We stayed at this hotel for a family celebration (my uncle's 50th birthday) & were thoroughly disappointed.
Positives: The original house has a lot of charm (check out the reading room!). The one evening meal we had there was delicious & the waiter that served us was excellent.
Negatives: The biggest negative was the lack of hot water. We stayed there on a Friday & Saturday night. I got up on Saturday morning after a long journey from the UK the night before in desperate need of a hot shower to revitalise me but the water was stone cold even though we let it run for 10 mins. We decided to go down for breakfast & ask at reception hoping they would solve the problem before we returned to out rooms. When we spoke to the lady on reception she informed us that several people were having problems & they weren't expecting so many people to need showers that morning! What? Surely, as a 4-star hotel you should be able to provide enough hot water for everyone to have a morning shower? Disgraceful! The "hot" breakfast was cold & after 15 mins of waiting I had to ask a waitress to bring us tea & coffee. At that stage I had nearly finished my breakfast! I am used to being asked the minute I sit down at a table whether I would like tea or coffee. Maybe I was a little grumpy after the shower debacle! We checked at reception on the way back to our room & were assured that the water had been boosted & we would have hot water imminently. We kept checking the water but did not have any hot water until 4 pm that day. So, we had to go a whole day without a shower. I even checked the showers in the spa area but the water was cold there too. Everyone in our party had the same problem. Other negatives: breakfast was cold again the following morning but at least we had hot water! Our room was very grubby & in desperate need of updating. It was well below par for the price. Drinks at the bar were pricey & the service was ok, not brilliant, except for the one waiter who served us our evening meal that night.
All in all, more 2 or 3-star than 4-star & we won't be returning!
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- Also Known As:
- Faithlegg House Hotel And Golf Club
- Faithlegg Hotel Waterford
- Waterford Faithlegg Hotel