We missed our connecting flight to Asia due to bad rainstorms in Chicago. So we had to overnight and the rooms closest to O'Hare were already booked. But i took a chance and called Embassy Suites Rosemont from an airport kiosk and was told there was a cancellation and could give us a room at $189.
We took the hotel shuttle, checked-in, had cocktails and dinner, etc. Rooms and common areas were quite nice. Restaurant food was better than expected. However when we received the bill under our door the next morning, the rate was $259! I called downstairs and was told that $189 was impossible as $259 was the rate quoted yesterday. We were so angry about missing our flight and anxious just to get to the airport early to get on our revised flight that i had no time to argue but DID voice my displeasure. When i arraive in Hong Kong, I received a "survey" about my stay and I voiced my displeasure. Within a few hours, the hotel management emailed me a revised bill with a credit.
In this day and age, I thought that was admirable! I will certainly lean towards booking Hiltons going forward!
- Official Description (provided by the hotel):
- The newly renovated Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding newly renovated accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $26/day; Valet Parking: $30/day. We do not offer a shuttle to Allstate Arena. ... more less
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- Also Known As:
- Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
- Embassy Suites Rosemont
- Rosemont Embassy Suites