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“Hilton Garden Rockford”

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Hilton Garden Inn Rockford
Ranked #1 of 25 Hotels in Rockford
Certificate of Excellence
Summerville, South Carolina
Level Contributor
8 reviews
8 hotel reviews
“Hilton Garden Rockford”
4 of 5 bubbles Reviewed April 27, 2013

Service was as expected from a Hilton, very helpful staff, clean rooms and an overall good experience. The breakfast has a made-to-order menu, which is always nice to start the day. There is a residential neighborhood nearby that provides streets to run on, if you are so inclined.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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504 reviews from our community

Traveler rating
    326
    123
    35
    11
    9
See reviews for
220
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
Delphos, Ohio
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 26, 2013

Great place to stay - grand kids love the pool area. Rooms are clean and comfortable. Parking lot is well lighted and feels safe. Free coffee throughout the day. There is a breakfast service as well if desired.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank BlueJayGene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, General Manager at Hilton Garden Inn Rockford, responded to this review, June 11, 2013
BluJayGene:

Thank you for the review and thank you for staying with us at the Hilton Garden Inn-Rockford. It is great to hear that you enjoyed your stay and your children enjoyed the pool.

Sincerely,

Seth Frisbee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
1 review
4 of 5 bubbles Reviewed April 25, 2013

great place and ameneties... pool, bar and reception area. close to everything. pleanty of parking space. the staff was nice especially housekeeping. front desk and bar empoyees too.would recommend and go back to stay for a longer time.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Elias R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, General Manager at Hilton Garden Inn Rockford, responded to this review, June 11, 2013
Elias R:

We would like to thank you for the kind comments regarding our team members. We will be sure to pass these on to our team.

Thank you again for staying with us!

Sincerely,

Seth Frisbee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
114 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed April 20, 2013 via mobile

We spent one night in HGI Rockford and had a great stay. I was a little worried when checking in since there was a wedding reception there but we didn't hear a peep after we went to bed. We didn't spend a lot of time at the hotel but it was quiet, friendly and clean.

We choose Hilton Garden Inn whenever we can because of the great breakfast and we absolutely love their Garden Sleep System beds! We would definitely return next time we are in town!

Stayed April 2013, traveled as a couple
Helpful?
Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, General Manager at Hilton Garden Inn Rockford, responded to this review, April 26, 2013
Jasonusa:

Thank you for the review regarding your last stay with us at the Hilton Garden Inn- Rockford, IL. It is great to here that you had a pleasant stay and enjoyed the Garden Sleep System so much. The air mattress and the wool toppers provide a great night sleep.

Thank you again for staying with us and we hope to see you again.

Sincerely,

Seth Frisbee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McHenry, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 20, 2013

We had a very nice stay with the exception of the pool area being quite noisy. When asked to give a review for another site regarding this particular Hilton Garden Inn, I mentioned the pool area was like watching animals run wild. I was extremely impressed to have the manager personally email me to let me know he was taking my advice and making the pool area "adults only" after 11pm on weekends. We adults who are looking for a relaxing, romantic evening/weekend are always up some "adults only" time! Kudos to Hilton Garden Inn for their impeccable service!

Room Tip: I love a Hilton Garden Inn Suite and king size bed.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StephanieSivertsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolingbrook, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed April 12, 2013

I used to love staying at this hotel. The past few stays have been very noisy with kids running up and down the hallway's and people leaving their hotel room doors open conversing back and forth and having "parties" in the hall. if you get a 3rd floor room or lower, be prepared for what sounds like the ceiling is coming down. The sound proofing between rooms is sub-par at best. Also, they are now charging 30,000 honors points per night at this hotel. Its not worth it. I have stayed at full Hilton hotels for less points. if you want a good night sleep, stay somewhere else. I f you like to run up and down the halls screaming this is the hotel for you!

Room Tip: stay on the fourth floor if possible.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Visserb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, General Manager at Hilton Garden Inn Rockford, responded to this review, April 26, 2013
Visserb:

Thank you for the review regarding your last stay at the Hilton Garden Inn – Rockford, IL. We appreciate you taking the time out of your day to help us improve our hotel by telling us about your experience.

We would like to apologize for the inconvenience that was caused by the heightened noise during your stay. Rockford is a popular destination for children’s sport tournaments and during your stay was one of the largest tournaments of the year. I will discuss this with my team and make sure we are better trained on how to handle noise level complaints in future so other guests don’t have the same experience. I would like to invite you to contact me directly at 815-229-3322 or by e-mail at sfribsee@ncghotels.com so that we can discuss your stay in more depth.

Thank you again for your time and we hope to hear from you soon.

Thank you,

Seth Frisbee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed April 11, 2013

Hotel smells of dogs when you enter, even though I let the staff know no one attempted to clean it the entire time I was there. I called before I showed up and got substandard answers over the phone from the staff so I made a reservation online. Check-in was slow. I had to change rooms in the middle of my stay due to a glitch in the reservation system once and then again because the room smelled like dogs (I'm allergic). The internet would not connect to my tablet and the heat in one room was on a motion sensor (their way of going green as it was explained to me) so they had to override the system for the heat not to shut off when I sat or laid in the bed.

Room Tip: Price is high for the area.
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank malsabor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth F, General Manager at Hilton Garden Inn Rockford, responded to this review, April 26, 2013
Malsabor:

Thank you for the feedback regarding your last stay at the Hilton Garden Inn Rockford, IL. We appreciate all feedback, positive or negative, because it allows us to tailor our hotels service to the needs of our guests, and we appreciate you helping us with this task.

I apologize that we did not deliver acceptable levels of customer service while you were staying with us. We will better ourselves so guests in the future will not have the same experience that you did. I’m disappointed to hear of the issues you experienced and would appreciate the chance to speak with you directly. I would invite you to please contact me directly at 815-229-3322 or by e-mail at sfrisbee@ncghotels.com if you would like to discuss these issues in depth.

Once again, thank you for giving us the opportunity for improvement and I hope to hear form you soon.

Sincerely,

Seth Frisbee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rockford

Property: Hilton Garden Inn Rockford
Address: 7675 Walton St, Rockford, IL 61108-4609
Phone Number:
Location: United States > Illinois > Rockford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Rockford
#3 Romantic Hotel in Rockford
#3 Business Hotel in Rockford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rockford 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Hilton Garden Inn Rockford hotel is a wonderful addition to the Rockford, Illinois area! Our hotel is right off I-90 on the east side of Rockford. Large pool area with zero-depth entry with children's area and hot tub. Banquet & meeting space. Free high-speed Internet access. Garden Grille for breakfast and dinner. 24-hour business center. Hilton HHonors. ... more   less 
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Also Known As:
Hilton Garden Inn Rockford Hotel Rockford
Hilton Rockford
Rockford Hilton Garden Inn

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