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“Remembering SpringHill O'Hare”

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SpringHill Suites Chicago O'Hare
Ranked #4 of 18 Hotels in Rosemont
Holtville, California
1 review
“Remembering SpringHill O'Hare”
4 of 5 bubbles Reviewed June 10, 2013

My stay at SpringHill Chicago O'Hare was smooth and convenient. It was an easy stay at SpringHill O'Hare. Check-in service was easy. Front desk was friendly. The housekeeping was good. And there were no issues of any kind with the room, fixtures, appliances or amenities. It was great having Outback Steakhouse inside the hotel. The self-prepared waffles were not the best, but that just shows how I had to find something. Suggestion: find a way to serve a top-rated coffee.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank smithdave808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, June 13, 2013
Thank you so much for your recent stay with us. We appreciate you taking the time to write such a nice and positive review about your experience here. I am so glad that you enjoyed your stay with us. I do apologize about the waffles, that you did not enjoy them. We do have different flavors of waffle batter on different days. May I suggest trying a different type next time?

Again, thank you so much for being our guest! We look forward to welcoming you back the next time you are visiting the O'hare area.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,047 reviews from our community

Traveler rating
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    116
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    13
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
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English first
1 review
5 of 5 bubbles Reviewed June 6, 2013

Great, the shuttle service was perfect getting me to and from the airport. The room was very clean and quiet. The breakfast covered any requirement for my diet and I found the coffee excellent. The staff was very courteous and helpful. I will definitively stay there again and would recommend this hotel to any business traveler.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joeyw2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, June 16, 2013
Thank you so much for your recent stay with us. And thank you for taking the time to write such a nice review of your experience here. I am so glad that you found our hotel convenient for you and that we were able to meet your expectatons.

Thank you again for being our guest! We look forward to welcoming you back again the next time you are visiting Chicago.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edwardsville, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 4, 2013

We were very happy with everything and everyone at the SpringHill Suites Chicago O'Hare.
As a Marriott Rewards Platinum Elite member, I would recommend this facility to anyone. The breakfast was varied and well presented.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LOBrase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, June 13, 2013
Thank you so much for your wonderful review about your recent experience here. We appreciate your nice comments and loyalty to the Marriott brand. We look forward to welcoming you back again the next time you are visiting the Chicagoland area.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suwanee, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

This hotel "lives up" to their marketing promises! Our room was exceptional from standpoint of being clean, bed comfort and preparation, bath area and linen. I noted on the desk, a promotional item from the Manager saying, if your room is not in "Mint condition" upon check-in to call front desk. There were two "candy mints" on the note! I thought it was a nice touch, and was more like a personal note than just a random thought. The breakfast was quite ample, and a wide selection of items. In addition, the easy direct access from hotel lobby to a well known chain restaurant location was a plus, meaning we could find dinner after a relatively late flight arrival.

Room Tip: Nothing to add here, I was on 3rd floor, and slept very well.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
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Helpful?
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, June 14, 2013
Thank you so much for taking the time to review our hotel. I am so glad that our attention to detail and focus on service impressed you. Thank you again for being our guest!

We look forward to welcoming you back again the next time you are visiting Chicago!

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belleville, Michigan, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 28, 2013

The front desk staff there is awesome, around the clock! Anytime we called to ask for local malls, good restaurants, anything...if they didn't know they asked other staff members or googled it themselves! And they would give us turn by turn directions! They were AWESOME!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YanekaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, May 30, 2013
Thank you so much for your recent stay with us and thank you for taking the time to review your experience here. I am so happy that we were able to not only exceed your expectations, but impress you overall. Our team is extremely dedicated to customer service, which I am so glad you encountered that during your visit.

Thank you again for being our guest! We look forward to welcoming you back again the next time you are visiting Chicago.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
4 of 5 bubbles Reviewed May 26, 2013

The shuttle service makes it fairly convenient to travel to/from airport and the shuttle also makes stops at the nearby train station. Hot plate breakfast is also offered, it has a good variety. The room is a decent size although the furnishing may be a little dated. The staffs are friendly and there is an Outback Steakhouse onsite, although not many dining choices within walking distance nearby.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sleepy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, May 28, 2013
Thank you so much for taking the time to review our hotel. I appreciate your nice comments and positive feedback about your experience here. I'm happy to hear you found our service and location convenient for you. Our staff prides itself in going above and beyond and I'm glad we were able to accommodate and impress you.

Thank you again for staying with us. We look forward to welcoming you back again the next time you are visiting the Chicagoland area.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Florida
Level Contributor
248 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed May 25, 2013

The furniture in this hotel has been getting shabbier by the year, I spoke with the management about the chairs 2 years ago and he asssured me then that they were renovating and the chairs would be replaced soon. Back again this year same shabby chairs in Breakfast area as have been there the past two years. The desk chair was so rickity in my room that I didn't want to sit on it. Called maintenance and they did bring up another chair to replace it. A chair showing lots of use but not as unsafe as the first chair was. The room was not as clean as it has been in the past. Daily housekeeping not a s good either. The carpet had what looked to be pizza cheese and sauce on the bed side that I needed to use. The carpet was not looking too good in other areas as well. On the positive side, breakfast selections are very good. Staff are very accommodating. Management very approachable.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xmasangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, May 28, 2013
Thank you for your recent stay at SpringHill Suites Chicago O'hare. I'm very sorry that we did not exceed your expectations. I can assure you that the housekeeping and maintenance issue you described are not typical of the usually excellent service we provide. Your comments will be used as a training tool so that we can continue to improve our hotel. We are looking forward to a lobby renovation in the next couple months, if all goes as planned. I hope you will come back and visit us again the next time you are visiting the O'hare area.

Thank you again for being our guest! We look forward to welcoming you back in the future.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Chicago O'Hare

Property: SpringHill Suites Chicago O'Hare
Address: 8101 W Higgins Rd, Rosemont, IL 60631-2916
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Rosemont
#5 Family Hotel in Rosemont
#8 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago O'Hare 3*
Number of rooms: 245
Official Description (provided by the hotel):
Make the right choice, make the smart choice! We offer a hot breakfast, length of stay parking, and high speed internet all complimentary. Traveling to O'Hare; use our convenient 24 hour O'Hare Airport shuttle service. It leaves the hotel at :15 and :45 past every hour (please call for pick-up 11pm-6am). Once at airport, make your way to the bus/shuttle center. We pick- up at door #2 (2 times per hour). Located minutes from the Donald E. Stephens Convention Center, Allstate Arena, Rosemont Theater and NEW Rivers Casino. Conveniently close to the CTA 'Blue Line'. Take the train downtown to see the Magnificent Mile, Chicago Museums, McCormick Place or many other attractions. Sports enthusiasts will enjoy easy access to Chicago Cubs, White Sox, Chicago Bears and Blackhawk games. Our all suite-property includes spacious rooms which all have a fridge and microwave. Find time to use our Indoor swimming pool and 24 hour fitness center. With over 6,000 sq ft of flexible meeting space, we can help plan your next event. ... more   less 
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Also Known As:
Springhill Suites Chicago o`Hare Hotel Rosemont
Chicago Springhill Suites

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