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“My expectations were exceeded!”

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Embassy Suites by Hilton Chicago - O'Hare/Rosemont
Ranked #16 of 18 Hotels in Rosemont
Naples, Florida
Level 2 Contributor
5 reviews
“My expectations were exceeded!”
Reviewed October 25, 2013

Nihada & Ana at the front desk went above and beyond to make sure my stay was above expectations. Very friendly, very knowledgeable, they went out of there way to locate answers for me, make reservations, and treat me like a friend, so that my short stay in Chicago was maximized. They care!! You would think they owned the hotel. I will most definitely stay there again. The room was large, clean & very comfortable. The shuttles to and from the airport were fast & reliable, and you can walk to the train station. A great hotel!! Sincerely, Michael - Naples FL

  • Stayed October 2013, traveled on business
    • Value
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Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,295 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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  • Dutch first
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English first
Chicago, Illinois
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2013

This Hotel has one of the best hospitality I've experienced.
Great personalities at the front desk, makes you feel welcome.
Starting with Emma (Shift Manager) to Ana C, Isabel V, Nihada and Najia.
Very well organized happy hour, the food and drinks (choices are one of the best).
Extra thanks to Emma and Ana for going the distance to make sure my reservation(s) is taken care off for the weeks ahead.
I strongly recommend this hotel and it's only minutes from the airport.
Thank you Girls!!

Room Tip: Corner suites facing the city on the eighth floor
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  • Stayed October 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 6 Contributor
251 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed October 23, 2013

I could write positive feedback about the hotel in abundance. I could also write about many positive interactions with staff. A particular standout is Jason M at the front desk. He is fun, professional, and most of all ready to solve any issues should they arise. I will continue to frequent this location due to its many attributes but first and foremost because of my experience with Jason. Thanks to all and please look up Jason if you visit.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Embassy Suites Chicago O'Hare, United States
1 review
Reviewed October 22, 2013

Convenient to both airport and downtown without the downtown congestion and parking issues. Less than 10 minutes from ORD baggage claim or 10 minutes from rental car pickup. With light - moderate interstate traffic we found trip to downtown Chicago to be about 15-20 minutes. Complimentary shuttle to and from airport for those who prefer to avoid rental cars or who wish to defer rental car pickup until next morning or turn in rental car evening before departure. ACE Rental car highly recommended as its rates were ~ 1/2 of my normal Budget, AVID, Hertz or Dollar

  • Stayed October 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level 5 Contributor
59 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 18, 2013

Stayed here in mid-September for 2 days during a meeting. This hotel has a lot going for it; close to the airport with a free shuttle, dining options nearby, and an awesome cooked to order breakfast. My room was remodeled--good size suite, modern colors and clean. I heard from others in our group that their rooms weren't remodeled (dark colors), but were still satisfactory.
I found the staff to be pleasant and helpful. Only minor complaint I have is that it can be noisy during the happy hour because it's open to the front of your room, but that is only for a short time. My room had a comfortable and spacious work area.
Had dinner in the restaurant one night, and my Italian entree was tasty and not outrageously expensive. There are lots of restaurants if you walk through the parking garage. Enjoyed the Tavern and the Irish Pub. Would pass on Toby Keith's. Restaurant at the Doubletree was very good, too.

Room Tip: It would probably be a good idea if you ask for a remodeled room.
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  • Stayed September 2013, traveled on business
    • Value
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Helpful?
Thank aggy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Illinois, United States
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 17, 2013

From the booking for the event to the planning for catering, hotel room, conference room needs, AV and internet and their services of the day of the two day event, this venue was excellent. Highly recommend and would definitely return for another event.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Illinois2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Illinois
Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 15, 2013

I am not quite sure where the other reviewers stayed, because my experience at this Embassy was totally different. I've included photos to support my review. Dirty, stained carpeting throughout the suite, damaged, non-functioning tub drain, exposed open ceiling around sprinkler in bathroom. and I could go on.

This property is a convention hotel and has seen a lot of traffic and heavy usage. It is showing it's age and wear. I will not stay at this hotel again, even if it is the only place to stay in the area.

NOTE: I was attending a convention and dinner and got to my room very late. I did not call the front desk to correct the problems given the late hour. BUT, these issues should not have existed.

  • Stayed October 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Property: Embassy Suites by Hilton Chicago - O'Hare/Rosemont
Address: 5500 N. River Road, Rosemont, IL 60018-5230
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The newly renovated Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding newly renovated accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $26/day; Valet Parking: $30/day. We do not offer a shuttle to Allstate Arena. ... more   less 
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites

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