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“Good meeting place if attending Rosemont”

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Crowne Plaza Chicago O'Hare
Ranked #11 of 18 Hotels in Rosemont
Minster, Ohio
Level 6 Contributor
219 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Good meeting place if attending Rosemont”
Reviewed October 1, 2012

During a recent conference at Rosemont, I found this Crowne Plaza in a good location. Parking was a little confusing and you seem to be on your own to work it out. Not a big deal. The bar was good and busy on the night I was there. Many good food choices at this hotel and at near by places. The Club Lounge was not much. In three visit I did not find an attendent. They set our sodas and snacks in the evening. No contaiils. In the morning there was juice, coffee, and muffins. My room was clean and good for working between meetings.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank Ricky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, October 8, 2012
Thank you for your review. We were happy to know that we met your expectations and you enjoyed a drink in our Visibility Bar. Your feedback is valuable to us and we will address the issues you mentioned regarding the Club Lounge. We certainly look forward to being of service to you in the future. Thank you again.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Minnesota
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2012

Great hotel. Incredibly helpful concierge. I called before my arrival and talked with Ruben and he called around for transportation options for travel to my conference from their hotel. Everything was set up for me and save significant $$ by renting a car through them. Great restaurant in the hotel with a great bar too. Very new and very clean rooms. Breakfast available at restaurant or "on the go".

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imcneildc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, October 8, 2012
Thank you for taking the time to provide feedback on your recent stay. I am thrilled to hear that your stay at our hotel was an amazing experience. It sounds like you really enjoyed the guestrooms and find the staff to be very friendly and well trained. We will definitely pass on your positive comments to Ruben and recognize him for his outstanding customer service skills. It is always our goal to provide an exceptional experience and great service to all customers. We strive for excellent guest service and we hope to welcome you back to our hotel in the near future.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 30, 2012

We were traveling here by train and this hotel is w/in walking distance from the Metra's Rosemont station. We were attending an event at the Akoo Theater which is directly next door to the hotel. So, for us it was extremely convenient. We had a couple drinks and appetizers at the hotel bar/restaurant. Appetizers were good. Rooms were clean & staff was very friendly!

Room Tip: Our room faced the theater and the sunrise in the am over the city was beautiful!
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank ShawShank20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, October 8, 2012
Thank you for taking the time to provide feedback on your recent stay. I am thrilled to hear that your stay at our hotel was a wonderful experience and you found our staff to be friendly and helpful. It is always our goal to provide an exceptional experience and great service to all customers. I appreciate you choosing to stay at our property when your travels bring you to Chicago O’Hare. Your recommendation is greatly appreciated. We look forward to welcoming you back to our property again soon!


Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Level 5 Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 29, 2012 via mobile

Stayed for a night and a day while attending a business meeting in the hotel's meeting rooms. Excellent location a short shuttle ride from the airport, and across the street from the nation's largest convention center. The highlight of this hotel is it's restaurant which serves good food despite its small size. The room was average in all respects. Overall a decent hotel in prime location for business meetings, and a reasonable cost.

  • Stayed September 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pickydoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, October 8, 2012
Thank you very much for taking the time to give us feedback about your recent stay. We are delighted to know that you enjoyed your stay and you were impressed with our restaurant. We'll be sure to relay your comments to our kitchen staff. Again, thank you for your review and your recommendation of our hotel . Please know that we value your business and we look forward to being of service to you in the very near future.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level 5 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 27, 2012

We attended a conference at this hotel at the end of September 2012. We extended our stay to one week to give us time to do some sight-seeing. We were happy with the hotel. Our room was clean, the bed was comfortable and there was lots of hot water for the shower. The staff were very helpful and answered questions we had about getting around Chicago with no problem. There is a shuttle that runs to and from the airport. As we did not rent a car, we used the shuttle to get us to the airport and there we caught a train to the city a couple of times. When we came back on the train we would just wait for the hotel shuttle to pick us up. The drivers were friendly and helpful. The Fire Oven Restaurant on site has a limited menu but the food portions are generous and the food tasty. We ate there a few times and our service was good. We would recommend this hotel to others.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, October 8, 2012
Thank you for choosing our hotel and providing feedback. It delights me that you were happy with our guest rooms and amenities. We sincerely appreciate you recognizing our well trained employees and that the hotel staffs are friendly and helpful. It is our goal to consistently provide superior service and accommodations at our hotel and your feedback is very important to us. Thank you again for choosing our hotel and we look forward to seeing you again very soon.


Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel, Indiana
Level 5 Contributor
72 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 25, 2012

The rooms are fairly well kept and the interior of the hotel is well maintained but the carpets are dirty in many common areas. The staff are pleasant and Chris, one of the managers, is very helpful should you have any concerns or issues. The bell staff are really nice guys and go the extra mile to assist.

Dining options within the hotel are not as good as one might expect. The Wood Fire offered a good selection of food but it was not all that good and is a bit pricey, even for Chicago standards.

The location is good for people needing to get to O'Hare which is a quick ride by shuttle or drive. The hotel has ample parking for $22 or $24 (can't recall) a day which isn't as bad as some in the area. It can be a very busy hotel though and sometimes the lobby is so full that you can hardly move through the crowd.

All in all, for overnight or a couple of days close to O'Hare, it works.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottHSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, October 4, 2012
Thank you for taking the time to provide feedback on your recent stay. I am thrilled to hear that your stay at our hotel was a wonderful experience. It sounds like you really enjoyed the guestrooms and find the staff to be very friendly and well trained. Our employees will be recognized for the helpful service they provided during your visit. We also believe the hotel is a great value. Thanks again for choosing our hotel and we look forward to seeing you again very soon.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broomfield, Colorado
Level 6 Contributor
299 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed September 25, 2012

For a hotel location place, it was quite nice...stayed 1 night courtesy of Air Canada due to a delayed flight.

Close to airport with free shuttle every 30 minutes.

Clean rooms and a good feel. Breakfast at Fire Grill was good.
Rooms updated, modern feel besides tub in bathroom. Nice beds.

Downfalls - $12/day for internet and noisy (but most airport hotels are)


Friendly staff, would stay here again if the price was right.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, October 4, 2012
Thank you for taking a moment to share your feedback about your recent stay at our property. It’s great that you found your room to be very clean and the our beds to be super comfortable. We can't wait to welcome you back on your next visit to the city! Thank you for sharing you feedback with us. Your recommendation is greatly appreciated!
Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chicago O'Hare

Property: Crowne Plaza Chicago O'Hare
Address: 5440 N River Rd, Rosemont, IL 60018-5232
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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