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“Overpriced tenament”

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Hilton Garden Inn Rockford
Ranked #2 of 24 Hotels in Rockford
Certificate of Excellence
Lafayette, United States
1 review
“Overpriced tenament”
Reviewed December 15, 2013

awful experience. Had to stay because of inclement weather. Toilet did not function, maintenance was non existent, had to change rooms without upgrade or discount after, having unpacked and settling in after a long road trip.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marvin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, General Manager at Hilton Garden Inn Rockford, responded to this review, December 23, 2013
MarvinS:

Thank you for taking the time to write a review of your recent stay at Hilton Garden Inn Rockford. We truly value guest feedback and use it as a measuring stick to understand where we have opportunity to better serve and provide for our guests.

We are disappointed to hear about the maintenance issues you encountered during your stay at the Hilton Garden Inn Rockford. It is our goal to exceed each and every guest’s expectations and clearly we did not do that for you on your recent stay with us. We can assure you that we have reviewed these issues with our maintenance team and have taken action on them. We would also like to thank you for helping to correct an error in our hotel so that future guests do not have a similar experience.

Thank you again for taking the time to complete a review of your stay with us. I invite you to call or e-mail me directly if you wish to further discuss the issues you have during your stay. I can be reached at 815-229-3322 or at sfrisbee@ncghotels.com.

Warmest Regards,

Seth Frisbee
General Manager
Hilton Garden Inn Rockford, IL
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed December 9, 2013

We were meeting as a family for one night to see a local hockey game. This location offers everything we needed: a warm pool, a bar that is open late night and breakfast at the hotel that is available until noon on the weekend! The service is impeccable. If you have any "issues" - the staff responds with an answser. We had a small issue of our room not being ready upon checkin - and had to be reassigne. Not a great big problem, but the front desk manager took it seriously. She even offered a comp breakfast to make up for the inconvenience. I highly recommend this hotel!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, Manager at Hilton Garden Inn Rockford, responded to this review, December 10, 2013
Trip Advisor Member:
Thanks so very much for taking the time to share about your recent experiences at the Hilton Garden Inn-Rockford. We are so pleased to hear your family had the chance to take in all our amenities from the pool with kids' activities to our hot, made-to-order breakfast. Above all, I'm thrilled to learn the entire staff left you smiling and sharing this great review from your stay. On behalf of each of us here at the Hilton Garden Inn- Rockford, we truly hope to see you again soon!
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Vincennes, United States
1 review
Reviewed December 6, 2013

found the front desk staff very friendly, accomodations were excellent - clean and fresh apperance of lobby, halls and elevators were clean breakfast was serviced hot outside area of hotel was clean close to gas stations, etc

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, Manager at Hilton Garden Inn Rockford, responded to this review, December 9, 2013
Tom S:
Thanks for spending a few moments of your valuable time to share your thoughts about your recent stay at the Hilton Garden Inn-Rockford. We are delighted to hear you had a chance to take in our amenities, enjoy a warm welcome, and appreciate our convenient location. We hope to see you again soon! Best!
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Dover, United States
2 reviews
Reviewed December 6, 2013

Great location with an amazing staff! We arrived late to a warm welcome & woke up to a warm breakfast. Breakfast staff took the time to ensure all of my children had a everything they needed before our departure - not often a staff takes care of us like this. Thanks! We will be back next time we come through Rockford!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, Manager at Hilton Garden Inn Rockford, responded to this review, December 9, 2013
Eric T:
What fantastic news to read! Thanks so much for taking the time to give us your opinion about your recent stay. We are so glad to hear your entire family enjoyed the trip to to the Hilton Garden- Rockford and was able to experience our awesome breakfast team! We hope the meal and hospitality were only the finishing touches to a wonderful stay.
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Minneapolis
Level 6 Contributor
161 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed December 2, 2013

We were only able to stay one night at the Hilton Garden Inn in Rockford but we were pretty impressed. It was our first stay ever in this brand hotel. The entrance and lobby were warm and inviting. We liked the fireplace because it was very chilly when we arrived! Our room was a double and the beds were spacious and comfortable. With the large beds though, it made our room seem a bit on the smallish side….maybe a problem for a long stay….but we were only here one night and could deal with it. King bed rooms probably seem a little bigger because there is less bed than two queens. The rooms come with a fridge, microwave and coffeemaker which is great when you need them. The free Wi-Fi worked great. The bathroom was clean and in good working order. Perhaps the most surprising delight to this hotel was the extremely kid friendly pool. Even the littlest ones can have fun here with the walk in side, waterfalls and easy to use slides. It’s convenient to the Interstate but its also almost a little too close. Our room faced the highway and there was a little road noise. I’m sure it’s much better on the other side of the hotel. Parking was easy and convenient. We had a great rate but it would be better if it included breakfast. Overall, it was very clean and enjoyable.

Room Tip: Be sure to ask for a room opposite of the side from the highway.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markmywordz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, Manager at Hilton Garden Inn Rockford, responded to this review, December 9, 2013
markmywordz:
Thank you for letting us know about your recent stay at the Hilton Garden Inn-Rockford. We are so glad to hear you had the chance to take in a number of our amenities and your family had a great time while here. Please let us know when you may return to the Rockford Region and we'd love to make sure we place you in a room which could better meet your needs for that trip. Cheers!
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cincinnati, ohio
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 1, 2013

Stayed at the hilton garden inn over thanksgiving holiday. we were booked at different hotel and made last minute decision to change hotels. Staff at HGI were very accommodating and gave us a very fair rate. They helped us book multiple rooms all on the same floor. Lobby is clean and modern looking. Rooms are well kept and bathrooms, elevator, hallways are spotless. Best choice in the Rockford area, everyone will be happy.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nd86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, Manager at Hilton Garden Inn Rockford, responded to this review, December 9, 2013
nd86:
Thank you so very much for taking the time to leave your very valuable feedback about your stay. We are pleased to hear your family thoroughly enjoyed your time at the Hilton Garden Inn- Rockford and we certainly hope you each had a very happy Thanksgiving weekend! We hope to see you again soon!
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Kimberly, United States
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 19, 2013

My recent stay at the Hilton Garden in Rockford was the usual "EXCELLENT". The staff was friendly, welcoming, service in the restaurant very good. I do ask that they would make the breakfast options more visible. Overal, though Excellent.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Billy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, Manager at Hilton Garden Inn Rockford, responded to this review, November 23, 2013
Billy E:

Thanks so very much for your comments regarding your recent stay at the Hilton Garden Inn-Rockford. We are pleased to hear you had a chance to take in our amenities and meet our great team. We appreciate your suggestions as well.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rockford

Property: Hilton Garden Inn Rockford
Address: 7675 Walton St, Rockford, IL 61108-4609
Phone Number:
Location: United States > Illinois > Rockford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Rockford
#3 Business Hotel in Rockford
#3 Romantic Hotel in Rockford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rockford 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Hilton Garden Inn Rockford hotel is a wonderful addition to the Rockford, Illinois area! Our hotel is right off I-90 on the east side of Rockford. Large pool area with zero-depth entry with children's area and hot tub. Banquet & meeting space. Free high-speed Internet access. Garden Grille for breakfast and dinner. 24-hour business center. Hilton HHonors. ... more   less 
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Also Known As:
Hilton Garden Inn Rockford Hotel Rockford
Hilton Rockford
Rockford Hilton Garden Inn

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