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“Nice but ....” 4 of 5 bubbles
Review of Loews Chicago O'Hare Hotel

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Loews Chicago O'Hare Hotel
Ranked #3 of 18 Hotels in Rosemont
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
141 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Nice but ....”
4 of 5 bubbles Reviewed July 28, 2014 via mobile

Hotel is very nice and very clean. The rooms are very modern and one of the nicest I have seen. The front desk staff is all very professional and would always speak and have a smile. The bar staff on the other hand were a little grumpy. But overall a great stay.

Stayed July 2014
Helpful?
Thank Sirtrvlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review, August 11, 2014
Thank you for taking the time to write a review about your recent stay at Loews Chicago O’Hare! I am glad to hear that you found your stay enjoyable for the most part. I am disappointed to hear that you found some the bar staff a "little grumpy". We appreciate your feedback and will use your comments as part of our continuous improvement training. We hope to see again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,544 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (235)
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English first
York, South Carolina
Level Contributor
120 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 26, 2014 via mobile

This was a very nice hotel with extremely nice staff. NEW they changed names durring my stay its now Loews hotel. Looks like all the same staff and still the same hotel. The only one complaint I had was the rooms didnt get clean untill very late in the day. Don knowbif they were short staffed or not. Would be a grwat stay in a very convenient location.

Stayed July 2014, traveled on business
Helpful?
Thank yorkscbuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review, August 11, 2014
Thank you for taking the time to write a review about your recent stay at Loews Chicago O’Hare! I hope you found your stay enjoyable. I am sorry to hear that there was a delay in servicing your room. I apologize for the inconvenience that may have caused you. We certainly hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 25, 2014

Loved the hotel and the staff were professional and upgraded us to a suite through an Ambassador membership that we hold with the hotel group. Stayed one night before a trip to Europe. Room service was fabulous and breakfast delicious..One child needed to sleep on the sofa, which was a bit of a squeeze but extra bedding was provided. The shuttle works well on the way to the airport but when coming back on an international flight you call to let them know you have arrived we missed the shuttle as our baggage took 5 mins more than anticipated and they don't wait for you. No big deal took a $10 taxi ride. Parking was excellent for the 4 weeks $250 through an online parking agency and undercover which was great. Overall would recommend this hotel for service and parking.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eco_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review, August 11, 2014
Thank you for taking the time to write a review about your recent stay at Loews Chicago O’Hare! We are delighted that you enjoyed your stay. We hope to be of service to you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 24, 2014

Due to UA flight cancellation I stayed one night in this hotel. The shuttle was great to and from Ohare. Checkin was simple but front desk people need to give information when checking in about shuttle departure times etc.
The hotel was clean and comfortable but it would have been nice to be able to get a cup of coffee.
I only stayed overnight so I do not have much to review....it was quiet and safe!
I would recommend the hotel but will not travel with United Airlines.

  • Stayed July 2014, traveled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank elbel58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review, August 11, 2014
Thank you for taking the time to write a review about your recent stay at Loews Chicago O’Hare! I am glad to hear that you found your stay enjoyable. I will share your feedback with our Front Desk team about providing departure shuttle information. We have Keurig coffee makers in all of our guestrooms. I am sorry that you did not get to enjoy a cup of coffee prior to departure. We hope to be of service again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, New York
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 24, 2014

I chose this hotel based on it's location. Being 5 minutes from the airport, I'd expected that it would be busy and therefore noisy- but I didn't hear much of anything while in my room. I caught the shuttle from the airport which was great. The room was nice and the bathroom fixtures and sink were fine, not what I'd put in my home but they function well although other reviewers seemed to take issue with them.

  • Stayed July 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SJBandkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review, August 8, 2014
Thank you for taking the time to write a review about your recent stay at Loews Chicago O’Hare! We are delighted that you enjoyed your stay. We hope to be of service to you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
118 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

I had a free night at an IHG hotel and a partly-paid night to use up so stayed here for two nights. This is a really nice hotel - housekeeping excellent, staff at the front desk helpful and (best of all) I had free parking - a bonus in a Chicago area hotel.

The TV service is not great - no HBO or similar and the TV in our room seemed pretty worn!

It is a close walk to the Fashion Mall shops and some good restaurants. walking distance or a short ride to the Rivers Casino and close to downtown Chicago if you feel like a drive.
Overall - a good stay.

Room Tip: We had a room overlooking River Road with a view of the Chicago skyline in the distance - no room no...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank burtfp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, California
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

Highly recommend staying at the Intercontinental when you are flying out of O'Hare. Rooms are very nice, staff is friendly and helpful. Great bar in the hotel and the food at the hotel restaurants is consistently good. For something more upscale there are two very nice restaurants literally 50 feet from the hotel's front door. Great shuttle service to O'Hare. And if you have some time to kill walk over to the "outlet" shopping center. Some great high end stores.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews Chicago O'Hare Hotel

Property: Loews Chicago O'Hare Hotel
Address: 5300 N River Road, Rosemont, IL 60018 (Formerly InterContinental Chicago O'Hare)
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Rosemont
#1 Business Hotel in Rosemont
#1 Romantic Hotel in Rosemont
#2 Green Hotel in Rosemont
#4 Family Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Loews Chicago O'Hare Hotel 4.5*
Number of rooms: 556
Official Description (provided by the hotel):
Loews Chicago O'Hare is the area's first luxury hotel with its very own art gallery featuring a full-time curator and monthly art exhibitions. The works of Chicago's most intriguing artists are displayed throughout the hotel. After dinner enjoy live entertainment in our very own Montrose Theatre. Architecture buffs will enjoy a visit to the Frank Lloyd Wright Home while sports fans can attend a game at nearby Wrigley Field. We are located just minutes from O Hare International Airport and 14 miles west of downtown Chicago, making us the perfect destination for business and conference guests. ... more   less 
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Also Known As:
Intercontinental Chicago o`Hare Hotel Rosemont
Intercontinental Hotel Rosemont

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