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“Making great strides”

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Holiday Inn Rock Island - Quad Cities
Ranked #1 of 3 Hotels in Rock Island
Level 5 Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Making great strides”
Reviewed July 5, 2013 via mobile

The hotel is a little dated, but they are doing renovations. We were on the 7th floor and the room was small but nice new beds and lamps and so on. The little extras are a nice add on as a Priority Club Gold member I got to choose an item from a list of perks for being a gold member and the staff is very nice

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taurus5780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, General Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, September 5, 2013
Dear Taurus5780,
We were pleased to read your 4-star review of our hotel on your recent stay. We are happy to hear you like the nice new beds and lighting in your guest room; that our staff is very nice and the extra perks of being an IHG Rewards Club gold member. Thank you for your feedback that our hotel is making great strides. We value your loyalty as an IHG Rewards Club member and look forward to seeing you on your next visit.
Sincerely,
Hotel Management
Holiday Inn - Rock Island
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246 reviews from our community

Traveler rating
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    30
    27
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Turkish first
  • Any
English first
Akron, Ohio
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 29, 2013

I stayed at this hotel for two nights and my room was clean and I had no problems. My flight got cancelled so I had to re-book another night. I was put in a wheelchair accessible room which in my opinion was not very accessible for anyone in a wheelchair. The bathroom had a regular bathtub in it and there was no seat in the tub. The seat that could be put in the tub was on a shelf above the closet area. REALLY! How do they expect someone in a wheelchair to get to that? The most disgusting thing was when I got up the next morning and turned on the lights there were bugs which looked like ants with wings all over the desk area by the light. As the morning progressed there were more and more of them. Fortunately it didn't take me long to get ready to go to the airport so I did not have to stay in that room any longer than necessary. I was very disappointed especially when my room from the previous nights was not like this. This was my first trip to the Quad City area and I will need to return for work but I won't be staying at this location.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paula K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, July 15, 2013
Dear Paula K,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the condition of your room. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eldridge, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 26, 2013

We used the hotel for our wedding guest accommodations and I can't say enough good things about the staff and the hotel. The staff were very helpful and the service was excellent. The rooms have been recently updated and were very spacious! The location is perfect if you want to be close to all the downtown fun activities. I definitely recommend this hotel to everyone!!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heidin24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, General Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, September 6, 2013
Dear Heidin24,
We are elated to read you had excellent service and how our staff was very helpful to you during your recent stay. Thank you for the 5-star review of our hotel and staff and the positive feedback on our guest room renovations. We appreciate you recommending our hotel to others. Once again, thank you for your valuable feedback. We look forward to seeing you again soon.
Sincerely,
Hotel Management
Holiday Inn - Rock Island
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ROMEOVILLE
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 22, 2013

Stayed at this hotel for one night this week while in town visiting a friend. It is a great location, easy to find. We stayed on the 6th floor - all rooms looked like they had been newly remodeled and decorated. The room we stayed in was very clean. Check-in and check-out couldn't have been easier. I notice a few people complaining about the parking situation - yes, they do have a very small parking lot, however, the parking garage is literally right across the street. Plenty of parking there.

One downside to the hotel was that the walls were very thin. We heard everyone walk by in the hallway, even if they weren't talking.

BTW - we booked this hotel through Priceline and got it for $54 a night. Great deal!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheRana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, General Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, September 6, 2013
Dear TheRana,
We are please to read your 4-star review of our hotel for your recent stay. I am happy you had a great stay. I apologize for the inconvenience of the noise. Thank you for your valuable feedback. We look forward to your return visit.
Sincerely,
Hotel Managment
Holiday Inn - Rock Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 16, 2013

If your travel plans are focused solely on the City of Rock Island (and specifically the downtown) this property will adequately meet your needs...... However ..... if you are visiting the Quad Cities as a whole, their are a better options.

The location is downtown, RI is not a "garden spot", as other reviewers point out, except for a limited number of spaces, the primary parking is a public garage across the street. (Shared with the Police Dept).

Interior is what one would expect, without any special amenities or special features. Rooms are "standard" fare, but kept clean. Check-in/out was quick and efficient. Restaurant option is an on-site Bennigans, which closes at 10pm weekdays/11pm weekends. (You would not be enticed to wander the neighborhood).

