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“Old and needs updating”

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Holiday Inn Rock Island - Quad Cities
Ranked #1 of 3 Hotels in Rock Island
Stockbridge, Wisconsin
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Old and needs updating”
Reviewed October 29, 2013 via mobile

The bathroom faucets in general were terrible. The shower mixing valve, and faucet were literally very loose and didn't work for years. The handy man must of forgot his tools that day. The TV was nice but the satellite or network wasn't. I had to unplug and then rep plug in the TV after the handy man said that was the only way most days to fix it....they are in the process of updating, I would say let's kick it in the rear end and get it done.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigDannyBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, October 30, 2013
Dear BigDannyBear,

Thank you for posting feedback for your recent stay. We sincerely apologize for the inconveniences you experienced during your stay. We have taken note of the issues and will discuss them with our maintenance staff to fix them. We hope you will stay with us again soon.

Sincerely,

Hotel Management
Holiday Inn – Rock Island
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243 reviews from our community

Traveler rating
    40
    73
    74
    29
    27
See reviews for
45
57
15
85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Any
English first
Moline, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 17, 2013 via mobile

I have read some of these reviews and the Taurus clown is the reason good businesses suffer!!! Calling people white trash, but you want tolerance for having a partner! And shame on tripadvisor for allowing this post, my wife and I have stayed here on many occasions and we have had nothing but great experiences, and yes you cant take the glasses cause divas like Taurus steal them and then throw hissy fits when they cant. The Bennigans staff was very courteous and respectful, the front desk was amazing! We love staying here! Dont believe the lies by overgrown children who just want free stuff

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liesexposed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, October 22, 2013
Dear Liesexposed,

Thank you for the 5-star review for your recent stay. We are pleased to learn our Bennigan’s staff was very courteous & respectful and the front desk was amazing to you during your stay. We look forward to your return visit soon.

Respectfully,

Hotel Management
Holiday Inn – Rock Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 17, 2013

Although the rooms are newly renovated, this is an old hotel. We stay there because it's close to the retirement home where my mother lives. But every single time we stay there in cool weather we have to call the desk to send someone up to turn on the heater.

The shower water was tepid except for occasional bursts of scalding hot.

The Bennigan's Restaurant on the ground floor offers discounts to hotel guests but it's a numbers game. If you use the 20% off voucher the HI gives you at check-in, then Kids Don't Eat Free. We were told at check-in that our voucher was good through our entire stay but at the first meal the waitress took it and the subsequent waiters "didn't know anything about a multi-use voucher".

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, October 22, 2013
Dear Marie,

Thank you for the valuable feedback of our hotel for your stay this week. We sincerely apologize for the maintenance issues you experienced within your room. We will discuss them with our maintenance staff to find a resolution.

We also apologize for the confusion of the discounts/vouchers in Bennigan’s. We have spoken with the food and beverage department in an effort to avoid further confusion.

Once again, thank you for taking the time to supply feedback. We would hope you will return to give us another chance.

Respectfully,

Hotel Management
Holiday Inn – Rock Island
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ROCKTON
Level Contributor
9 reviews
3 hotel reviews
Reviewed October 16, 2013

Ok hotel - booked room for 9-28 on Travelocity - Was surprised to see a double charge for the room on credit card bill. My wife called the hotel they said it would be 30 days to correct!! I called they said it would be 10 days. BS excused every time we called - the right person was never there, but never called us back as promised. Finally disputed charge with credit card. BEWARE- THESE PEOPLE DON'T CARE!!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BRADLEY P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, October 22, 2013
Dear Bradley P,

We sincerely apologize for the confusion on correcting this issue for you. If you would be so kind as to contact the hotel directly and ask for the accounting department we can look into any issues for you.

Respectfully,

Hotel Management
Holiday Inn – Rock Island
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Rock Island
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2013

Our Fraternal Group had a dinner and recognition program at the Rock Island Holiday Inn. It was a fabulous evening....service was great, food was very tasty and the main courses on the buffet were HOT. Been to many buffet events where the food when presented and eaten was bland and not hot. Every need for the program part of the evening was met, additional microphones were needed and had, needed the a/c adjusted and it was done. Thanks for helping us have a wonderful experience.

