My stay was good not great. I am a big fan of Customer Service. It was lacking here. No one really showed an interest in helping. Armando (?) was the only hotel staff I encountered who showed an "Genuine" interested when asked a question. Having said that the hotel is an normal Embassy Suite. The room was clean; bathroom a good size. Breakfast was average buffet. There is a business center on the first floor across from the front desk with free computer usage. Shuttle from airport to hotel, pick up is at door 3 downstairs at airport. Shuttle picks up and delivers to the Doubletree and Hilton also. The Doubletree is within walking distance. Cab ride to the airport is about $12-$15. On my next trip to chicago I will stay at the Hilton at the O'Hare Airport....less of an hassle. I realize I am a capitve with nothing around to do. But for a short stay for me it is ok! I have stayed there before.
- Official Description (provided by the hotel):
- The newly renovated Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding newly renovated accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $26/day; Valet Parking: $30/day. We do not offer a shuttle to Allstate Arena. ... more less
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- Also Known As:
- Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
- Embassy Suites Rosemont
- Rosemont Embassy Suites