Stayed because of the proximity to the Stephens Convention Center. From the time the shuttle picked me up at the airport - EVERYONE - provided service way above and beyond what was expected.
You ask a yes / no question and they give you the answer plus extra Helpful information. You ask for something, they bring it quickly and something extra to enhance what you asked for.
Rooms were quiet, clean, comfortable. I called housekeeping to ask if they had any dental floss and a comb, they answered no floss but they would bring a comb right up. Well, knock at the door and they have comb & FLOSS - they went down to the hotel's store and got some. Easy answer would have been - "well we have it at the shop" - but nope, they went and got it and gave it to me free.
Restaurant was OK food, but again, Excellent service. Welcome back, thank you for dining with us again, etc. Small talk, recommendations...
Bar was typical hotel bar, but again, Excellent service. Wait people and bartenders were VERY friendly.
Only complaint - and it probably belongs to the convention center - but - the walkway between the hotel and the convention center was 90 degrees - no exaggeration - hotter than the fires of hades - Turn the Heater Down!
My compliments to the management of the Hyatt Regency O'Hare - they have obviously instilled a sense of pride and true customer service in their staff - and my Thanks to the staff for making my stay pleasurable.
- Official Description (provided by the hotel):
- Discover an iconic O’Hare airport hotel with cutting-edge design and dramatically transformed public space and guestrooms. Groups of all sizes appreciate the grand venues offering innovative catering and unrivaled services at our hotel. Invite friends to join you for cocktails at the enticing Red Bar, or dine in the hip, contemporary O’H American Grill serving mouthwatering traditional American cuisine from around the country. Plush Hyatt Grand BedsTM, deluxe amenities and welcoming touches await you in the remodeled rooms of our exceptional hotel. Guests love our stunning lobby and sunny atrium, easy check-in service, friendly staff and bright, elegant rooms with contemporary décor and high-tech features. Warm yet classy, Hyatt Regency O’Hare boasts an impressive modern aesthetic that speaks to business and leisure travelers alike. With quick access to both O’Hare airport and downtown Chicago, Hyatt Regency O’Hare is the ideal accommodation for every visitor to the Windy City. ... more less
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- Also Known As:
- Hyatt Regency o`Hare Hotel Rosemont
- Hyatt Regency Rosemont
- Hyatt O'hare
- Hyatt Rosemont
- Hyatt Regency Ohare Hotel