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“Bad Situation Turned Good”

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Candlewood Suites Rockford
Ranked #17 of 24 Hotels in Rockford
california
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Bad Situation Turned Good”
Reviewed March 13, 2007

I planned a Reunion/Birthday Party in Rockford and booked a block of 10 rooms, back in Dec 2006. I specified 5 rooms with sofa sleepers because there were families coming with kids. I called the hotel the day before any unbooked rooms were to be released from my block - and the hotel didn't even have MY reservation! They said the block of rooms had been set up incorrectly and they never entered my personal reservation! They immediately booked me a room and I thought
all was well. When I arrived at the hotel to check in - they had no rooms with sofa sleepers nor anymore rollaways. There were 3 families
in our party that had kids, but no sleepers or rollaways were available. After 10 minutes of me insisting they rectify the situation, they finally secured rooms for our entire party at the Raddison across the parking lot (that property is under the same management).

In the end, I was not impressed at all with the handling of our group reservation, but Susan the Manager on duty did get us rooms at the Raddison with sofa sleepers and at our same group rate, accomodating our entiry party. Candlewood earned a point there.

  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Service
Helpful?
1 Thank sylndoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

Traveler rating
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    2
    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
A TripAdvisor Member
Reviewed November 19, 2005

I've stayed at the Candlewood Suites for 3 months, for the price, you get remarkable service. The staff is available 24 hours and all are very friendly. The rooms are spacious but cosy, and the motel facilities were exceptional. Their pantry is fully stocked with the necessities and their video library has a great selection. I would recommend the Candlewood to anyone for a short or long term stay.

Stayed October 2005
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, IL
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 16, 2003

The Candlewood Suite is an excellent value. Not only do you get a decent room, you also get to free video checkout and access to their well stocked pantry. I normally stay at the Residence Inn or Extended Stay hotel, but I'm switching to Candlewood Suites. You really get more bang for the bucks here. Also, really get good rates if you make your reservation through their website.

Helpful?
8 Thank B_CAurora_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Rockford

Property: Candlewood Suites Rockford
Address: 7555 Walton St, Rockford, IL 61108-4606
Phone Number:
Location: United States > Illinois > Rockford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 24 Hotels in Rockford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Rockford 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Come experience our new 'Comforts of Home' bedding collection.The Candlewood Suites Hotel in Rockford Illinois is an a all studio-suite hotel, completely renovated in November 2007. The Candlewood is conveniently located off I-90 and State Street (US BR20). With easy access to I-39 and US Routes 20 and 43/Wisconsin, the Candlewood Suites Hotel-Rockford is perfectly located near business and entertainment centers, near Magic Waters water park, CherryVale Mall, and numerous golf courses. Located adjacent to Van Galder Bus Terminal with 24 shuttle service to O'Hare and Midway Airports. Hotel is ten minutes from Greater Rockford Airport. On-site Fitness Center, Complimentary movie rental and USA Today newspapers and Candlewood Cupboard. Same day Dry Cleaning service available along with complimentary full-sized washers and dryers. Priority Club Rewards Program. Pets Are Welcome with a non-refundable fee of $15 per night not to exceed $150. A pet policy must be signed at check in. Room Cleaning is provided once every 7 days. Maximum number of people (including children) allowed per room is 2 in a room with 1 bed or 3 with a rollaway. A limited number of rollaways are available. ... more   less 
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Also Known As:
Candlewood Rockford
Rockford Candlewood Suites

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