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“Faithlegg is a good 3 star experience, but not 4”

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Faithlegg House Hotel & Golf Resort
Ranked #1 of 1 Hotels in Faithlegg
Certificate of Excellence
Dublin
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Faithlegg is a good 3 star experience, but not 4”
Reviewed July 19, 2013

Myself and my partner arrived in Faithlegg on a Friday for a two night stay.

Outside:
We were very impressed with the drive in (watch the high speed bumps though!) and the external view of the house itself, and surrounds.

Rooms:
The rooms we found to be average. Not the 'wow' factor we had expected for the price. It was a very warm weekend, and the hotel rooms were simply not equipped to cope with anything but normal Irish temperatures. Also there were no little extras which make a place that little bit special.

Staff:
Staff were friendly and efficient and even the maids paused to smile as passing guests. Every member of staff we encountered was friendly and pleasant.

The hotel had 9 weddings scheduled over a two week period, and we were caught up in the wake of at least two of them. This seemed to put the staff under great pressure, and it was noticeable. Again with very high expectations, I was a little disappointed to see a receptionist greet a customer while looking down at her paperwork... no eye contact.. poor, but she was under pressure.

Food:
However it was during the breakfast that we noticed standards fall badly. Each wedding averaged 190 guests, this together with the 'normal' guests created mayhem at breakfast time. Of course everyone came down for breakfast late, and the volumes simply overwhelmed the staff. However because this happened two days in a row, we felt that this was acceptable to the hotel and not a problem to be fixed. We were asked to wait at least 30 minutes for a table to be free both mornings. The first morning we just waited in reception, but the second morning we were asked to wait in a sitting room area and enjoy an orange juice. Alas the juice had run out and was not replenished as the staff were too busy to notice.

When we got a table we found many of the guest in the dining room were finished their breakfast and were just reading papers or talking to guests at other tables... no one in the hotel thought to invite them to leave as other guests were waiting. hmm...

The cold buffet was almost bare each morning, but the cooked breakfast buffet was still available.

The quality of the food at breakfast, and in the evening meal we had, was very good and we enjoyed it very much.

My suggestion to the hotel is to keep weddings and wedding parties separate from the rest of the hotel. Use the function room to serve breakfast to wedding parties and leave the dining room to everyone else. And staff up to deliver a four star service. Even with the best staff in the world, you need to increase your numbers to meet demand. Otherwise your standards slip... and guess what Faithlegg....

Room Tip: Rooms are standard, but book away from the function room when there is a wedding.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Conor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFaithlegg, General Manager at Faithlegg House Hotel & Golf Resort, responded to this review, August 7, 2013
Dear Guest,

Thank you for taking the time to share your feedback with us. I appreciate the comments you have made regarding service, particularly at Breakfast. I have made note of these and they are currently being addressed by management. I am glad to see you mentioned the very hardworking staff of the hotel. I will be sure to forward on your kind words. I have also taken on board your comment on the receptionist and I will look into this further.

I look forward to welcoming you and your partner back again soon.

Best Regards,
Mr. Liam Moran
General Manager
Faithlegg House Hotel & Golf Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
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English first
clonbullogue,offaly, Ireland
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 17, 2013

I stayed in Faithlegg with my wife and daughter from the moment we arrived the staff were very helpful and friendly and our room was stunning with wonderful views of the gardens and golf club,
We booked in for dinner and the food were second to none, the staff were fantastic we were treated extremely well our daughter was very impressed and that is a great review in itself. We will definitely be returning to Faithlegg again this summer, and thanks to the staff for making our stay very welcoming

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFaithlegg, General Manager at Faithlegg House Hotel & Golf Resort, responded to this review, August 7, 2013
Dear Guest,

Thank you for sharing such a kind and complimentary review. I will be sure to pass this on to the staff of the hotel who will most certainly appreciate the recognition.
I hope you and your family will return soon.

Best Regards,
Mr. Liam Moran
General Manager
Faithlegg House Hotel & Golf Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cork ireland
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 16, 2013

hi .my wife and i spent a few days at this lovely hotel (july 8th / 9th 2 the 2013).did enjoy our stay ,food and staff very good,service at meal times left somthing to be desired even though there was a big staff on duty,one morning at brakfast my wife needed a cup to be replaced ,the cup went to three different tables ,this after we had asked three diffrrent server for it.;;.now for the nice parts .beautifull grounds to walk around and at one area a lovely view of the estuary to he harbour.we visited nearby cheekpoint harbour ,dunmore east was only a shotr drive away,really enjoyed this that drive ,lots of people swimming,boats at anchor plus a naval vessel was moored at a distance ,all in all our trip to faithlegge was a very enjoyable one and if i was a golfer it would have been more exciting ..thanks to our daugther caroline for giving us a gift of this trip

Room Tip: ask for one at the rear
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tonyandtoinetteblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFaithlegg, General Manager at Faithlegg House Hotel & Golf Resort, responded to this review, August 7, 2013
Dear Guest,

Thank you for your feedback, I am delighted you enjoyed your stay with us and traveled around to the beautiful villages in the area. I am sorry for the problems you incurred in the Restaurant, the service issues are currently being rectified and I hope you will return very soon.

