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“Late late arrival”

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Best Western Plus Pontoon Beach
Ranked #1 of 7 Hotels in Pontoon Beach
Certificate of Excellence
Springfield, Missouri, United States
Level 1 Contributor
3 reviews
3 hotel reviews
“Late late arrival”
Reviewed October 20, 2013

Arrived at 3a. Was greeted by Tom. Very professional and respectful. He gladly accommodated my upgrade request and offered a late checkout! The hotel is in great condition, clean and comfy. I'll be staying here anytime I'm near St. Louis!
Thank you again Tom! Hotels need more associates like yourself!

Room Tip: Go for the king suite with the jacuzzi. More than relaxing!
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
    142
    46
    14
    6
    15
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Richmond, Virginia
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed August 4, 2013

Thank you for a great stay!! The group I was with, People International,Inc., stayed here for a week. The staff was great, especially the young lady who supplied the breakfast area. My room was clean everyday, everyone was so nice!! Beds were very comfortable; plenty of pillows. Thank you and your staff so much!!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dawncollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veneta, Oregon
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 18, 2013

I work for a trucking company near this hotel and from time to time I need a day off. I've stayed at all the hotels at this exit and Sleep Inn is by far the nicest place to stay. Its the newest of the group, always clean, smells nice, large breakfast/eating area and never had a problem with criminal activity, due to the police station right next door. There are two Denny's at this exit, along with McDonald's, Taco Bell, a gas station and a truck stop.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ORMooseTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicki R, General Manager at Best Western Plus Pontoon Beach, responded to this review, July 8, 2013
Thank you for your comment, we are looking forward to seeing you in the future. We appreciate you choosing Sleep Inn & Suites for your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
1 review
Reviewed November 10, 2012

After changing hotels 3 different times, we finally stumbled across the Sleep Inn. The front desk staff was very welcoming and accommodating for our late arrival. Got us into our room right away without any problems. When we got to the room it was very nice and clean. Breakfast was AMAZING and front desk girl was very friendly and polite when we checked out. Such a sweetheart. Will definitely stay again if we ever come back to the St. Louis area. We need more hotels like this!!!!

Room Tip: Don't even bother with the hotels in the area, Sleep Inn was by far the best. Awesome service an...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkhart, Illinois
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 22, 2012

Upon being in our room 7 minutes, we received a call from the front desk that we could not stay. Why? because they alleged when I had booked, I said for two adults. Not likely when I have a and 7yo. However, I asked if we could pay the difference. He said he would call the manager and let me know. She said no. We had to leave. Funny part is the website advertises as 4 max occupancy and we were not allowed that. they have also charged my credit card 102.50 which they said they would not and we now have a misc charge of 151.25 from the same hotel using a different title on my credit card statement. This hotel is shady; the employees are rude and the manager needs to find a job NOT in customer relations. You stay here, you are asking for it. Go across the street to the Hoilday Inn Express who were MORE than happy to take in my children and I and give us a room for LESS than this dump.

Room Tip: Do not book here; your room may NOT be guaranteed even though I booked OVER a month ago.
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  • Stayed October 2012, traveled with family
    • Value
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Helpful?
3 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 16, 2012 via mobile

The hotel wasn't that bad, but the staff was horrible! The GM came out in lingerie and was very rude and snippy. Our reservation wasn't found, the breakfast food was cold, and we found a lot of pubic hair and some bodily fluids in our room's bathroom >_<

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vb201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois City, Illinois
Level 5 Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 1, 2012

Horrible stay.
Contracted a group rate with our large group --got the "bait and switch" once arriving.
They finally agreed upon 10 dollars more than quoted.
Manager nowhere to be found.
Male receptionist making personal phone calls with customers there--making us wait to check in.
Room shared a wall with the Elevator! yep... no sleep all night
Air conditioner would not stay on ..kept cycling with a loud start up each time it got very hot.
Yep... woke up every time it cycled.
Funky smell in hallway... mold???
Spend the extra money and go to a nicer hotel in St. Louis.
Internet connection poor/nonexistent on 3rd floor.

Room Tip: do not get 3rd floor if you want internet do not get room anywhere near elevator do NOT choose thi...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sleepy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Pontoon Beach

Property: Best Western Plus Pontoon Beach
Address: 4 Regency Pkwy, Pontoon Beach, IL 62040-6742 (Formerly Sleep Inn & Suites Pontoon Beach)
Phone Number:
Location: United States > Illinois > Pontoon Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Pontoon Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Plus Pontoon Beach 3*
Number of rooms: 66
Official Description (provided by the hotel):
The BEST WESTERN PLUS Pontoon Beach is 10 minutes from downtown St Louis & the historical St. Louis Gateway Arch. It is also just five minutes from the Cahokia Mounds State Historic Site of the Cahokia Indian grounds. The Tri-City Speedway Racetrack is minutes from the hotel. There are malls & outlet malls just 15-25 minutes away. There is free parking & truck parking. ... more   less 
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