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“Complimentary upgrade”

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Edward Hotel Chicago
Ranked #18 of 18 Hotels in Rosemont
Volcano, Hawaii
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Complimentary upgrade”
Reviewed June 20, 2013 via mobile

We arrived at noon after a long flight from London, but checkin isn't until 4. Our room wasn't ready, no surprise, but Manager Adam cheerfully upgraded us to a junior suite that was available immediately. It was large and comfortable. Breakfast next morning was excellent. Good hotel!

Stayed June 2013, traveled as a couple
Helpful?
Thank jphoover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Edward Hotel Chicago, responded to this review, June 24, 2013
jphoover,

Thank you so much for the kind review; it truly was a pleasure talking with you and I am glad you were able to post a review about your experiance. Have a wonderful week!

Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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570 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2013 via mobile

On July 13, 2012 I had my wedding here in the penthouse ballroom it was the most beautiful and elegant day of my life. The ballroom is very spacious with enormous chandeliers and of course the view was spectacular especially at night. The food was not only work of art it was to die for NOT your typical bland wedding food Victoria Banquets is located within this hotel & will make sure you don't have to worry about ANYTHING! Did I mention they are VERY affordable & willing to work with you. We obviously stood here on our wedding night plus an additional night our suite was very spacious clean & comfortable easy check in & out breakfast was delicious. My husband even brought me here for birthday this past June & as always good service & clean rooms I highly recommend this place for Any occasion from weddings, quincerra to just an overnight get away this is the place where you don't loose. Can't wait to go back for my anniversary! :)

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nulywed2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Edward Hotel Chicago, responded to this review, June 26, 2013
Nulywed2012,

It is such a pleasure to hear that we exceeded your expectations from every aspect starting from service to banquets. Victorias does a nice job with their weddings and it is nice for them to such a pleasant review from you. I will be sure to share your feedback with them and the rest of the staff. Have a wonderful week and we look forward to seeing you again in the near future.

Sincerely,
Adam Miller
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Level Contributor
190 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed June 17, 2013

We stayed here one night with a 7 night park and fly option. It was a very clean hotel and the staff were very helpful. If you are looking for a very good park and fly option, this may be worth your while in looking into for future bookings. Nice free breakfast included with the hotel stay and wireless access for free.

Room Tip: Nice park and fly option at a reasonable rate.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Edward Hotel Chicago, responded to this review, June 24, 2013
mparker,

Thank you so much for the kind review I truly do appreciate it and will be sure to share your feedback with the staff. Have a wonderful week!

Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, AK
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 11, 2013

I had an early morning flight at the end of a business trip, and I picked this Holiday Inn Express over the other hotels in the area. I didn't arrive until 11:30pm. The check-in process was very quick and the manager was very friendly, but during the process, somebody called the front desk complaining about the noise from a wedding reception that was going on. I was on the 8th floor, so the noise did not affect me. Room was spacious and fairly clean. Plenty of towels. I did notice a few issues right away. TV did not get any channels. When I looked at coaxial cable, it was damaged and not repairable, but somebody had tried to fix it with electrical tape. Due to the time of day, having no TV was not a big deal. The cold water came out fine, but the handle of the faucet was broken. Hotel had free Wifi.

The hotel sold snacks and drinks next to the lobby, and there is a McDonald's across the street.

I mentioned the broken cable for the TV during check out, and was told their "engineer" would look at it. There is a free shuttle to the airport every 30 minutes, so I took that to O'Hare. Even with the issues, I would probably stay here again because of the reasonable price.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank owt_u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Edward Hotel Chicago, responded to this review, June 24, 2013
owt_u,

Thank you very much for the feedback I truly do appreciate it! I will be sure to share your feedback with the staff and will ensure our Chief Engineer talks with his staff. Thanks once again and have a wonderful week.

Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 6, 2013

We stayed during the first week of June. A number of positives and negatives. We had to switch rooms late one night as there was smoking in another room that backed-up through the bathroom vent. According to the staff, this happens occaisionally and is a major defect in ventilation design/cleanliness. The staff was very accomodating with the late night move and follow-up the next day - great work by them. The airport shuttle makes runs to the airport every 1/2 hour and also drops at the Blue line that goes downtown. The pool was clean and smaller kids seemed to enjoy the fountain in the kid pool.

Room Tip: Seventh and eighth floors have small frig/microwave.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indyspartan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Edward Hotel Chicago, responded to this review, June 7, 2013
Louis320,

Thank you so much for the review and recognizing one of the associates that works here. The staff tries extremely hard to go above and beyond and it is nice for them to see that it was noticed. I will be sure to share your feedback with Brittany. Have a wonderful weekend!

Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed June 5, 2013

Stayed May 23rd before flying out to Jamaica for 7 days. No problems, room was clean, car was secure for 7 days. Shuttle was on time. Just what we needed. Did not use the pool but it looked clean and well maintained. We would stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weluvdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Edward Hotel Chicago, responded to this review, June 7, 2013
Weluvdr,
Thank you very much for the kind review I truly do appreciate and will be sure to share your feedback with the staff. Have a wonderful weekend!
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Plains, Missouri
Level Contributor
306 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 4, 2013

I have traveled all over the US, Canada and Europe and have stayed at many IHG properties.
Brittany today went the extra mile to help me with reservations next week at this property.
She should teach how to great others working the front desk.

Room Tip: Great hotel super nice Holiday Inn Express sort of like the one in Krakow Poland
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Edward Hotel Chicago, responded to this review, June 24, 2013
Louis320,

Thank you very much for the kind review I truly do appreciate it! I will be sure to share your feedback with Brittany and the rest of the staff. Have a great week!!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edward Hotel Chicago

Property: Edward Hotel Chicago
Address: 6600 N Mannheim Rd, Rosemont, IL 60018 (Formerly Holiday Inn Express Chicago O'Hare)
Location: United States > Illinois > Rosemont
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Edward Hotel Chicago 3*
Number of rooms: 275
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago o`Hare Hotel Rosemont
Holiday Inn Express Rosemont
Holiday Inn Rosemont

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