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“One of the Worst”
Review of Chipotle

Chipotle
Ranked #93 of 358 Restaurants in Rockford
Cuisines: Mexican
Dining options: Outdoor Seating, Takeout
Restaurant details
Dining options: Outdoor Seating, Takeout
West Lafayette, Indiana
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“One of the Worst”
Reviewed January 29, 2013

There was a line when I entered, but only about fifteen people in front of me. It took longer than it should have for me to get to the front of the line. While waiting I observed an employee ask one of the cooks for more of an item. They did not hear her and as she turned back around she rolled her eyes. Once I was finally the next to place my order, the lady took online orders to start making. Which is fine, but she did not say one word to me. She put the wrong meat on one of the orders and started to pick the meat off the burrito, piece by piece. Once the orders were completed, it was time for a shift change. So while the new shift was washing their hands and putting their gloves on, the shift leaving already thought it was time to stop. So no one was helping anyone in this time period. I stood as the next person in line for over 5 mins - beyond ridiculous, even more ridiculous that not one person acknowledged me or even apologized. Once my burrito was completed, I had to then wait for an online order to cash out in front of me. When I went to leave, the line was almost to the door at that time.

As for the food . . . the chicken was rather charred. Also, there were entirely way too many red onions in the medium salsa. It appeared that no one even separated then when they were cut.

Horrible service and sub par food. One of the worst I have been to ever and I have been to a lot, since all I do is travel for work.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Alaina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 reviews from our community

Visitor rating
    20
    8
    3
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Stillman Valley
Level 6 Contributor
179 reviews
99 restaurant reviews
common_n_restaurant_reviews_1bd8 83 helpful votes
“Do it yourself- kind of!”
Reviewed September 23, 2012

At Chipotle, you have a wide array of choices, and you help construct exactly what you want. The staff works quickly and the prices are fair. The atmosphere is industrial and cold, but you do have the option to eat outside.

Visited November 2011
Helpful?
Thank StillmanValleyScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beloit, WI
Level 4 Contributor
44 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Mexican fast food with restaurant quality”
Reviewed September 17, 2012

My favorite Mexican food place. You pick your sides and ingredients. Fast and very friendly service. Shopping and fun things nearby.

Visited July 2012
Helpful?
Thank Jutta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 restaurant reviews
“Great Service”
Reviewed September 4, 2012 via mobile

Gotta stop at the one in ROCKFORD, great service like the one at streets of WOODFIELD/SCHAUMBURG. If you haven't tried CHIPOTLE. You gotta try it!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank KungfuLa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“Delicious”
Reviewed July 1, 2012

Amazing food, prompt service, and great atmosphere! Love it :)

  • Visited June 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Grizzly_Jacks_Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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