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Candlewood Suites Rockford
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Courtyard Rockford(Rockford)
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Reviews (34)
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27 - 32 of 34 reviews
Reviewed July 23, 2007

Candlewood Suites is definitely a step up from Studio Plus, but you do pay a bit more for it. Good points, nice sized room. very quiet atmosphere. VCR/DVD player included in room and a library of videos as well (but I didn't use them). Very nice bed. Good Microwave and full sized fridge. You can do your laundry for free and the candlewood cupboard is nice and handy for food of all kinds. The prices for the food are high, but not out of line.

Now the downsides. The fridge/freezer didn't work..the freezer barely made ice. There is NO oven in the suite like studio plus, so don't buy any food that requires an oven (like frozen pizza that I got...) Also, if the internet is a priority for you, it goes down about 3 x per day on average. You have to call the front desk to have them reset it and it doesn't always work. One guy tried to blame me and my computer for the problem, but being an IT guy, I set him straight really fast. They seem to treat the net problems as more of a nuisance rather than a priority for business travelers.

I am going to look around before I stay there again, but it might very well happen because it is a decent place to stay.

  • Stayed: July 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank mtmaniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2007

I planned a Reunion/Birthday Party in Rockford and booked a block of 10 rooms, back in Dec 2006. I specified 5 rooms with sofa sleepers because there were families coming with kids. I called the hotel the day before any unbooked rooms were to be released from my block - and the hotel didn't even have MY reservation! They said the block of rooms had been set up incorrectly and they never entered my personal reservation! They immediately booked me a room and I thought
all was well. When I arrived at the hotel to check in - they had no rooms with sofa sleepers nor anymore rollaways. There were 3 families
in our party that had kids, but no sleepers or rollaways were available. After 10 minutes of me insisting they rectify the situation, they finally secured rooms for our entire party at the Raddison across the parking lot (that property is under the same management).

In the end, I was not impressed at all with the handling of our group reservation, but Susan the Manager on duty did get us rooms at the Raddison with sofa sleepers and at our same group rate, accomodating our entiry party. Candlewood earned a point there.

  • Stayed: March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Service
1  Thank sylndoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Brampton, ON, Canada
14
Reviewed November 19, 2005

I've stayed at the Candlewood Suites for 3 months, for the price, you get remarkable service. The staff is available 24 hours and all are very friendly. The rooms are spacious but cosy, and the motel facilities were exceptional. Their pantry is fully stocked with the necessities and their video library has a great selection. I would recommend the Candlewood to anyone for a short or long term stay.

Stayed: October 2005
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2003

The Candlewood Suite is an excellent value. Not only do you get a decent room, you also get to free video checkout and access to their well stocked pantry. I normally stay at the Residence Inn or Extended Stay hotel, but I'm switching to Candlewood Suites. You really get more bang for the bucks here. Also, really get good rates if you make your reservation through their website.

8  Thank B_CAurora_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2015
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  • Stayed: June 2015, traveled on business
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
314Candlewood, General Manager at Candlewood Suites Rockford, responded to this reviewResponded June 15, 2015

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