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“Nice for a 1 night layover” 4 of 5 bubbles
Review of Holiday Inn Express Chicago O'Hare

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Holiday Inn Express Chicago O'Hare
Ranked #17 of 18 Hotels in Rosemont
Lincoln, Nebraska, United States
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice for a 1 night layover”
4 of 5 bubbles Reviewed June 29, 2014

Very nice room, nice staff, had great breakfast-nice variety. Free shuttle to and from O'Hare. We ate at Shoeless Joes Ale and Grill just around the corner within walking distance and it was very good for our dinner.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 30, 2014
Cathy H,

It was very kind of you to send in a nice review about the hotel. I will be sure to share your feedback with the staff and commend them for their efforts. We get a lot of guest who stay here because of how close we are to the airport and because of how much stuff there is in walking distance to the hotel.
Thank you again and hope you have a wonderful rest of the week!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
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English first
Rancho Cucamonga, California
1 review
5 of 5 bubbles Reviewed June 28, 2014

I enjoyed the stay here. friendly staff Esmeralda was very helpful and nice good breakfast. The rooms were small but comfortable beds and pillows. I liked the bar n grill they have behind the hotel. Shuttle driver was very nice target and other restaurant was nearby

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 909tc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 30, 2014
909tc,

I truly do appreciate your comments and will be sure to thank and commend Esmeralda’s efforts. She is my night supervisor and is because she truly cares about the guests of the hotel and I am glad you recognized her.

We pride ourselves on being one of the cleanest and friendliest hotels around and I am happy you saw that.
Thank you again and hope you have a wonderful rest of the week!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon, Ohio
Level Contributor
168 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed June 28, 2014 via mobile

Convenient location. Nice breakfast. Shuttle was a plus.
Rooms were okay, not great. It is a typical business-clientele hotel.
The shuttle does make a stop at Avis before going to the airport. It is quick, but allow time for that.
Guests were lingering around the entrance and desk when I checked in, but it was okay and they weren't trouble.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2CKGkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 30, 2014
2CKGkids,

Thank you so much for the kind review I truly do appreciate it and will be sure to share your feedback with the staff. A lot of people stay at my hotel because of how close we are to the airport and because of our complimentary shuttle to and from the airport. We do not normally make stops at the rental car places but if we have time and there are not a lot of people on the shuttle we will try and accommodate going to the rental car area.

Thank you again and hope you have a wonderful rest of the week!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed June 21, 2014

We needed the hotel room simply as an overnight recovery from traveling internationally. The beds and pillows were supremely comfortable and met our needs perfectly. Hot breakfast was available, as well as wifi, for free. Clean room, friendly staff.

  • Stayed June 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sahmofsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 23, 2014
Sahmofsix,

Thank you so much for the kind words I truly do appreciate it and will be sure to share your feedback with the staff. We strive to be one of the friendliest and cleanest hotels around and I am glad we met those expectations for you.

Thank you once again and hope you have a wonderful rest of the week!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tx
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 18, 2014

i stayed here a month but really only slept in the room . it wasnt a nice one but hotel was booked i could never get out of it.. breakfast is ok but even better is the location you are close to target and its shopping center behind hotel is shoeless joes bar .. and across street is mcdonalds. construction is a mess and traffic is horrible..

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank partyvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 20, 2014
Partyvice,

We do have a great location because we have a little bit of everything within walking distance of the hotel. We get quite a bit of people staying with us because of our location and how close we are to everything.
Construction in Chicago never seems to end and I agree 100% it is a mess and makes for horrible traffic.

Thank you once again for the kind review and hope you have a wonderful day!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed June 15, 2014

Once again, this hotel is what it is. It's an Airport Holiday Inn Express.

So I wasn't expecting much, but the first night was terrible - fortunately the lovely staff sorted most of the problems out for the final two nights of my three night stay.

The big problem was on the first night. Got to the hotel late at night after a long flight from London. Shuttle from airport arrived quickly and whisked my to the hotel with no fuss. Checked in quickly and went up to my room to crash out.
Opened the door and went in and thought 'Great, a suite!'. Massive lounge room with a kitchenette etc.
And this is where it ended. Trying to find the bedroom I tried all three doors that were available to me. One was the bathroom, and the other two were locked doors leading to connecting rooms.
So I had a massive room with no bed.

