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“Nice Hotel”

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La Quinta Inn & Suites Pontoon Beach
Ranked #4 of 7 Hotels in Pontoon Beach
Palos Heights, Illinois
Level Contributor
164 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Nice Hotel”
Reviewed March 28, 2013

Slightly above average. no complaints but also nothing outstanding. The room, service and breakfast were all typical and I didn't find anything exceptional. I did have to request a different room as they gave me a room directly next to the elevator. They moved me without a problem and I should have requested a quiet room at the desk.
I will stay again when in St. Louis Mo. area on business.

Room Tip: Ask for 3rd floor away from the elevator
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ghost44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review, May 10, 2013
We thrive on our customer's feedback and love to hear about your stay. Sorry you were placed near the elevator and understand that it can be bothersome. I am glad that the desk agent was able to get you a more comfortable room away from the elevator. We hope to see you on your next trip to the St. Louis.
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104 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Burlington, Iowa
Level Contributor
534 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed March 21, 2013

Close to fast food and interstate. Fairly new looking, room was clean and beds comfortable. Heater and flatscreen looked nearly new. Large breakfast with plenty of tables. Good location for sightseeing on east side of Mississippi River.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mark m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review, March 27, 2013
It is great to see you enjoyed your stay with us. We are always pleased to see we created a great stay memory with you. Hope to see you again in the future.
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Atlanta, Georgia
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 14, 2013

This was possibly the worst Holiday Inn Express we have stayed at.
There was a musty smell in the room when we arrived, that may have been due to the fact that the heating was turned way down, it was cold.
We turned the heating up and went to the only place close, a Denny's as it was below freezing we didnt want to go exploring too far.
On returning to the room it was still musty but we were tired and just wanted to go to sleep, in the morning I noticed that in one corner of the room was a large mold stain on the wall in the corner of the room and it extended onto the carpet too.
All we wanted was to get some breakfast and back on the road to Iowa.
Glad we paid with rewards points otherwise we would have asked for our money back.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UK_Expat53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review, March 27, 2013
I am terrible sorry that you had this experience with our hotel. Since your stay we have removed all the wall vinyl from our guest rooms and applied a new texture and moisture barrier paint. We believe it has really enhanced the feel and look of our hotel. We would encourage you to come back and try us again and we would be delighted to show you we are better then this last stay.
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Travelers are raving about these Pontoon Beach hotels

Lees Summit, Missouri, United States
Level Contributor
113 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 23, 2013 via mobile

Location gets u away from busy downtown St. Louis but still a short drive from attractions few close restaurants and nice hot breakfast in hotel kid suites are nice with bunk bed in deprecate rooms and location is very quiet for closeness to interstate

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leslie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review, March 27, 2013
As we like to say around here, "Pontoon Beach may seem to be in the middle of nowhere, but we are right next to everything!" You get the peacefulness of small town comfort, with the ease and access to practically anything and everything.
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Palatine
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 2, 2013

Stayed one night here, checking in around 9pm and just needed a clean place to stay and a quick dip in the pool to relax after a long day. Wouldnt stay again, it was kind of a weird place. The pros were the location, convenient to the highway and right next to the police department so felt safe. There is a Denny's restaurant adjacent and gas station, mcdonalds all quite close, front desk clerk at check in was very friendly. There were only about 4 cars in the parking lot, so it was kinda creepy for it to be so deserted. The rate was fair and the sleeping area of the room was clean. The pillows were about 2 inches thick and the sheets werent very soft but not the worst mattress Ive ever slept on. The breakfast selection was good and the attendant was friendly. The cons....the shower walls and the bathroom floor were filthy, with mold and there was rust around the door frames. The vanity area was clean and nice. The pool area had Orkin roach sticky traps in full view, and they were full. Dont know how long they had been there. We didnt see any live roaches, but it gave us the heebie jeebies in general to where we slept with the lights on in the room just in case. With it being winter, Id hate to see what it is possibly like when its hot/humid outside. I have never, ever stayed anywhere that had roach traps on display so prominently and for that alone, this hotel gets 1 star -- completely unacceptable to not only have roaches but to be so nonchalant about letting your guests know you have them. There is an indoor pool, no spa (looks like it has been taken out). The walls/floors are very thin.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mari80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review, March 27, 2013
We love that the hotel was easily accessible for your needs. We strive to be excellent in everything we do here, we have addressed all of the concerns you have pointed out with a new update of the guest room and guest bathrooms. We have also spoke with our pest control company to find a better way to control any pests that might try to enter the hotel while maintaining any traps away from guest view.
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Jasper
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 23, 2012

Our family stayed here on a recent trip to St. Louis. We had read the reviews so were a little hesitant. But upon arrival were very pleased. PJ at the front desk was very nice and very helpful. The phillipino lady that worked in the breakfast area was terrific. She made sure everything was fully stocked and interacted with the guests well.We actually extended our stay a night because we were not ready to leave.I would definitely stay here again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Alicia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review, May 10, 2013
It is great to see that Pj made your stay for you. We love to hear how our staff made your stay more enjoyable. We can not wait to see you guys here again.
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HUNTINGBURG
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 7, 2012

This hotel was great. I'm not sure why all the reviews say the rooms were dirty and run down. The room was very clean, very large, and updated. The breakfast is great, so much to choose from. I have no complaints other than there are no restaurants or anything to do near the hotel and the pillows are not that great. May want to bring your own! I would recommend this hotel to anyone who is looking for a nice place to stay. Best hotel and breakfast I have ever had!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kaelas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review, May 10, 2013
We are constantly working on improving the hotel. We know that to stay current for our guests we must be always be moving forward. We are pleased to see that our efforts are getting positive returns.
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Additional Information about La Quinta Inn & Suites Pontoon Beach

Property: La Quinta Inn & Suites Pontoon Beach
Address: 14 Regency Pkwy, Pontoon Beach, IL 62040-6742 (Formerly Holiday Inn Express Pontoon Beach)
Phone Number:
Location: United States > Illinois > Pontoon Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Pontoon Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — La Quinta Inn & Suites Pontoon Beach 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Pontoon Beach Hotel Pontoon Beach
Pontoon Beach Holiday Inn
Holiday Inn Pontoon Beach

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