I was a guest from Sept,11th, 2013 through the weekend. The hotel was beautiful, the food was great, and I got everything I needed in a timely fashion with courtesy and care-which is important as I am disabled. They took care of my disability with patience and care.
I would especially like to recognize Kesa at the front desk. Thank you for fixing my many key screw ups and all the extra cookies! Vonnette (not sure of spelling), Jennifer, Abderhim and Kathy at the bar at the hotel lounge made my every drink ready and and my food hot and served in a timely fashion. They are OUTSTANDING representatives of the Doubletree and I shall certainly hope to see their faces upon my return.
Unfortunately, I cannot say the same of the treatment my friend and I received at Gibson's. I am aware they just rent space there but you need to know that the Maitre' D refused to serve us on September 11th after a long, hard trip. We are both disabled and our medication may makes us seem a little wobblty at times. My friend lost his wallet at the airport and was therefore very shaken. The 6'3" snob with the salt and pepper hair looked over us through his half glasses and said to me "I can't serve your friend any alcohol.". OK, I can underatnd that and told him that was OK. I then asked if we could have dinner. As the wiater pulled out our chairs, he said "absolutely not!". I said in amazement: "we can't even eat here?". He shook his head in disgust and said "absolutely not" again. We then went to the hotel lounge where we were served the alcohol and food we needed with no questioins asked and we were nothing but alert and polite as we always are.. Just an FYI, if they are connected to your business and treat people that way, they are doing you a disservice. Back to the positive: I adore the aforementioned workers!!
- Official Description (provided by the hotel):
- The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $20/day; Valet Parking: $28/day. ... more less
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- Also Known As:
- Doubletree Rosemont
- Rosemont Doubletree