I planned a Reunion/Birthday Party in Rockford and booked a block of 10 rooms, back in Dec 2006. I specified 5 rooms with sofa sleepers because there were families coming with kids. I called the hotel the day before any unbooked rooms were to be released from my block - and the hotel didn't even have MY reservation! They said the block of rooms had been set up incorrectly and they never entered my personal reservation! They immediately booked me a room and I thought
all was well. When I arrived at the hotel to check in - they had no rooms with sofa sleepers nor anymore rollaways. There were 3 families
in our party that had kids, but no sleepers or rollaways were available. After 10 minutes of me insisting they rectify the situation, they finally secured rooms for our entire party at the Raddison across the parking lot (that property is under the same management).
In the end, I was not impressed at all with the handling of our group reservation, but Susan the Manager on duty did get us rooms at the Raddison with sofa sleepers and at our same group rate, accomodating our entiry party. Candlewood earned a point there.More
- Free Wifi
- Free Parking