We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
SpringHill Suites Peoria Westlake
Ranked #7 of 23 Hotels in Peoria
Certificate of Excellence
Chicago, Illinois
1 review
“Wonderful!”
5 of 5 bubbles Reviewed August 13, 2013

I had very low expectations of the hotel (what does one expect in Peoria?) but was very pleasantly surprised by our whole experience. The staff were above and beyond friendly. A few examples...the property engineer introduced himself and said to give him a call if we needed anything...the women serving breakfast found coloring sheets (even a fairy themed one for my daughter) and crayons for the kids each morning...the gal behind the front desk printed out a few suggestions of things to do around town. Plus the property itself is clean, comfortable and spacious enough for our family.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel_gal_509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, August 18, 2013
Thank you so much for taking the time to review our hotel in such a positive light! We strive to provide exceptional service each and every day. We truly delight in hearing that our guests enjoy the renovation updates we have made. It is loyal guests, such as yourself, that make our jobs such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We enjoyed having you and your family as our guests while you were in Peoria. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

231 reviews from our community

Traveler rating
    112
    67
    29
    14
    9
See reviews for
71
25
15
89
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed August 7, 2013

I stay in Marriotts through out the USA, and who would have thought the best of the best is in little Peoria Il? General manager Chris, front desk coordinator Felicia and kitchen supervisor Lavora make my stay at this Marriott extremely and positively enjoyable. The accommodations and the amenities are maintained to highest level. Hospitality is there modus operandi. I look forward to visiting this Marriott again, again and again.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vince Anthony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, August 10, 2013
We hope you enjoyed your time in Peoria. Thank you so much for taking time to review our hotel in such a positive light! We are so very pleased to hear that you had a positive experience while you were here with us. We strive to provide exceptional service each and every day. It is loyal guests, such as yourself, that make our jobs such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next experience with us even better! We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
118 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed August 4, 2013

Stayed for a national softball tournament held in nearby Pekin, IL. This hotel was recently updated and it showed.

Rooms were spacious - living area, with nice long sofa, "coffee table", desk, fridge, "wet bar", microwave. Flat screen TV positioned between the living and sleeping areas made it visible to both. Beds were very comfortable, with nice linens and great pillows. iHome on nightstand was a nice touch!

Shower toilet were in bathroom, sink/mirror on wall opposite beds. Made it easy for 2 to get ready at once. Bathroom was very clean, but tiny. Towels should have been upgraded with the rest of the hotel, as they were older, thinner and not very fluffy.

Hallways were very quiet, despite the hotel being fully booked (and several softball teams staying there, which can be noisy). Breakfast buffet provided options for everyone - yogurt, cereal, hard boiled eggs, fresh fruit, scrambled eggs with cheese, spinach and salsa for toppings, sausage links, bagels, English muffins, toast, muffins, make-your-own waffles and oatmeal with a variety of toppings. No one left hungry of wanting.

While I personally did not use the pool area, it looked clean and inviting. On-site laundry was helpful for all the dirty softball uniforms and socks!

The cleaning staff was terrific - they went above and beyond every day, straightening our room, making the beds, even lining up our shoes!

We checked out a night early, because our team was on the verge of being out of the tournament, and the staff was very kind about that, offering to let us make reservations for that night, just in case we started winning.

We would stay here again, and will tell friends traveling to the area to book here as well.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wintermom9597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, August 10, 2013
Thank you so much for taking time to review our hotel in such a positive light! We strive to provide exceptional service each and every day. We truly delight in hearing that our guests enjoy the renovation updates we have made. We enjoyed having you and your team as our guests. It is loyal guests, such as yourself, that make our jobs such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed July 28, 2013

Wasn't the worst place to stay, but not the best. I'm a platinum member with Marriott and they had a promo to get extra points by staying with Springhill so I chose this location for a business trip. Pro's: Room was nice, quiet and comfortable, free breakfast, nice pool area, and very friendly staff. Con's: housekeeping skipped my room one day and came around 3pm on two other days (not normally a big deal but I was in the room trying to conduct business calls), there was always a slight odor walking out the side doors of the hotel, the mini fridge didn't work in my room.

