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“Just Great”
Review of The Westin O'Hare

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The Westin O'Hare
Ranked #5 of 18 Hotels in Rosemont
Certificate of Excellence
Oconomowoc, Wisconsin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just Great”
Reviewed April 15, 2013

Traveling through O'Hare on the way back to the west coast. Just off airport property, but only a five minute trip from the terminals. Excellent location, acceptable price- point, free shuttle to & from O'Hare. Staff were very welcoming! Shuttle driver extremely polite and accommodating. Speedy check in / check out. Very clean.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IcgOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TremontChicagoHotel, General Manager at The Westin O'Hare, responded to this review, April 21, 2013
Thank you Icgoregon for your wonderful comments about your recent experience! I especially enjoyed reading that you felt the staff was very welcoming as we work hard to ensure we recognize each guest who comes to the property. We look forward to having you back with us again soon!

Warm regards,

Pete Demay
General Manager
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1,140 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (176)
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Chobham, United Kingdom
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 11, 2013

Unexpectedly stuck at O'hare, I booked into the Westin, (Always a safe bet), was very surprised by the quality and service of this hotel. This place could hold it's own in a major city, not many airport hotels that can say that. Facilities excellent, service great and even the food was above expectation. I highly recommend.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DouglasMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TremontChicagoHotel, General Manager at The Westin O'Hare, responded to this review, April 21, 2013
Thank you DouglasMM for your great review of your recent visit to our hotel. We are so pleased you enjoyed the experience and agree with you that the hotel looks great and the service and food are fantastic. Thank you and we hope to have the opportunity to have you back again in the near future!

Warm regards,

Pete Demay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 10, 2013

Visited Chicago during St.Patrick's weekend when every hotel in Downtown area was super-expensive. Consequently, had to look for a hotel which was away from the downtown but had easy access to CTA station, and Westin O'Hare turned out to be the perfect bet.
Used hotel's free shuttle for airport pick-up/drop. Check-in was super-smooth and room was awesome. "Heavenly beds", as Westin calls them, were actually great to sleep on. The room offered a Starbucks coffee maker with 2-3 different coffee flavours to choose from (free, again!). The concierge lady was generous enough and left no stone upturned in explaining to-do's/not-to-do's in Chicago! Room service was a tad slow but acceptable. Stayed here for 3 nights and would love to go back.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nikhil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TremontChicagoHotel, General Manager at The Westin O'Hare, responded to this review, April 21, 2013
Thank you Nikhil S for your positive comments from your recent visit to the hotel over St. Patrick's Day weekend. We agree the hotel and the associates of the property work very hard to ensure each guest leaves refreshed and we are pleased you did as well! Thank you for also recognizing our concierge who left no stone unturned to help you! We are glad you enjoyed your time with us.

Warm regards,

Pete Demay
General Manager
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Ottawa, Canada
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 8, 2013

1 or 2 stops by EL, very quick to travel to from the airport. A quick 10 minute walk will have you at the hotel in no time. Very clean with large rooms. Would not hesitate to stay there again. Free shuttle also provided.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank RASMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TremontChicagoHotel, General Manager at The Westin O'Hare, responded to this review, April 21, 2013
Thank you RASMAN for your great review from a recent visit to the Rosemont/O'Hare area! We agree the property is a terrific hotel near the airport and is newly renovated so we offer a terrific experience which is close to the EL train. We look forward to seeing you again soon!

Warm regards,

Pete Demay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
54 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 7, 2013

I stayed at one of their deluxe king rooms in the 12th floor. I have to say, the room was GIGANTIC, with really high ceilings. The room was very tastefully decorated, and the bathroom shower was great. The hotel lobby was nice, but the restaurant and bar seemed dead, even though the food was pretty good, as with all Westins. The exterior of the property could use an update, as it is no match for such nicely renovated rooms. In addition, it was disappointing to see that the elevators were only half-modernized, with new buttons, but otherwise slow and poorly designed. Also the doors onto the parking lot were not automatic, which was not only inconvenient with luggage, but also not ADA-friendly.

Room Tip: Rooms on the 12th floor have high ceilings
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eg450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TremontChicagoHotel, General Manager at The Westin O'Hare, responded to this review, April 21, 2013
Thank you for your wonderful comments about your recent visit eg450 particularly about the renovated guestroom product! We have experienced a late spring in Chicago so the exterior of the property has not had our spring install of color, and in addition we will be renovating many of the exterior areas in phase two which you commented on! Thank you for your feedback as it helps us look at ways we can improve our overall guest experience.

