Myself and my partner arrived in Faithlegg on a Friday for a two night stay.
We were very impressed with the drive in (watch the high speed bumps though!) and the external view of the house itself, and surrounds.
The rooms we found to be average. Not the 'wow' factor we had expected for the price. It was a very warm weekend, and the hotel rooms were simply not equipped to cope with anything but normal Irish temperatures. Also there were no little extras which make a place that little bit special.
Staff were friendly and efficient and even the maids paused to smile as passing guests. Every member of staff we encountered was friendly and pleasant.
The hotel had 9 weddings scheduled over a two week period, and we were caught up in the wake of at least two of them. This seemed to put the staff under great pressure, and it was noticeable. Again with very high expectations, I was a little disappointed to see a receptionist greet a customer while looking down at her paperwork... no eye contact.. poor, but she was under pressure.
However it was during the breakfast that we noticed standards fall badly. Each wedding averaged 190 guests, this together with the 'normal' guests created mayhem at breakfast time. Of course everyone came down for breakfast late, and the volumes simply overwhelmed the staff. However because this happened two days in a row, we felt that this was acceptable to the hotel and not a problem to be fixed. We were asked to wait at least 30 minutes for a table to be free both mornings. The first morning we just waited in reception, but the second morning we were asked to wait in a sitting room area and enjoy an orange juice. Alas the juice had run out and was not replenished as the staff were too busy to notice.
When we got a table we found many of the guest in the dining room were finished their breakfast and were just reading papers or talking to guests at other tables... no one in the hotel thought to invite them to leave as other guests were waiting. hmm...
The cold buffet was almost bare each morning, but the cooked breakfast buffet was still available.
The quality of the food at breakfast, and in the evening meal we had, was very good and we enjoyed it very much.
My suggestion to the hotel is to keep weddings and wedding parties separate from the rest of the hotel. Use the function room to serve breakfast to wedding parties and leave the dining room to everyone else. And staff up to deliver a four star service. Even with the best staff in the world, you need to increase your numbers to meet demand. Otherwise your standards slip... and guess what Faithlegg....
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- Also Known As:
- Faithlegg House Hotel And Golf Club
- Faithlegg Hotel Waterford
- Waterford Faithlegg Hotel