Went down to reception where they told me that I had a sofa-bed. They sent up a dude to help me build my bed, and what I get was a terrible sofa-bed with a thin little mattress balanced upon a springy frame.
Tried to get a new room with a real bed but the place was full, so I had a terrible first night on this useless sofa-bed with a huge AC machine that wouldn't turn off.

The next evening I returned from work to find I had been given a new room. Proper bed this time, so only problem was the constant drone of the AC machine.

So, to sum up:

DO NOT ACCEPT ROOM 724!!!! THERE IS NO BED!!!!

Be prepared to sleep in a room with a huge AC machine that doesn't turn off.

The staff are all lovely though and did what they could.

Room Tip: don't accept room 724 and make sure you have a real bed!
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 16, 2014
Paul S,

I am very happy to hear that my staff made sure the last two nights of your stay were great. I know it was not intentional to give you are parlor suite but yes you are correct when the airport closes down and the hotel fills up there are some cases where we have to use that parlor suite. Normally, when we do have to use that suite the bed is made up already and we let the guest know well before they ever get to the room that it was a parlor suite.

Could you please email me with your full name so I can look up your reservation to see who checked you in? I want to make sure that the person who checked you in understands that if we have to use that room that we let the guest know a head of time. My email is amiller@hieohare.com and my direct line at work is 847-544-7515.

Thank you once again and hope you have a wonderful week!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

I stayed at this hotel for a week, here are the highlights
1. Close to the Airport, 4 miles.
2. Rooms are really big and nice.
3. Breakfast is awesome.
4. Lots of fast food joints within 2-3 miles radius.

Lowlights
1. A little far away from Chicago Downtown.
2. Gym is also not that great.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank haskjohri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 11, 2014
Haskjohri,

Thank you so much for the kind review I truly do appreciate it and will be sure to share your feedback with the staff. I am happy to see that you like the rooms as well as our complimentary breakfast. The breakfast is the signature for all Holiday Inn Express and is a big reason guest stay with us over the competition.

I am always looking for ways to improve the hotel so I do have a question for you and hopefully you can respond back to me and give me a little insight. You stated my gym was not that great and I wanted a little more information regarding the gym. I have treadmills, bikes, elliptical, free weights, and a Smith Machine. Is there something else you would like to see in there? I am pretty sure you will not find a bigger gym in a Holiday Inn Express. My email is amiller@hieohare.com and my direct line is 847-544-7515.

Again, thank you for the kind review and I look forward to hearing from you regarding my gym. Have a wonderful day!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chicago O'Hare

Property: Holiday Inn Express Chicago O'Hare
Address: 6600 North Mannheim Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Chicago O'Hare 3*
Number of rooms: 275
Official Description (provided by the hotel):
Welcome The Holiday Inn Express Hotel & Suites O'Hare Airport is located 5 minutes north of O'Hare International Airport with complimentary shuttle service. Interstates I-90, I-294, I-190 and I-290 have exits leading to the airport. We are also only 25 minutes from downtown Chicago. The Holiday Inn Express & Suites O'Hare is a brand new interior corridor hotel with 10,000 sq. ft. meeting space, conveniently located within walking distance to Allstate Arena and 2 miles from Donald E. Stephens Convention Center. Hotel features include complimentary smart start breakfast, wireless high-speed Internet access free to guest and local phone calls. The hotel has 243 guest rooms and 31 suites to accommodate any need. Enjoy our spacious and deluxe guest rooms and suites that are equipped with granite vanities in our bathrooms, clock radio/ MP3 compatible, pillow top mattress, work desk with ergonomic chairs, 27 inch television with free movie channels, pay-per-view movies and Nintendo games. Micro/ fridges in all suites and priority club floors. We invite you to use our 24 hour fitness center with state of the art workout equipment, our indoor lap pool and kiddie pool. Our Market Place is available for sundries, snacks and beverages 24 hours. The hotel's lobby includes a work area for your business use, with four computers kiosk, and complimentary high-speed Internet access for guest use. ... more   less 
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Also Known As:
Holiday Inn Express Chicago o`Hare Hotel Rosemont
Holiday Inn Express Rosemont
Holiday Inn Rosemont

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