Best to say this is average, meets expectations for what/where it is.

Room Tip: 8th floor is "executive" level with elevator lock-out feature.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RDGUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, July 3, 2013
Dear RDGUSA,

Thank you very much for taking the time to share your comments online. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, room accommodations, and facilities of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again many thanks for your feedback and we look forward to welcoming you back in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
117 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 12, 2013

The people at the front desk responded to questions and requests promptly and courteously. The location is convenient to downtown Rock Island, Centennial Bridge to Davenport, and Augustana College. But the parking lot is much too small for the number of hotel rooms; many people had to park at a public garage down the street. The rooms and corridors are inadequately sound-proofed. The information folder in the room did not give the location and hours (or even acknowledge the existence!) of the pool and fitness center. No telephone book in the room, either. The bathroom floor was dirty, housekeeping did not regularly empty the wastebaskets, and the Wifi service was very, very slow. Would I stay there again? Probably, but I'd do so because of the location, not the amenities.

Room Tip: Arrive early to get a space in the hotel parking lot. Check cleanliness and room furniture before y...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prestinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, June 27, 2013
Dear Prestinna,

Thank you for sharing your experience with us. I appreciate how you pointed out the convenience of our location and I am happy that you were satisfied with the service provided by our front desk.

I am sorry to hear that our amenities didn't meet your expectations. I would also like to take this opportunity to apologize for any inconvenience and discomfort our level of cleanliness has caused you.

Thank you for your comments. We value you as a guest and we hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 28, 2013

We stayed here last year when they were in the middle of a renovation. This year it was mostly done, completely updating the hallways and rooms. The rooms are now very fresh and beautiful, with new wallpaper, carpet, paint, lighting, art and televisions. The bathroom was very clean and spacious, with nice towels and amenities. The bed is comfortable, and the bedding is very nice with sheets that stay on the bed. The service was efficient and professional. What more could you ask for?

The five stars doesn't mean it's the Ritz, just that it is at the top of its game for a better, medium priced hotel. We will definitely stay here again next year.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TeamBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, General Manager at Holiday Inn Rock Island - Quad Cities, responded to this review, September 6, 2013
Dear Team BE,
We are thrilled to receive your 5-star review of our hotel for your recent stay. We are happy to read of your positive comments on our recently renovated hotel and the efficient and professional service you received. Our owners are working to upgrade our facilities to better meet our guests needs. Thank you again for your valualble feedback. We look forward to seeing you again soon.
Sincerely,
Hotel Management
Holiday Inn - Rock Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rock Island - Quad Cities

Property: Holiday Inn Rock Island - Quad Cities
Address: 226 17th St, Suite 100, Rock Island, IL 61201-8753 (Formerly Four Points by Sheraton Rock Island)
Phone Number:
Location: United States > Illinois > Rock Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Rock Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Rock Island - Quad Cities 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel & Conference Center - Rock Island centrally located in The Rock Island Arts & Entertainment District off I-280 / IL Highway 92 and moments away from the Quad City International Airport in Moline. We are conveniently located near the Rock Island Arsenal, Modern Woodmen, Deere & Company, Bituminous Insurance Co., Royal Neighbors, MidAmerican Energy, Trinity Medical Center, Augustana College, Kone, Circa 21 Dinner Playhouse and Quad City Botanical Center. Just the Place for You. Superior amenities and outstanding service await you at the Holiday Inn – Rock Island. We realize that not all travelers are alike, so our 175 guest rooms, suites and meeting space are designed to meet the needs of business and leisure travelers.*Spacious & comfortable workspace*Full-service meeting and banquet space*Complimentary high-speed wireless internet access in all guest & meeting rooms*Earn Priority Club points every time you stay*Full-service Bennigan’s Irish American Grill on-site*Kids Eat & Stay Free*24-hour Business center. The Holiday Inn – Rock Island features over 9,000 square feet of flexible meeting and banquet space. Whether planning a corporate event, an intimate cocktail party or a celebratory banquet, you will have our undivided attention. Stay you. ... more   less 
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Also Known As:
Holiday Inn Rock Island Hotel Rock Island
Rock Island Holiday Inn

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