Warm regards,

Pete Demay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
INDIANA
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 7, 2013 via mobile

In town again same time as last year for The Vampire Diaries Convention and a Maroon 5 Concert and have had as many if not MORE disappointments this year from this hotel then last year. The hotel is NOT adequately staffed for this type of venue size nor is it accommodating to ages over 21. There is nothing to do in hotel past 9pm in the evening nor are you allowed to "celebrate" or enjoy your vacation time in your room without security or management being sent to your room. We were obliged last year after a few complaints about staff and inadequacy with free breakfast vouchers for our group, however this year with the same AND new complaints the free vouchers just weren't cutting it. I have to honestly say as beautiful and clean as this hotel is it just is not as "generous" to other guests as it is to airline/flight crew. I am a Starwood Preferred Guest and that truely doesn't get you anywhere with this hotel. I can not sincerely say that I will stay at this hotel same time next year for my yearly events due to this years problems and unwillingness to allow myself and fellow guests to enjoy our time.

Stayed April 2013, traveled with friends
Helpful?
Thank SHANNONCOOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TremontChicagoHotel, General Manager at The Westin O'Hare, responded to this review, April 21, 2013
Thank you for your comments ShannonCook regarding your recent experience when the Vampire Diaries convention was at the hotel. We are disappointed to hear that you felt there was not enough to do in the hotel and could not enjoy your vacation time here. You will be happy to know that we are in the process of finalizing our plans to refresh our restaurant and lounge areas with a new concept that you will surely enjoy. Please feel free to contact me direct the next time you will be visiting as we will ensure your next experience is flawless.

Warm regards,

Pete Demay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 26, 2013

I stayed at the Westin in 2012 as part of a convention and have been meaning to write a review ever since because it is a great choice if you want to be near O'Hare.
The free shuttle service from the airport (which is only a 5min drive) was a great bonus and arrived promptly. The first thing I noticed upon arriving was the lobby which was elegantly decorated and very welcoming. Check-in was smooth and effortless and our room was large and clean.
The conference areas were well maintained and it was handy having a Starbucks in the lobby for on-the-go breakfasts.
Another bonus of the Westin is that there is a train station a 5min walk away which can take you into the city, and there are also a few restaurants (MacDonalds, Giordano's) right up the road.
Only bad experience I had was in the lobby restaurant, where we arrived and were not greeted nor shown to a table. It was not a particularly busy lunchtime but there seemed to be very few staff on duty. We eventually found a table ourselves only to wait over 30mins without having anyone to take our order. In the end we ate elsewhere but I do commend the front desk staff who offered my friend and I a free breakfast coupon for the next morning when we made a complaint.
Overall, had a great time at the Westin and would be happy to stay here again!

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shannatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyss R, Manager at The Westin O'Hare, responded to this review, March 28, 2013
Good Afternoon! Thank you for taking the time to write a review about your last experience with us. It was wonderful to read in your comment that you enjoyed our hotel; especially the lobby, shuttle service and check in experience. I am very excited to share your comments with our staff at our staff meeting today. Before your next stay please do not hesitate to contact me directly and I would be more than happy to assist you in any way I can to ensure that your next stay is another refreshing one.

Thank you again for your time and I hope you have a wonderful rest of your day.
Be Well.
Lyss Remaly
Westin Experience Manager
Alyssa.remaly@westin.com
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Additional Information about The Westin O'Hare

Property: The Westin O'Hare
Address: 6100 North River Road, Rosemont, IL 60018-5128
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Rosemont
#2 Luxury Hotel in Rosemont
#2 Business Hotel in Rosemont
#6 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin O'Hare 4*
Number of rooms: 525
Official Description (provided by the hotel):
The newly renovated Westin O'Hare is just minutes from O'Hare International Airport and provides an O'Hare Airport Shuttle service that departs from the hotel. Our renovation features refreshed guest rooms, lobby, a full-service Starbucks, fitness center, brand new restaurant concept Benchmark Gastropub, and additional meeting space. Additionally, we are within minutes of MB Financial Park,the Fashion Outlets of Chicago, Donald E. Stephens Convention Center, Rosemont Theater and Rivers Casino. Walking distance to the Blue Line "EL" train providing service to downtown Chicago. ... more   less 
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Also Known As:
The Westin o`Hare Hotel Rosemont
Westin Hotel Rosemont
Westin Hotel o Hare
Westin Rosemont
Rosemont Westin

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