurant which came quickly. Our wake up call came on time early the next morning and the shuttle driver was courteous. Rooms were nice and clean and the bed was comfortable. We had a quick shuttle ride back when we returned from vacation and there were no problems upon leaving the free parking deck.

Stayed: February 2013, traveled as a couple
1  Thank Ajaffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

I was stranded because of a storm and had the pleasure to stay in this luxury hotel. The decor was beautiful the rooms very spacious and comfortable and the customer service was exceptional. The on sight lounge and restaurant were excellent - the food fabulous and very reasonable with exceptional service as well. I would recommend this hotel and plan on staying here again in the future! Thank you for your fabulous customer service!

  • Stayed: February 2013, traveled on business
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Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

Booked the Crown Plaza as our flight out of Ohare was scheduled for early-This is a very good hotel w/knowledge employees, clean w/good food-complenentary drink more than ample-Will return as this property is close to the airport w/schuttle service

  • Stayed: February 2013, traveled as a couple
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Thank bearhunter4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2013

Missed my connection flight and had to stay an extra 24 hours in Chicago. Hilton was full, and this hotel shuttle car was just outside the terminal 2. Even when arriving very late they did the best to meet my needs (exstended stay in the room because late flight take off late the day after). I asked for a superier room but they where full. I was glad they where because the standard room turned out great. It was good sized, clean and very nice beds. The WiFi internet in the room worked perfectly. I would stay here again.

  • Stayed: February 2013, traveled on business
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Thank Ekqvist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare Hotel & Conference Center, responded to this reviewResponded February 13, 2013

Thank you for your recent review and for sharing your feedback with our future guests. We know that when flights are cancelled, traveling can become stressful. I am delighted to know that we were able to accommodate you. We always aim to exceed our guest expectations and I'm happy to hear that you enjoyed the modern aesthetic of the property and that you found your accommodations clean and inviting.
Thank you again for choosing our hotel and we hope to welcome you back to our hotel in the near future.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

I recently stayed at this hotel for a couple of nights for the first time. This property has been nicely upgraded and has a very modern feel in the lobby/common areas.

The rooms were nice, a bit small, but nice. I was upgraded to a corner suite which had 2 rooms (sitting and bedroom) as well as a very large, nicely appointed bathroom. However, it was very cold and the heater didn't seem to be able to keep up (it should be noted it was below 0F at night during my stay).

The food at the restaurant on site was quite good but the atmosphere was lacking. The bar area (where I eat when I'm alone) was very poor, almost an afterthought (and they bill it as a feature - might be better in when it's warmer). The wine and liquor selection was VERY basic; kind of what you'd expect from a Holiday Inn off an interstate exit.

The biggest problem with this hotel was there was NO ONE there. I sat at the bar 2 nights in a row with only one other person... And there wasn't even any evidence of other people in the hotel.

The location is nice however this is why I only gave THIS property 3 stars.

Next door is the Doubletree Hotel; its restaurant is Gibson's Steakhouse where I went for dinner one evening - it was packed, standing room only in the bar until we were seated. Great food, great bar, fun atmosphere to watch a game or have a drink.

Out the back door and through the parking garage is a new development, MB Financial Park, with several nice restaurants, shops and bars. Immediately adjacent to this development is the Aloft hotel.

While you do have access to all of this from the Crowne Plaza, it would be much better and more convenient to stay at one of the other properties It really makes you reconsider how much you really want your Priority Club points!

All in all this is easily a 4 star property but, considering the other options, I deducted a star as I'll choose one of the other properties for my next stay.

  • Stayed: January 2013, traveled on business
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Thank jch67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Chicago O'Hare Hotel & Conference Center, responded to this reviewResponded February 13, 2013

Dear jch67,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chicago O'Hare Hotel & Conference Center

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
Price Range: $115 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare Hotel & Conference Center 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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