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“Airport Shuttle is bad”

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Crowne Plaza Chicago O'Hare Hotel & Conference Center
Ranked #12 of 18 Hotels in Rosemont
Reviewed December 6, 2011

Stayed here as a Park and stay at a decent rate. Room was nothing special but were staying here more for the parking. Shuttle to Airport was great as is the case with most hotels in the area. The problem was with the shuttle back to the hotel. We were told by both the front desk and the shuttle driver that we did not need to contact the hotel for our pickup. WRONG. After we waited 30 min we taled with a shuttle driver from a competing hotel and were told that we needed to contact the hotel to be picked up. All in all we had to wait 60 min for pickup meanwhile we saw shuttles from competing hotels come by at least 3 times in that period.

  • Stayed: December 2011, traveled as a couple
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2  Thank WiscMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 13, 2011

We stayed here in November 2011. The hotel is older but the interior has been updated within the past few years. Check-in went well for the most part- able to get a room despite checking-in at 10:00am, but I was offered a double room instead of a king room with a sofa bed to be further from the elevator (at the hotel's suggestion). So I took the double room and was located next to the elevator anyway but didn't know this until I got to my room! At check-in for being a priority club member I received a coupon for a free drink in the bar, which was nice, but I was not told that I also would get free Internet. Although the Internet charge was waived at check-out I don't know why they wouldn't have told me that at check-in. I used the fitness facilities, which were very nice. My kids swam in the pool and thoroughly enjoyed it as well. The rooms were nice with two side chairs with good light for reading in the chairs once the kids went to bed. The bathroom was very nice, but we only had two towels for a reservation that included four people- why is that? And lastly, my review would have been rated a four if we hadn't paid $23 for parking for one night. $23? I could park for less at the airport! And speaking of the airport, due to the proximity to the airport, noise from planes landing and taking off is quite audible in the room although this is probably an issue for any hotel in the immediate vicinity.

  • Stayed: November 2011, traveled with family
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Thank RazorTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2011

Stayed there for one night after missing yet another connecting flight with United.

Frontdesk was very nice and helpful. Our room was quite spacious, clean and well maintained.
Despite beeing quite close to the airport noise from planes etc. was not a problem. Bed was comfortable, bathroom had a decent size for an airport Hotel. So overall no complaints, some expectations exceeded. Would stay there again if I ever get stuck in O'Hare again.

  • Stayed: October 2011, traveled as a couple
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Thank Captain_0veur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2011

Nice front office staff, area was a little far from the public transit station. Indoor pool was very nice. Clean rooms

  • Stayed: October 2011, traveled with family
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1  Thank mymysmema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

My stay at the Crowne Plaza hotel was average. No expectations were not met, but none were exceeded. Everything was delivered as advertised. The shuttle was reliable. Check-in was efficient late at night. Downsides: the bed was just, simply put, not comfortable. Obviously, different strokes for different folks, but I did not get a good night's sleep on the bed. Despite being near a major airport, I was surprised that the hotel did not have sound-proof windows. I could hear the traffic outside throughout the night. The temperature control was on and off throughout the night, and the system did not a do a good job of maintaining a constant temperature. For the rate I paid, I can't complain. Would I stay here again? Yes, but only if the price was right.

  • Stayed: November 2011, traveled solo
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Thank Fzedlach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2011

Very Nice and Confortable Hotel! The Localization was perfect to me, right in front of Stephen's Convention Center and near from the airport (they have a free shutle from the airport =D). I really recomend it for business's travel!
Bad thig: The breakfast is expensive and not that good!

  • Stayed: November 2011, traveled on business
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Thank Thanandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2011

If you are going to the convention center, then this hotel is very close. Rooms are pleasant, and the little restaurant has good lunches. It is a very quiet hotel, even though it is super close to the airport, you can't hear the planes and the hallways have quiet notices posted everywhere. We really appreciated the filtered water dispenser next to the ice machine on each floor, I wish more hotels would offer these. They also had a display in the lobby of all O'Hare flights, and their status...very helpful. Their free shuttles run every 1/2hr. and drop you off right at the airport.

There were a few downsides- From the lobby, it is annoying to get to the elevators up to the rooms. You need to go down a ramp or set of stairs. Very strange. Bathrooms in each room are TINY! yes, they had marble countertops and bath, but nice decor does not make up for tiny bathrooms.

Breakfast was mediocre, especially for the price. Go somewhere else to get a good breakfast. In walking to the convention center in the summer time, the smell from the dumpsters of the nearby Doubletree really stink. The business center was overpriced!

However, staff was very helpful, the price was better than some of the other nearby hotels, and rooms were clean and comfortable.

  • Stayed: November 2011, traveled on business
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Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chicago O'Hare Hotel & Conference Center

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
Price Range: $112 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare Hotel & Conference Center 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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