Pros - Saved us money only because it's cheaper than the hotels downtown. The guy cooking the omelets in the morning was outstanding. The pool was good enough for the kids. Hotel for the most park was clean enough.
Cons - Staff not always friendly…very mixed bag. The person making the drinks at the happy hour seemed over whelmed and not always friendly...you'll see what I mean....but people overlooked this because drinks are free. When you walk into the restaurant you may find no one there to greet you but will be close by having a conversation usually by the bar….you feel like you’re interrupting them by being there…strange…so we walked out. I didn’t care for the restaurant, or bar. Room service is quick if you order something, but it’s expensive and they include a high gratuity. If you call room service to just get silverware…good luck. Linens had stains. Plugs were broken. Air conditioner in room was very loud when it kicked on. No luggage carts when loading and off loading…I asked for a luggae cart and the guy took me to a room where he keeps them locked up…think he wants to make sure he handles all of the luggage…more opportunity for tips(my opinion)...same luggae guy every day we were there.
I didn't bring my complaints to anyones attention because I won't stay there again. Maybe it was just a bad week for them...who's knows...chance you take.
- Official Description (provided by the hotel):
- The newly renovated Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding newly renovated accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $26/day; Valet Parking: $30/day. We do not offer a shuttle to Allstate Arena. ... more less
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- Also Known As:
- Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
- Embassy Suites Rosemont
- Rosemont Embassy Suites