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All reviews rooms are great love staying chicagoland speedway quiet area nice stay rachel bolingbrook mcdonalds employees
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Reviewed December 28, 2007

My husband and I recently stayed at the Super 8 in Romeoville/Bolingbrook, and I must say, it was NOT a pleasant experience.

First of all, we requested a non-smoking room, but our room smelled like smoke. I noticed cigarette burns on the furniture, so we must have been given a room that was preiviously smoked in. I specifically made a special request for a room that didn't smell like smoke because it aggrivates my allergies. Also, all of the clothes in our luggage absorbed the smoke smell of the room.

Secondly, of the 4 days we stayed, our room was only cleaned once. When I asked the person at the front desk why our room wasn't being cleaned, she tried to blame the problem on me. She stated that we must have left the "Do not disturb" sign on our door. We most definately did not, since the sign was inside the room when we left and still inside when we returned. Due to the neglect from the housekeeping staff, our room was littered with piles of towels and the trash cans were overflowing. I had to ask for clean towels and toiletries from the front desk every day the room wasn't cleaned, which was another inconvenience. Furthermore, on the only day the the room was cleaned, the bathroom floor was not swept and the room wasn't vacuumed. Also, we noticed items from the previous occupant were left in the refridgerator. This indicated to us that perhaps the room was not thoroughly cleaned before we occupied it.

I understand that we were staying during the holidays and this is a busy time for hotel staff. However, we expected at least the basic services, which should include room cleaning. When we complained to the front desk about our room not receiving cleaning attention, the lady tried to place the blame on me instead of accepting responsibility. Her attitude and manner were not at all friendly or appologetic. Also, non-smoking rooms should not smell like smoke. This is the second bad experience we have had at a Super 8 Motel, and I highly doubt we will ever stay in another again.

If you are looking for a place to stay in Romeoville, try the Country Inn. I heard from relatives who live there that it is the best of the 4 hotels in the area.

Date of stay: December 2007
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Business service (e.g., internet access)
Thank jhyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8romeoville, Manager at Super 8 by Wyndham Romeoville Bolingbrook, responded to this reviewResponded April 15, 2011

Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 630-759-8880.

Vishal Thakkar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2006

The hotel was basic, but very neat and clean. The staff went out of thier way to make it a pleasant and comfortable stay. I had problems sleeping the 1st night due to some loud guests in the next room, but the staff quickly changed my room for the following day. They were very accomodating and extremely friendly. The free continental breakfast was basic, but fresh. A good place to stay if you want no frills and just a place to lay your head.

2  Thank emutennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2017 via mobile
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Date of stay: May 2017
Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2014 via mobile
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Date of stay: June 2014
Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2010
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Date of stay: September 2010
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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