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“Nicely upgraded and staff was very helpful”
Review of Courtyard Peoria

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Courtyard Peoria
Ranked #14 of 23 Hotels in Peoria
Long Island, NY
Level 6 Contributor
383 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Nicely upgraded and staff was very helpful”
Reviewed November 7, 2013

One of the older properties from Courtyard that has been upgraded. The rooms have been nicely upgraded and are very clean. The staff was super friendly and helpful and were aiming to please.

Just a few notes:

1. The hotel is hard to find via GPS and they need to send an email to you before to find it. Weird thing. Easiest way there is to mall, drive around the mall road until you see signs to hotels.
Kind of tucked away, a little "creepy" is the only way to define it. On the plus side, you're literally right off mall parking lot and there are plenty of eating and shopping options.

2. Just as I was falling asleep, my fire alarm started beeping at 10:30 at night. Battery was dying. Had to call and wait for staff, and they were quick. They were very apologetic and promised me so extra points. Again, trying to be helpful

I don't know if I'd stay here again as if I have to meet up with clients or customers, giving directions to this place a bit difficult

Room Tip: Pay attention to the directions they send you via email before you arrive, if you've never been...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SalMTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • Italian first
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English first
Des Moines, Iowa, United States
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 31, 2013

Although our GPS took us around the hotel a couple times because of inaccurate address, we finally did find the hotel with a call to the hotel where the clerk was more than helpful and got us back on track and arrived with no problem! The hotel is very nice, clean and warm feeling. The staff were extra friendly and took the time to recommend a great steakhouse! We were even given a snack upon arrival, that was fun and surprising!! The room was perfect, the bed comfy and it was definitely fresh & clean. Loved the Paul Mitchell products as well, very pampering! Complimentary coffee in the morning was delicious! We will be sure to stay there again when passing through!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gail0116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, Kentucky, United States
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 3, 2013

I normally like Marriott Courtyard hotels but honestly this one just seemed to be missing something. The area is a bit run down but the lobby of the hotel is beautiful. The staff was pleasant & helpful BUT I just got a weird vibe. The hotel had obviously been redecorated, the hallways still looked old. The room was nice but small. The balcony was tiny & they had a bar on the sliding glass door that made we worry about my safety a bit. It was clean & will do but I hope to find something better when in the area again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Courtyard Peoria, responded to this review, October 7, 2013
Dear Beth C,
Thank you for your review of the Courtyard by Marriott Peoria and for your kind words about my staff. I can assure you that our hotel is safe and that our guests' security is a top priority for us. We hope you will choose to stay with us again the next time you are in the area.

Sincerely,
Sara H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waunakee, Wisconsin
Level 6 Contributor
134 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 30, 2013

I generally like Courtyard properties because they are dependable, clean and predictable. This location is a little odd to find but close to everything - restaurants, shopping and major roads. The staff was friendly and accommodating. I did not like the location of the first room and the front desk staff quickly made a change. We were in town for a funeral so other than sleeping, we spend no time at the hotel to do anything else such as swim or eat. I would definitely recommend this property.

Room Tip: ask for a room facing the parking lot - the rooms on the other side face the highway
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank copygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester MN
Level 4 Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 29, 2013 via mobile

When we arrived the clerks were very friendly and helpful. The hotel is very clean, fresh and up to date. The room was very nice and clean very easy to get comfortable. The breakfast at the bar was fresh and good. This is a definite if you need an affordable but immaculate place to stay.

Stayed September 2013
Helpful?
1 Thank TNTKREBSBACH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

My family had accomodations at the Baymont next door to the Courtyard and the motel was so bad we couldn't stay. We were able to walk right in to the Courtyard, get adjoining rooms for two nights. The staff was very friendly. The hotel has been updated in the past year and a half. The rooms were comforatable and clean. My only complaint would be that breakfast was not included in the price of the room. I would stay at this hotel again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 4, 2013

I stayed on a Friday and Saturday night. I value peace and quiet and it was quiet on Friday. Saturday was another story. We had come back to the room around 3:30 PM for a nap and we knew we were in trouble when we ran into a rowdy bridal party in the lobby carrying up cases of beer. The room next to us was some sort of pre-party room and they were very noisy and we could hear everything going on. We were not well-rested for our own event that night. We left and returned at midnight and thankfully everything was quiet- until 1:30 when the wedding guests returned. I chose Marriott over other chains in the area because I thought I would get what I paid for but apparently that does not include sound proofing.

When I checked out Sunday morning, there was a note at the desk saying the clerk was away "assisting another customer". Right outside the front doors, we could see the clerk smoking a cigarette! If they are going to be "away" from the desk, they should at least be in a place where I can't see them and smoking is not assisting someone!

Other issues encountered:
Room had no extra blankets on the bed or in the closet. We had to ask for one at the front desk.
Room was nice and appeared to recently been redone or cleaned because there was a strong smell of either carpet or carpet glue. The stairwell had the same smell.
One of the side doors was unable to be accessed due to construction.
Multiple parking spaces were blocked to cars due to storage pods being on them.
Would like to see a fan in the bathroom
Would like to have ability to recycle in room.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Courtyard Peoria, responded to this review, August 6, 2013
Dear A C,
Thank you for taking time to review the Courtyard Peoria. I am very sorry to hear that you had a negative experience. I will make sure to remind my front desk staff about our break policies. I am also sorry that noisy guests kept you from enjoying your stay. In the future we would be more than happy to take care of a noise issue if you let us know about it. I hope with our efforts to improve that you might stay with us again should you find yourself in the Peoria area.

Sincerely,
Sara H
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Peoria

Property: Courtyard Peoria
Address: 1928 W War Memorial Dr, Peoria, IL 61614-6726
Phone Number:
Location: United States > Illinois > Peoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Peoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Peoria 3*
Number of rooms: 78
Official Description (provided by the hotel):
Our hotel in Peoria, IL is located just minutes from Caterpillar Global Headquarters, Peoria Civic Center and Bradley University.The Courtyard Peoria is also within walking distance of the Northwoods Mall and Westlake Shopping Center. The hotel offers all the modern amenities guests need on the road, including free WiFi, 24-hour fitness facility, indoor heated pool and hot tub, and 24-hour business center. Eat, drink and connect at Courtyard's own Bistro with Starbucks Coffee and a full menu of healthy options. ... more   less 
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Also Known As:
Courtyard By Marriott Peoria Hotel Peoria
Peoria Courtyard
Peoria Marriott

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