Room Tip: We were not there overnight.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Fred61201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, October 22, 2013
Dear Fred,

Thank you for the fabulous 5-star review of your recent banquet. We thank you for taking the time to provide feedback of the event. We look forward to your return visit next year.

Sincerely,

Hotel Management
Holiday Inn – Rock Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, England
Level Contributor
86 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed October 10, 2013

Arrived late at this hotel and left the following morning but was very happy with my stay. On a Road Trip and had been driving all day and just wanted somewhere to sleep with restaurant facilities. The reception staff were very pleasant having a laugh and joke as I checked in.

The King-Size Room was typical Holiday Inn, comfy bed, clean with all the essentials you'd need Iron, Kettle, Hair-dyer, fridge and flat screen tv. The decor was a little dated but otherwise no other room complaints.

We visited the onsite restaurant and found the food to be good and the atmosphere pleasing.
Also ordered Room Service breakfast which arrived promptly and was good quality.

When next passing through I wouldn't hesitate to stay again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarryBarnstable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, General Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, October 14, 2013
Dear Barry,

Thank you for the 3-star review of your recent stay at our hotel. We are pleased to learn the staff was very pleasant; the guest room and the restaurant food were good; and the atmosphere pleasing. I’m sorry you thought the décor was a little dated as the rooms were just remodeled this summer to be more modern and pleasing for our guests. Thank you again for your positive feedback. We look forward to your next visit when passing through the area again.

Sincerely,

Hotel Management
Holiday Inn – Rock Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 7, 2013 via mobile

Half hearted remodel, the restaurant is white trash at its best. I went to the bar to get a glass of wine for me and a bud light for my partner and I was told I had to take my wine to the room in a to go cup. I refuse to drink wine in a paper cup so I didn't order one. At check in the desk clerk asked me if we wanted two double beds instead of a king I DO NOT appreaciate the implication. The reservation was for a king bed we would have made it that way. This hotel does not deserve a Holiday Inn flag

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Taurus5780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, General Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, September 10, 2013
Dear Taurus5780,
Thank you for your feedback of your recent stay. We sincerely apologize for the inconveniences you experienced. We will be discussing these issues with the department managers this week. We hope the rest of your stay was enjoyable.
Respectfully,
Hotel Management
Holiday Inn - Rock Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rock Island - Quad Cities

Property: Holiday Inn Rock Island - Quad Cities
Address: 226 17th St, Suite 100, Rock Island, IL 61201-8753 (Formerly Four Points by Sheraton Rock Island)
Phone Number:
Location: United States > Illinois > Rock Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Rock Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Rock Island - Quad Cities 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel & Conference Center - Rock Island centrally located in The Rock Island Arts & Entertainment District off I-280 / IL Highway 92 and moments away from the Quad City International Airport in Moline. We are conveniently located near the Rock Island Arsenal, Modern Woodmen, Deere & Company, Bituminous Insurance Co., Royal Neighbors, MidAmerican Energy, Trinity Medical Center, Augustana College, Kone, Circa 21 Dinner Playhouse and Quad City Botanical Center. Just the Place for You. Superior amenities and outstanding service await you at the Holiday Inn – Rock Island. We realize that not all travelers are alike, so our 175 guest rooms, suites and meeting space are designed to meet the needs of business and leisure travelers.*Spacious & comfortable workspace*Full-service meeting and banquet space*Complimentary high-speed wireless internet access in all guest & meeting rooms*Earn Priority Club points every time you stay*Full-service Bennigan’s Irish American Grill on-site*Kids Eat & Stay Free*24-hour Business center. The Holiday Inn – Rock Island features over 9,000 square feet of flexible meeting and banquet space. Whether planning a corporate event, an intimate cocktail party or a celebratory banquet, you will have our undivided attention. Stay you. ... more   less 
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Also Known As:
Holiday Inn Rock Island Hotel Rock Island
Rock Island Holiday Inn

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