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Extended Stay America - Chicago - Romeoville - Bollingbrook
Ranked #2 of 5 Hotels in Romeoville
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Dump”
Reviewed August 6, 2013

I was there for a long buisness trip and I want a month without getting my room cleaned. I complained and complained until finally I got the corporate number and they. And the next day. Front desk staff was incredibly rude. When my key would t work after 5 times of getting it fixed and being told to stop keepi g it by my cell phone (I was not) they finally realized the battery for the room was dead and changed it after saying, "I'm the unfortunate one who has to get on my knees and fix this". Like its my fault!

Dirty awful place I will never stay in again even if my company puts us up!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelgirl1502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review, August 16, 2013
Thank you for providing us with details about your stay. It upsets me to hear that your room was not serviced in a timely manner and that the lock to your door was malfunctioning. I am sorry for your experience. Please know, our hotel is now under new management, and I can assure you that I will be coaching our maintenance as well as housekeeping staff on different ways to handle their responsibilities and communicate repairs moving forward. As well, I promise I will be coaching our staff on how to provide better customer service in the future. I am sorry that a member of our staff did not attend to your needs properly.

I really appreciate you bringing this to our attention. If you have any additional feedback, we would like to hear it. Please contact me, at rom@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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39 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
1 review
Reviewed March 22, 2013

After working all day at the hospital, I am beat! Driving back to Extended Stay and seeing their sign in the evening sky feels like I'm coming home. The staff are like family. The hotel and everything init are always super clean and enjoyable. Given a choice I will always choose Extended Stay.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 61Keithdoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-ESA, Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review, March 23, 2013
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

Thank you once again, and feel free to reach out to us directly if we can assist you during your stay and in any of your future travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palos Hills, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2013

Having the urgent need for a peaceful get-away was the stat order for us. My husband and I arrived in the freezing cold only to be warmly greeted by the front desk team member with professionalism, kindness and a desire to satisfy our need to warm up. Our stay rendered us the one-on-one time we desperately needed. We strongly recommend this hotel. It was quiet, close to shopping and eateries. WELL DONE EXTENDED STAY IN ROMEOVILLE, WELL DONE!!!

  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-ESA, Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review, March 8, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Romeoville, Illinois
1 review
Reviewed February 26, 2013

I recently returned to the Chicago area after 4 years in Germany when a brother here had a stroke. I needed somewhere to stay for a few months until I decided what I wanted to do for the long term. The Extended Stay America was a good choice. The facility is well managed and taken care of. The staff have always been very helpful to me when I needed anything. The rooms are clean and comfortable. My 60 day rate is surprisingly low. I would highly recommend it to anyone.

Room Tip: Travelling solo I am completely satisfied with my ground floor studio room. The kitchenette is ver...
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  • Stayed February 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank tonymaroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-ESA, Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review, March 2, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location
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Romeoville, IL
1 review
Reviewed February 16, 2013

My husband and I as well as our 3 year old daughter arrived at the hotel and were very pleased with the service we recived. The desk attendent was very friendly and very helpful with locating shopping and eatery directions. The room is very comfortable and the hotel was quiet. I would definatly recommend this hotel to anyone who is looking for an Extended hotel stay and good prices as well as service.

Room Tip: The hotel is in a good location and theres easy access to a gym and stores.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank histractorsexy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-ESA, Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review, February 21, 2013
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Chicago - Romeoville - Bollingbrook

Property: Extended Stay America - Chicago - Romeoville - Bollingbrook
Address: 1225 Lakeview Dr, Romeoville, IL 60446-3965
Phone Number:
Location: United States > Illinois > Romeoville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Romeoville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - Romeoville - Bollingbrook 2.5*
Number of rooms: 101
Reservation Options:
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