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“Outdated, dirty, needs improvements.”
2 of 5 bubbles Review of Clock Tower Resort

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Clock Tower Resort
Ranked #23 of 25 Hotels in Rockford
Peoria, IL
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Outdated, dirty, needs improvements.”
2 of 5 bubbles Reviewed April 7, 2013

We stayed at the Clock Tower Resort as part of a wedding. Firstly, the resort in the name must be due to the fact that there is a water park attached to the hotel. There are a couple of restaurant/bars on the property too. Tilted Kilt and another. At night, there are a lot of non hotel occupants coming and going into the bar near the lobby. Complaints: Dirty, elevators not working, my elderly mothers room, which cost her the same as mine, had no microwave. In room coffee-horrible but, nothing new. Most hotels have horrible in-room coffee. My sister was on the main floor and heard someone whistling outside her window late at night. Kind of creepy. None of the rooms have a refrigerator. My sister had a pet and was placed in a room that was cramped, outdated, with an even smaller bathroom.The kids in the wedding group did have a good time at the water park. I will attach pictures.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AnneInPeoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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285 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

I must admit that yes I have complaint myself but the good thing about this hotel is they listen and don't ignore ur complaints. Overall my stay wasn't that bad like how reviews are saying,yes it is full of kids but it was spring break I'm sure every hotel or waterpark is,but it's so affordable and my 5 yr old wants to come back soon even my teenager like it. I would definitely come back and water isn't cold at all. Thanks to Bob West for listening and taking actions!

Stayed March 2013, traveled with family
Helpful?
Thank JannetteD227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 bubbles Reviewed March 30, 2013

Upon arrival we received unacceptable treatment. Apparently the girl asked to check us in was annoyed by our walking into the hotel as she rolled her eyes and was extremely rude. As a paying guest I expect to be treated nicely and not as if I'm an annoyence. My 10 year old even said she was rude before I said anything! The room was awful. The carpet was filthy, the toilet was running ( then wouldn't flush), the king size bed looked more like a bowl- caved in the middle, there was no comforter on the bed or in the room, the heat stayed COLD after giving it several minutes to warm up and there were box-elder bugs on the floor by the sliding glass door and climbing on the curtains. In the bathroom there was very obvious mold in between the tiles of the shower. And, the door to the room had a gap of about 1 1/2 inches from the floor! My 4 yr old said she didn't want to stay there. Honestly, neither did I! We grabbed all our stuff, put it back in the car and went back to the front desk. I requested a refund so we could stay somewhere else. She never asked why, so I told her. There was no apology or attempt to fix anything. We drove down the road to the Radisson where we were treated very well- for the same price!! We have day passes for the waterpark for tomorrow.... I'm hoping that's a better experience.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaMaBear0208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rockford hotels

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 27, 2013

Took 65 minutes waiting to check in as there was only person working the front desk. Hotel knew they were sold out only to have one person working. Front desk lady said they all left at 3 and she was with a new girl who couldn't help check in. Toilet in our room was not working but no answer from housekeeping for the front desk. Arcade had only one person working as well, so for the kids to claim their prize it took 20 minutes and during that time he left to find his "supervisor" because he wanted his break. Water park bathrooms were dirty. Two things not working in the waterpark. Few lifeguards and the adult only hottub was filled with kids. Was not a pleasant experience overall. They could do much better with the adequate help.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JC937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homer Glen
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed March 26, 2013

Arrived at 3:30pm for a 4:00pm check in time. Get to our room to get ready for the CocoKey indoor waterpark attached to the hotel. Get down there at 4:30pm. The kick everyone out at 5:00pm!!!! The front desk days they're not responsible for anything the waterpark does, but they DO advertise a "package" deal. No one warns that the waterpark closes early. Talking to the GM at 9:00 am. More to come.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hehldq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clock Tower Resort

Property: Clock Tower Resort
Address: 7801 East State Street, Rockford, IL 61108
Location: United States > Illinois > Rockford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 25 Hotels in Rockford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clock Tower Resort 3*
Number of rooms: 251
Official Description (provided by the hotel):
Whether staying for business or pleasure the Clock Tower Resort and Conference Center is the perfect destination when visiting Rockford, Illinois. The Clock Tower boasts more amenities than any other lodging choice in the area and with our superior comfort, service, and convenience, the Clock Tower will be your choice for return visits for years to come.You'll discover vast amenities at the Clock Tower including spacious, well-appointed guest rooms, indoor and outdoor heated pools, complimentary high speed WiFi internet access, 24 hour fitness center, on property dining and room service, and much more. The Clock Tower is also home to CoCo Key, one of the largest indoor water parks in Illinois, with over 60,000 square feet all weather water park fun. Your family will also love the giant Key Quest Arcade with electronic gaming action and redemption prizes gallore. You'll also find delicious dining options on property including the Tilted Kilt Pub & Eatery. The Tilted Kilt offers all the charm of a quaint Scottish pub and all the action and fun of raucous American sports bar with 32 HD TVs, 32 brews on tap and one-of-a-kind service guaranteed to put a smile on your face. ... more   less 
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Also Known As:
Best Western Clock Tower Hotel Rockford
Best Western Clock Hotel
Rockford Clock Tower Hotel
Best Western Rockford

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