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Candlewood Suites Peoria at Grand Prairie
Ranked #15 of 23 Hotels in Peoria
Iowa City, Iowa
Level 6 Contributor
488 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“Quiet!”
Reviewed March 2, 2014

Our room was on the back side of the hotel. The room itself was quiet but it was even quieter by not having cars parking outside our window. I know the hotel had to have been busy because of the deteriorating weather but we heard no one - no one in the hall, no one next door to us, no one above us. Customer service was above and beyond. Casey had a crazy night - including issues with our reservation but he was always, always friendly, helpful and professional. In the morning, the person shoveling the side walk was also shoveling out in front of the cars. BTW, if you're putting the address in your GPS, it's Landens Way not Landers like listed above.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bountiful-IA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spencer S, General Manager at Candlewood Suites Peoria at Grand Prairie, responded to this review, March 4, 2014
Thank you so much for the awesome review! I get so excited when I get to read about my team exceeding expectations! We look forward and hope to see you on a return visit to Peoria. Next time you're in town, please stop and say hello!
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58 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Bloomington, IL
Level 5 Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 24, 2014

I was a guest at this hotel last week, the Dir. of Sales, Tyrone was so pleasant to work with.
He even took the liberty and upgraded my standard room to a suite. The suite was incredible with a living room area, kitchen with breakfast bar and a separate bedroom---
I am very picky on hotels and found this one to be very clean as well.
Staff was pleasant and the sundry shop had a great variety of snacks too.
Location is perfect --close to interstate and lots of restaurant options and shopping.
Quiet hotel as well.
Would recommend highly.

Room Tip: Pay the extra and get the suites....perfect!
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MIrvinGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spencer S, General Manager at Candlewood Suites Peoria at Grand Prairie, responded to this review, February 28, 2014
Thank you for the great review and for staying with us here at the Candlewood Suites! Tyrone will be very excited to hear that he has received such a great review. We pride ourselves on the cleanliness and condition of the hotel, and I am so excited to hear that you noticed. The Candlewood Cupboard is also such a great amenity that we have to offer! We look forward to seeing you again!
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Peterborough, United Kingdom
Level 6 Contributor
130 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed February 3, 2014 via mobile

I get a great corporate rate here, yet despite the bargain prices the service is great as are the rooms.
Very comfy and quick wifi. Lack of breakfast may put some off, but there is a steak and shake just across the road. Highly recommend.

Stayed February 2014, traveled with friends
Helpful?
Thank dwebb66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spencer S, General Manager at Candlewood Suites Peoria at Grand Prairie, responded to this review, February 28, 2014
Thank you so much for the great review! It is awesome to have guests that look forward to returning to the hotel! You will be please to know that we are providing many more breakfast items to the Candlewood Cupboard! We look forward to seeing you again soon!
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Fort Myers, FL
Level 6 Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 17, 2013 via mobile

I recently stayed at this hotel due to an unexpected trip to attend a funeral. I can't express enough thankfulness to the staff in accommodating our early check in, assistance with printing directions and even providing us with a special rate. Everyone we had come in contact with was very friendly and always had a smile on their face willing to help us with whatever we needed. The room was clean and comfortable, what more could you ask for.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunnySideUp0506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spencer S, General Manager at Candlewood Suites Peoria at Grand Prairie, responded to this review, December 18, 2013
Thank you so much for the fantastic review. I am so sorry that you had to visit the Candlewood Suites under such unfortuanate circumstances, however, I am very please that we were able to make you comfortable and make your situation easier to handle. We do truly appreciate your review and your loyal dedication as a senior review on Trip Advisor! If you are ever in Peoria again, I hope that we will be seeing you here at the hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
1 review
Reviewed December 13, 2013

I am not sure how to even begin explaining my thoughts on this hotel! When arriving, I will say, I was a bit worried. There was not much color to the outside, or characteristic so I began preparing myself for the worst. To my surprise, the lobby was small, but very clean and nicely decorated! Melanie was working the front desk and was very pleasant, kind and helpful. She got us checked in, gave us our keys as well as a letter from the General Manager and we began looking for our room. Looking at the cleanliness of the hotel, I was not as worried about how my room would look anymore. I then got to my room and the first thing I noticed was that it smelled amazing and it looked to be very clean. I opened the letter from the GM and reading it I could tell he really cared about my comfort, this was the first time I heard the phrase "Exceeding Expectations" at the hotel.

Later that evening, I went to the desk and asked what some good places to eat were and the desk agent was able to give me many suggestions, you could tell he knew the area well. Returning to the hotel we went right to our room and went to sleep, it was quiet and had no issues sleeping. The next morning I had a card slid underneath my door, from Melanie. It was a nice, hand written, Thank you card ensuring that my expectations were exceeded, this was the second time I heard that phrase. We checked out later that morning and was please to see that the housekeeping staff were all very friendly, and acknowledged me in the hallways.

