This hotel seems like it's being left behind. It's the sort of hotel that would have been acceptable a few years ago, probably, but there are plenty of better options these days. The hotel staff are just doing their jobs, nothing more, there's no attitude of customer service. The air conditioning in my room and those of my colleagues seems to be just barely functioning, despite being set at the coldest setting and even after one of the hotel maintenance staff took a look at it. The internet is ridiculously expensive ($14/day), though it was included as part of our group's rate, and the internet is quite slow. When I arrived, the wired connections under my desk were ripping from the wall, having been zip-tied too tightly. Want a soda? Too bad. There's one vending machine in the hotel, on floor 2. This evening, neither the coin slot nor the credit card reader work. There's no bill reader. The front desk suggested the gift shop, I said that would be great if they'd give me the same price as the vending machine, but to no avail: Vending machine Coca-Cola = $0.10/oz; gift shop Coca-Cola = $0.18/oz.
There're tons of airports around O'Hare and Chicago in general. I'd pick a different one.
- Official Description (provided by the hotel):
- The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $26/day; Valet Parking: $30/day. ... more less
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- Also Known As:
- Doubletree Rosemont
- Rosemont Doubletree