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“Disappointment!”
1 of 5 bubbles Review of Clock Tower Resort

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Clock Tower Resort
Ranked #23 of 25 Hotels in Rockford
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284 reviews from our community

Traveler rating
    27
    25
    43
    60
    129
See reviews for
164
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Central, Illinois
Level Contributor
125 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
1 of 5 bubbles Reviewed April 8, 2013

My family hosted a 50th anniversary party at this "resort." The party itself was well done (food, set-up, etc) as was the departure breakfast the following morning.

But this property is in dire need of either demolition or top to bottom renovation. I would vote for demolition. The rooms are circa 1970 in both decor and condition and the HVAC is pathetic. Also, the management permitted another celebration/party at the property to spill out into the parking lot and go on on LOUDLY until 3am. The beds are also among the most uncomfortable I've experienced.

Room Tip: Book somewhere else!
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Davooda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock Falls, Illinois
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed April 8, 2013

I want to start out...Staff was VERY friendly!!!!
Now, on to what I didn't like, AC didn't work, very dated. It was just a dirty hotel. There was puke on the sidewalk in the back of the hotel the whole time we were there. Nothing was cleaned. you heard everything going on in the hallway.
Everything was out of order, Bathrooms, Elevator, ice machines just to name a few.
My kids (age 7 & 4) ask if they ever had to come back to this hotel.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rockford hotels

Saint Paul, Minnesota
1 review
3 of 5 bubbles Reviewed April 7, 2013

This hotel needs major updating. It is also needs to be cleaned. Bathrooms are dirty and moldy. Just yuck. The staff was delightful and helpful throughout. The carpeting in the room was dirty and I did not walk barefooted on it. The parking lot is not well lit in the back and the door leading into the hotel never locked. I wish I had booked a room in one of the other nearby hotels.

Room Tip: Find one of the newer hotels nearby.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, IL
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed April 7, 2013

We stayed at the Clock Tower Resort as part of a wedding. Firstly, the resort in the name must be due to the fact that there is a water park attached to the hotel. There are a couple of restaurant/bars on the property too. Tilted Kilt and another. At night, there are a lot of non hotel occupants coming and going into the bar near the lobby. Complaints: Dirty, elevators not working, my elderly mothers room, which cost her the same as mine, had no microwave. In room coffee-horrible but, nothing new. Most hotels have horrible in-room coffee. My sister was on the main floor and heard someone whistling outside her window late at night. Kind of creepy. None of the rooms have a refrigerator. My sister had a pet and was placed in a room that was cramped, outdated, with an even smaller bathroom.The kids in the wedding group did have a good time at the water park. I will attach pictures.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AnneInPeoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

I must admit that yes I have complaint myself but the good thing about this hotel is they listen and don't ignore ur complaints. Overall my stay wasn't that bad like how reviews are saying,yes it is full of kids but it was spring break I'm sure every hotel or waterpark is,but it's so affordable and my 5 yr old wants to come back soon even my teenager like it. I would definitely come back and water isn't cold at all. Thanks to Bob West for listening and taking actions!

Stayed March 2013, traveled with family
Helpful?
Thank JannetteD227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clock Tower Resort

Property: Clock Tower Resort
Address: 7801 East State Street, Rockford, IL 61108
Location: United States > Illinois > Rockford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 25 Hotels in Rockford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clock Tower Resort 3*
Number of rooms: 251
Official Description (provided by the hotel):
Whether staying for business or pleasure the Clock Tower Resort and Conference Center is the perfect destination when visiting Rockford, Illinois. The Clock Tower boasts more amenities than any other lodging choice in the area and with our superior comfort, service, and convenience, the Clock Tower will be your choice for return visits for years to come.You'll discover vast amenities at the Clock Tower including spacious, well-appointed guest rooms, indoor and outdoor heated pools, complimentary high speed WiFi internet access, 24 hour fitness center, on property dining and room service, and much more. The Clock Tower is also home to CoCo Key, one of the largest indoor water parks in Illinois, with over 60,000 square feet all weather water park fun. Your family will also love the giant Key Quest Arcade with electronic gaming action and redemption prizes gallore. You'll also find delicious dining options on property including the Tilted Kilt Pub & Eatery. The Tilted Kilt offers all the charm of a quaint Scottish pub and all the action and fun of raucous American sports bar with 32 HD TVs, 32 brews on tap and one-of-a-kind service guaranteed to put a smile on your face. ... more   less 
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Also Known As:
Best Western Clock Tower Hotel Rockford
Best Western Clock Hotel
Rockford Clock Tower Hotel
Best Western Rockford

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