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“my stay was very good. the room was clean, the bed was...” 4 of 5 stars
Review of Super 8 Pontoon Beach IL/St. Louis MO Area

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Super 8 Pontoon Beach IL/St. Louis MO Area
Ranked #7 of 7 Hotels in Pontoon Beach
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149 reviews from our community

Traveler rating
    27
    40
    33
    33
    16
See reviews for
53
30
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35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Tokyo, Japan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 16, 2013 via mobile

The front desk staff let us check in late and they were courteous. I didn't hear any loud noises. They had cable, fridge/microwave combo and free wifi. However, the room was not cleaned and is in serious disrepair. This is a pet friendly hotel and smelled like it. It is a shame because we traveled with our pet, and having an unkempt hotel room makes it harder for more hotels to allow pets. There was a set of dirty underwear left in the bathroom cabinet. The tub and sink were clogged. There were holes in the "drapes", lamp shade and bedspread. There were suspect white stains covering the carpet. Liquid residue and dirt left on the counter, refrigerater, sink and door handles. The toilet had a ring of mold under the lip. The bathroom floor and mirror had been wiped up with toilet paper. The evidence was left behind. If it was not 2 am and this was not the only pet friendly hotel here, we would not have checked in. The prices are low, and I knew not to expect The Ritz. But that is no excuse for the room to be unclean. The sad part is most of these issues could have been fixed by a simple cleaning solution and a cleaning cloth. I have included photos. Very disappointed.

  • Stayed July 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pontoonsuper8, Manager at Super 8 Pontoon Beach IL/St. Louis MO Area, responded to this review, July 22, 2013
First of all thank you for bringing this to our attenstion, we will be looking in to the issue and make it right. I apolgize for your below par experience at our hotel. Thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Pontoon Beach IL/St. Louis MO Area

Property: Super 8 Pontoon Beach IL/St. Louis MO Area
Address: 4141 Timberlake Dr, Rt. 111 & I-270, Exit 6A, Pontoon Beach, IL 62040-6741
Phone Number:
Location: United States > Illinois > Pontoon Beach
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Pontoon Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Pontoon Beach IL/St. Louis MO Area 2*
Number of rooms: 58
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Also Known As:
Super 8 Pontoon Beach
Super Eight Pontoon Beach
Pontoon Beach Super 8
Pontoon Beach Super Eight

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