During 4th of July weekend, my mother booked a room here for my wife, baby and me. She was of the understanding that she had paid for the room. Upon arrival, they knew nothing about her paying for it, so I paid for it. After getting some groceries at a nearby store, we thought we'd poke our heads in the pool area just to check it out before going up to our room. The front desk employee, an older woman with short, white hair, yelled at us for trying to taking food into the pool area. To us, it was obvious that we weren't going to bring two grocery bags next to the pool to eat, but rules are rules, I guess. We set down our groceries on a table, opened the door to the pool, looked inside and went up to the room. Later, in the early afternoon, my wife grabbed two napkins from their breakfast/dining area, and again, this woman yelled across the lobby at us. The other people in the area all turned and stared at us, like we had done something terribly wrong. This woman could have simply told us or explained to us the situation (or even waited to see if we actually did something truly wrong) before making my wife and I feel like we were teenagers trying to get away with something. This is completely unprofessional and not how to retain our business. The person at the front desk represents the hotel, and this person should be trained on how to interact with customers. Yelling across the lobby is definitely enough to make me stay away from this hotel.
- Official Description (provided by the hotel):
- From two queen bedrooms to Jacuzzi suites to three bedroom suites with a kitchen and a fireplace, AmericInn Peoria has just what a weary traveler needs. All rooms are newly renovated and guaranteed to be clean, clean clean! Our fitness room has recently expanded too. Relax in our spacious indoor pool and hot tub and enjoy a nice hot breakfast. At the AmericInn... "Guest Satisfaction is our Main Attraction" ... more less
- Reservation Options:
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- Also Known As:
- Americinn Lodge And Suites Peoria
- Americinn Lodge & Suites Peoria Hotel Peoria
- Americinn Hotel Peoria