Best Regards,
Mr. Liam Moran
General Manager
Faithlegg House Hotel & Golf Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
166 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed July 16, 2013 via mobile

Maybe the glorious summer weather helped - but our 2 night stay was very enjoyable. We golfed twice and the course is very nice. Not 'championship' standard but lovely holes and wonderful scenery. Greens are very slopey - luckily not too fast. Bunkers not in great condition.

The food was good (breakfast) but our evening meal was fantastic. Beautifully presented and tasty too. We also ate at the golf club and it was good.

Quibbles - staff in Golf Club (bar) seemed inexperienced at times - wondered were they summer hires. Weddings on both days we were there which made the hotel busy (partic at Bfast with shortages of certain items on the self service options). Also we could hear the music from the Wedding Receptions late into the night. (Not a major problem)

Overall a great weekend.

Stayed July 2013, traveled with family
Helpful?
Thank M-moate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFaithlegg, General Manager at Faithlegg House Hotel & Golf Resort, responded to this review, August 7, 2013
Dear Guest,

Thank you for your review. Our golf course suffered slightly at the beginning of the Summer but thankfully it is back in Championship condition once again. We normally try allocate non wedding guests away from the Wedding reception to ensure a good night sleep however unfortunately this is not always possible if the hotel is busy.
I hope you will return soon.

Best Regards,
Mr. Liam Moran
General Manager
Faithlegg House Hotel & Golf Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 13, 2013

Hotel and rooms very nice, clean, quiet. Only stayed one night, but had very expensive meal that was acceptable, but not a great value. Major concern in restaurant was the horribly slow service. Waited 30 minutes after main course before anyone asked us about dessert, then another 20 before it arrived. One of our party was so tired at this point, they returned to the room. Felt like restaurant staff was in a daze. Nice looking golf course outside. Staff friendly, but less than helpful when asked simple questions (where can I get a Tylenol/Panaphen). Breakfast restaurant staff was much more organized and efficient (it was a buffet though). Will try different hotel next time in the area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ray K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFaithlegg, General Manager at Faithlegg House Hotel & Golf Resort, responded to this review, August 7, 2013
Dear Guest,

I apologise for the poor service you experienced in the restaurant during your stay. I have addressed these service issues with the Restaurant Manager and they have now been rectified.

I do hope you will consider staying here in Faithlegg on your next visit as I would like for you to experience the resort at the high standards we aim for.

Best Regards,
Mr. Liam Moran
General Manager
Faithlegg House Hotel & Golf Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kildare, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2013

Beautiful hotel with very friendly staff, we stayed in a suite and it made the visit excellent. I would advise to upgrade to a suite if possible. The golf course is great and you can travel to Dunmore or Waterford in 20 minutes.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Derek D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFaithlegg, General Manager at Faithlegg House Hotel & Golf Resort, responded to this review, August 7, 2013
Dear Guest,

Thank you for taking the time to share your feedback with us, it's great you enjoyed your stay with us and I hope you will visit again soon.

Best Regards,
Mr. Liam Moran
Faithlegg House Hotel & Golf Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 8, 2013

We dined here recently while staying elsewhere. The restaurant is lovely, the food was well presented and tasty and the service was excellent....up until the point where we were approached by the manager and politely asked to vacate the table and move to the bar. Quite honestly I was speechless - and it takes a lot! It's one thing to be asked to move along in a busy cafe at lunchtime.... It's something else entirely given that our bill came to a significant three-figure sum. At no point - either when booking earlier in the week or on arrival were we advised that we had the table for a limited period. Disappointing and unacceptable.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank 4Kate1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFaithlegg, General Manager at Faithlegg House Hotel & Golf Resort, responded to this review, August 7, 2013
Dear Guest,

Thank you for your review, I would like to offer my sincere apologies for being asked to vacate your table, this is not normal practice and I will look into this matter further.

I hope this has not tarnished your meal with us and I hope you will return on your next visit to Waterford.

Best Regards,
Mr. Liam Moran
General Manager
Faithlegg House Hotel & Golf Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Faithlegg House Hotel & Golf Resort

Property: Faithlegg House Hotel & Golf Resort
Address: Faithlegg, Ireland
Location: Ireland > Province of Munster > County Waterford > Faithlegg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Faithlegg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Faithlegg House Hotel & Golf Resort 4*
Number of rooms: 82
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Also Known As:
Faithlegg House Hotel And Golf Club
Faithlegg Hotel Waterford
Waterford Faithlegg Hotel

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