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Doubletree by Hilton Chicago O'Hare Airport - Rosemont
Ranked #7 of 18 Hotels in Rosemont
Certificate of Excellence
Midlothian, United States
1 review
“Guest of the Day”
Reviewed February 11, 2014

I was chosen as guest of the day. I did not even know the hotel did that for guests. It gave me some perks in the hotel as well as at the local entertainment district. It is something that will make me go back again in the future.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, February 12, 2014
Here at the DoubleTree Rosemont, we strive to provide the high standards of service that our guests enjoy and have come to expect from our Brand, and it is very rewarding when our efforts have been recognized and I have shared your kind comments with the team, who are delighted to have made such a good impression.

Warmest Regards,
Ruby M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Brooklyn, New York
Level 4 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 8, 2014 via mobile

Pros: very convenient to airport, friendly people, nice breakfast, nice bar
Cons: rooms need rehab, parking is confusing, heating unit makes too much noise, room cold
I stayed here for business for two night.

Stayed February 2014, traveled on business
Helpful?
1 Thank ELIAS B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, February 9, 2014
First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that you thought that our rooms are somewhat dated. I sincerely appreciate your feedback and I can assure you that we are taking your comments into consideration. I do apologize for any inconveniences you went though. Please know that your comfort is our main priority and I do hope the next time you return to the area you consider staying with us again.

Warmest Regards,
Ruby M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caracas, Venezuela
1 review
Reviewed February 7, 2014

The company that hired my services assigned me to this hotel for the cost - proximity to offices. The room, breakfast, dinner and the gym, more than good. The wireless internet service offered was acceptable. For my needs as a consultant, the hotel was above my expectations. I would ask allocated there without hesitation.

Room Tip: Choose a room near the elevators. The hallways are long.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Armando P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, February 9, 2014
I'm delighted that our hotel exceeded your expectations and that you would choose our location again, in the future. I hope we will be seeing you again, real soon. Thanks for the four star rating.

Best,
Ruby M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California, USA
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 5, 2014

I ended up staying here due to a connecting flight being canceled. The price was reasonable and it is very conveniently located for the airport.

The shuttle to the hotel was right on time. It actually stops at 3 separate hotels but still takes less than 15 minutes. Checking in was very quick and the agent at the front desk was very friendly. The room and bathroom were large and clean, but the layout of the furniture seemed odd to me with the tv to the left of the bed.

At about 6am a fire alarm went off and everyone congregated to the lobby. The fire department showed up and after about an hour of waiting we were told everything was all clear. During the wait coffee and bread were brought out, which was nice. However, during the wait we received no information on what was going on. While clearly no one had been in any danger some kind of update would have been appreciated.

After that I went to eat breakfast. The food was good for the most part but the sausage was completely overcooked. The choices were also pretty limited.

I would stay here again if I needed a hotel close to the airport but would probably skip the breakfast.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jdshscja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, February 9, 2014
I am so glad you chose to stay with us again. Our staff is definitely a point of pride at our hotel and I am happy to hear that you had such a great experience. We certainly look forward to seeing you again.

All The Best,
Ruby M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, United States
1 review
Reviewed February 5, 2014

I have never been disappointed staying at a DoubleTree and this hotel is one of the best hands down. I would much rather stay at a DoubleTree than one of the bigger chains such as the Hilton, Hyatt, and Marriott. From service, to facilities, dining options, and affordability, the hotel is outstanding from top to bottom. If I ever return to the area, I will definitely be a repeat customer.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, February 9, 2014
We are pleased to hear that you had an excellent experience at the Doubletree by Hilton Rosemont. Thank you so much for staying with us! I appreciate your comments and am glad that we were able to uphold the standards guest have come to expect from our hotels. Come back soon!

Warmest Regards,
Ruby M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosemont, United States
1 review
Reviewed February 5, 2014

I was climbing into bed when I noticed a dark mark on my pillow. I thought it was a stain, until it moved. It was clearly a bed bug that wanted to spend some quality time with me. I killed the bug and checked both my bed and my sisters. We were lucky to not find any other bugs. I called the front desk to make them aware. The night staff as well a the day staff were supremely pleasant and helpful. I recall a bellhop named George who went way above and beyond for my party that stayed with you.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, February 9, 2014
I would like to apologize for your stay as you explained it.

Thank you for your candid feedback of your stay with us. While I am glad you enjoyed our friendly staff, I apologize that we did not meet expectations. Regarding the bug incident, I can assure you we have dealt with the situation to the furthest extent. When issues like this arise we take strict precautionary measures, such as putting the room out of service along with any adjacent rooms, as well as the room above and below. We have an outside professional pest control company come and do several treatments on the room over several days, this is after we discard the mattress and all the linen in the room. The room goes through processing along with the other rooms put out of service and the rooms are not returned into service until the pest control company gives us it's certification that the room is completely free of pests. Being an airport property these things can happen, but when they do rest assured we take it very seriously and treat it to the furthest extent, as a 4 Diamond hotel we have a prestigious reputation to maintain and we plan on keeping it. Again, I apologize for any inconveniences you went through and hope that next time you are in town; you consider staying with us again

Warmest Regards,
Ruby M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, United States
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2014

A peaceful night for my self and associates. The hotel was accommodating in changing dates after the extreme cold caused a scheduling change. Looking forward to next year and staying there again. The connection to the convention center and garage was very pleasant after a long couple of days of planning, schedule changing and setting up for our conference.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, February 4, 2014
Thank you for staying with us and for sharing your thoughts. I am delighted to hear that we could accomadate you. Thanks again for sharing your experience at our hotel and look forward to seeing you in the summer.

Warmest Regards,
Ruby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Chicago O'Hare Airport - Rosemont

Property: Doubletree by Hilton Chicago O'Hare Airport - Rosemont
Address: 5460 N River Rd, Rosemont, IL 60018-5232
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Rosemont
#5 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Chicago O'Hare Airport - Rosemont 3.5*
Number of rooms: 369
Official Description (provided by the hotel):
The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $26/day; Valet Parking: $30/day. ... more   less 
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Also Known As:
Doubletree Rosemont
Rosemont Doubletree

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