The same afternoon, after checkout. I received a email from the General Manager, thanking me for my stay and once again, for the third time, ensuring my expectations were exceeded! I have never stayed in a hotel that focused so much on exceeding someones expectations. I can't wait to return to the hotel and I am looking forward to seeing the staff again!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spencer S, General Manager at Candlewood Suites Peoria at Grand Prairie, responded to this review, December 18, 2013
Thank you so much for the fantastic review! Here at the Candlewood Suites we are striving for excellence and it is our goal to always exceed expectations! I am please to hear that Melanie was able to exceed your expectations. Our team always loves when their name is mentioned in such a fantastic review. We are looking forward to your return visit. Please be sure to come and say hello.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 6 Contributor
118 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 7, 2013

Overall, my experience was good. The front desk people were quick, attentive, polite and professional. The room was good - spacious, everything worked.

On the other hand, there was a crispy spot on the rug where I'd guess something hot had burned the rug. And when I pulled out the skillet to do some cooking, there was old food residue on it, including some pieces of onion that someone had sauteed. I would expect the utensils and cookware to be throughly inspected and cleaned between guests.

Overall, it's a good place to stay if you're staying for a while and don't need much in the way of amenities outside of your room.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candlewood_Suites53, Director of Sales at Candlewood Suites Peoria at Grand Prairie, responded to this review, October 10, 2013
Thank you so very much for the kind feedback and more importantly for taking the time to submit your experience to Tripadvisor.
We are so delighted you enjoyed your stay with us. Since your stay we've made some changes at Hotel and put things in place so this won't happen again.

The feedback rather negative or positive truly motivates our management and hourly team members.
Thank you again and we will look forward to your return in the near future.

Respectfully,
Tyrone Fletcher
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Havasu City, Arizona
Level 5 Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 27, 2013

We were in Peoria for business and to visit friends. We selected the Candlewood Suites at Grand Prairie due to proximity to our friends.

Unfortunately, it seems Candlewood Suites has really stretched to consider the rooms in this hotel as a SUITE. According to Webster, a SUITE is "a group of rooms in a hotel that is used by one person, couple, family, etc." What we found at Candlewood Suites Peoria at Grand Prairie was an L-shaped room with a bathroom and closet. There was a refrigerator, kitchen sink and small stove, but there was basically ONE room with a bathroom and closet !!

Worst of all, the bed was in the short leg of the "L" and was shoved into the corner - up against the wall so they could squeeze a recliner into that portion of the room. So with two people in the bed, one person had to crawl in & out of the bed. A really poor layout especially considering the room rate of more than $120 per night. As far as this being a 'budget' hotel, I do not consider a rate over $120 per night as 'budget.'

There was a small gym with bikes and treadmills and a weight machine. There was also a free laundry. However there was no swimming pool, no room service and no breakfast service. Free coffee was the best they could offer.

This is a bare basic hotel that charges high rates by calling their rooms 'suites'.

Room Tip: I would suggest looking for a different hotel. I have stayed at better hotels in Peoria for lower r...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Peoria at Grand Prairie, responded to this review, October 12, 2013
Dear Glen J,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the layout of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Peoria at Grand Prairie

Property: Candlewood Suites Peoria at Grand Prairie
Address: 5300 W Landens Way, Peoria, IL 61615-9205
Phone Number:
Location: United States > Illinois > Peoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#7 Family Hotel in Peoria
#12 Business Hotel in Peoria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Peoria at Grand Prairie 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to the Candlewood Suites Hotel near Downtown Peoria, Illinois Ideally situated near I-74 and Bradley University, our extended stay lodging in Peoria, IL is in close proximity to the Peoria International Airport (PIA), making travel easy and convenient. We are also located near many prominent businesses, so that you can easily travel to and from your meetings. Guests of our suites near downtown Peoria can appreciate our hotel's close proximity to several local attractions. The Peoria Civic Center and Peoria Riverfront offer daily entertainment for an evening show or a morning walk through the weekend market. For sports enthusiasts, Shea Stadium, home of the Bradley University Braves, is just minutes away. For business travelers, our hotel suites near downtown Peoria are close to the Peoria International Airport, and offer free high-speed Internet access and a 24-hour business center. Nearby businesses include Hanley Steel, Mericon Industries, Satisfusion and Coca Cola Bottling. The Kellogg Golf Course, less than three miles away, offers a great place to unwind. If you're looking for pet friendly hotels in Peoria, IL, we welcome both you and your pet to enjoy our choice amenities. With the Candlewood Cupboard convenience store, free guest laundry facilities, a 24-hour fitness center and a gazebo with a barbecue grill, our Candlewood Suites Peoria hotel at Grand Prairie offers the convenience and comfort you deserve. ... more   less 
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Candlewood Suites Peoria At Grand Prairie Hotel Peoria

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