Overall, pretty standard springhill suites experience for me. I would recommend if you are traveling with a family, would not necessarily recommend for business travelers.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, August 10, 2013
We appreciate you taking the time to review our hotel. We take pride in our property and especially our outstanding customer service associates, with that said, we would like to apologize for any inconveniences you experienced during your most recent experience with us. We hope that if your travels should bring you back to the area, you will give us another try. It is loyal guests, such as yourself, that make our jobs such a pleasure! We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Leandro, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

We have been guests several times in the last 5 years. Always positive experience. New remodel in process, but completing 1 floor at a time so we didn't notice construction.
All Staff seem well trained and accommodating.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, July 13, 2013
We hope you enjoyed your time back to Peoria. Thank you so much for taking time to review our hotel in such a positive light! We are so very pleased to hear that you had a positive experience while you were here with us. We strive to provide exceptional service each and every day. It is loyal guests, such as yourself, that make our jobs such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next experience with us even better! We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Alamos, New Mexico
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed June 18, 2013

I have stayed here several times in the past and had good experiences. This time I was on a top floor facing west and the A/C could not keep up with the 100 degree temperatures. Very difficult to sleep in an overheated room. Otherwise it is a clean and quiet place in a good location. Stayed 2 days and the maid did not come to service the room until 4:30 p.m. - so I had to send her away.

Room Tip: Take an east facing room and not on the top floor.
See more room tips
  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertDrake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, June 26, 2013
We appreciate you taking the time to review our hotel. We take pride in our property and especially our outstanding customer service associates, with that said, we would like to apologize for any inconveniences you experienced during your most recent experience with us. We hope after our renovation is complete, and your travels bring you back to the area, you will give us another try. It is loyal guests, such as yourself, that make our jobs such a pleasure! We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed June 1, 2013

Not too badly priced but rooms need updating. Good location close to lots of restaurants and a mall. Looks like lobby has been recently renovated but rooms need to be done. My room is mostly clean but pull out mattress on sofa bed is disgusting stained really bad. Also our sink in kitchenette is not draining. They do serve a hot breakfast in the morning which is ok. Nothing great but for a free breakfast no complaints. Staff has been friendly whenever I have interacted with anyone. Nice clean workout facilities and also an indoor pool too. Not too bad overall.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Srothlis2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, June 8, 2013
We appreciate you taking the time to review our hotel. We are currently in the process of a complete renovation of our property. While the lobby, pool and hot tub, fitness room, and meeting room have already been completed, we are currently in the process of renovating the rooms. Though, we take pride in our property and especially our outstanding customer service associates, we hope after our renovation is complete, and your travels bring you back to the area, you will give us another try. It is loyal guests, such as yourself, that make our jobs such a pleasure! We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Peoria hotels
4.3 mi away
AmericInn Lodge & Suites Peoria
3.3 mi away
Country Inn & Suites Peoria North
3.8 mi away
Staybridge Suites Peoria Downtown
Show Prices
Show Prices
Show Prices
4.0 mi away
Mark Twain Hotel
Mark Twain Hotel
#4 of 23 in Peoria
4.0 of 5 bubbles 382 reviews
3.4 mi away
Wingate by Wyndham Peoria
0.7 mi away
Quality Inn & Suites Peoria
Show Prices
Show Prices
Show Prices

Been to SpringHill Suites Peoria Westlake? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SpringHill Suites Peoria Westlake

Property: SpringHill Suites Peoria Westlake
Address: 2701 W Lake Ave, Peoria, IL 61615-3713
Phone Number:
Location: United States > Illinois > Peoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Peoria
#6 Business Hotel in Peoria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Peoria Westlake 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
We are excited to welcome you to our newly renovated hotel! Located in the heart of the city and easy access from the Peoria Airport, Caterpillar, Inc., Peoria Civic Center and Bradley University, our stylish all-suite hotel makes every trip a memorable experience. Whether visiting for business or leisure, enhance your stay at our Peoria airport hotel with amenities like complimentary high-speed Internet to help you stay connected, a pantry with mini-fridge and microwave, new flat panel TV's and a comfortable pullout sofa bed - all in a smoke-free environment. After a revitalizing sleep in our signature bed, get energized in our fitness room or indoor pool and save time and money with a complimentary hot breakfast buffet.Our versatile function space is ideal for all types of meetings and group events. Experienced, on-site planners will assist in creating the perfect package for your group. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Orbitz, Hotwire, Hotels.com, Booking.com, Travelocity, Priceline and HotelQuickly so you can book your SpringHill Suites Peoria Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Peoria Hotel Peoria
Peoria Springhill Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing