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“nice hotel. bad breakfast”

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Super 8 Pontoon Beach IL/St. Louis MO Area
Ranked #7 of 7 Hotels in Pontoon Beach
Reviewed July 23, 2013

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Super 8
Thank Jeremy D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
pontoonsuper8, Manager at Super 8 Pontoon Beach IL/St. Louis MO Area, responded to this reviewResponded July 26, 2013

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Reviews (192)
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148 - 154 of 192 reviews

Reviewed July 18, 2013

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Kimberly H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
pontoonsuper8, Manager at Super 8 Pontoon Beach IL/St. Louis MO Area, responded to this reviewResponded July 22, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 16, 2013 via mobile

The front desk staff let us check in late and they were courteous. I didn't hear any loud noises. They had cable, fridge/microwave combo and free wifi. However, the room was not cleaned and is in serious disrepair. This is a pet friendly hotel and smelled like it. It is a shame because we traveled with our pet, and having an unkempt hotel room makes it harder for more hotels to allow pets. There was a set of dirty underwear left in the bathroom cabinet. The tub and sink were clogged. There were holes in the "drapes", lamp shade and bedspread. There were suspect white stains covering the carpet. Liquid residue and dirt left on the counter, refrigerater, sink and door handles. The toilet had a ring of mold under the lip. The bathroom floor and mirror had been wiped up with toilet paper. The evidence was left behind. If it was not 2 am and this was not the only pet friendly hotel here, we would not have checked in. The prices are low, and I knew not to expect The Ritz. But that is no excuse for the room to be unclean. The sad part is most of these issues could have been fixed by a simple cleaning solution and a cleaning cloth. I have included photos. Very disappointed.

  • Stayed: July 2013
    • Value
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1  Thank Me_too13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pontoonsuper8, Manager at Super 8 Pontoon Beach IL/St. Louis MO Area, responded to this reviewResponded July 22, 2013

First of all thank you for bringing this to our attenstion, we will be looking in to the issue and make it right. I apolgize for your below par experience at our hotel. Thank you for your time.

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Reviewed July 9, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Gregory L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
pontoonsuper8, Manager at Super 8 Pontoon Beach IL/St. Louis MO Area, responded to this reviewResponded July 15, 2013

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Reviewed July 9, 2013

Carpeting in rooms were terrible, desk service bad, and keys did not work 3/4 of the time! Maid kept turning off air. No outlets to charge phones available without unplugging something.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pontoonsuper8, Manager at Super 8 Pontoon Beach IL/St. Louis MO Area, responded to this reviewResponded July 15, 2013

Thank you for your response. We are in line to change our carpet in the rooms. We are doing renovation to the hotel and by end of the year it will be done with new carpet more outlets to make our guest experience better.

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Reviewed July 8, 2013

This trip was exciting for our family and the stay at your place was great. We stayed at an Econolodge in Osage Beach, Missouri that was totally not what you would expect. Your doing a great job. Keep up the good work we will be back.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Tammy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pontoonsuper8, Manager at Super 8 Pontoon Beach IL/St. Louis MO Area, responded to this reviewResponded July 15, 2013

Thank you for your response and glad to hear that you enjoyed your stay at Super 8 in Pontoon Beach, IL.

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Reviewed June 25, 2013

We were in town to attend a baseball game & to visit with our children. The staff gave us a big room so that our grandchildren could "sleep over" if they wanted to. The only negative about the stay was that breakfast was a little sparse. there was a ball team there the same weekend and after the boys got through with breakfast there wasn't much left. Otherwise it was a great weekend.

Will stay here again.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Super 8
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pontoonsuper8, Manager at Super 8 Pontoon Beach IL/St. Louis MO Area, responded to this reviewResponded July 15, 2013

Thank you for taking a time to share your great experience at Super 8 In Pontoon Beach, IL.

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Additional Information about Super 8 Pontoon Beach IL/St. Louis MO Area

Address: 4141 Timberlake Dr, Rt. 111 & I-270, Exit 6A, Pontoon Beach, IL 62040-6741
Phone Number:
Location: United States > Illinois > Pontoon Beach
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Pontoon Beach
Price Range: $59 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Pontoon Beach IL/St. Louis MO Area 2*
Number of rooms: 58
Reservation Options:
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Also Known As:
Super 8 Pontoon Beach
Super Eight Pontoon Beach
Pontoon Beach Super 8
Pontoon Beach Super Eight

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