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“Summer Camp 2013”

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SpringHill Suites Peoria Westlake
Ranked #7 of 23 Hotels in Peoria
Certificate of Excellence
Frisco
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Summer Camp 2013”
Reviewed May 29, 2013

This hotel is a great place to stay located about 20 minutes from Three Sister's Park. The people are really great and helpful. We stay at this hotel every year when going to the Summer Camp Music Festival. The place is very clean and going thru a complete refurishing of all their rooms. They also serve a nice breakfast with plenty of selections for all. Located right next to I-74, it is an easy place to get to and travel to surrounding sites and attractions.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, June 1, 2013
We hope you enjoyed your time in Peoria and at Summer Camp Music Festival. Thank you so much for taking time to review our hotel in such a positive light! We strive to provide exceptional service each and every day. It is loyal guests, such as yourself, that make our jobs such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next experience with us even better! We look forward to serving you again.
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235 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Peoria, Illinois
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 24, 2013

Our house is in the Peoria area and our neighborhood was flooded. SpringHill was recommended by one or the emplayees. Each and every day we have stayed here, the experience just gets better. To say they have gone above and beyond is an understatement. Each person that we have come in contact with, has gone above and beyond to make our stay a great one. Thanks to each of them.

Room Tip: Rooms are really quiet
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, April 28, 2013
Thank you so much for taking time to review our hotel in such a positive light! We strive to provide exceptional service each and every day. It is loyal guests, such as yourself, that make our jobs such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We hope that with all things considered, you have been able to experience a smooth transition back into your home after the flooding. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pewaukee, WI
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 9, 2013

This is a great property and reasonably priced. Breakfasts are plentiful, with egg and meat choices, coffee, milk and juice, as well as yogurt, cereals and pastries. By mistake, we wound up in one of the handicap-equipped rooms. It had a kind bed, lots of room, and very definitely good bath and shower facilities. Fully equipped kitchen living room area. These are not separated rooms. There is a half-wall between the dining/living/kitchen and the bed.

Conveniently located to shopping, and Interstate.

You could spend a lot more, but I do not know why you would.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllenatHome1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, April 28, 2013
Thank you so much for taking time to review our hotel! We strive to provide outstanding service each and every day. And it is loyal guests, such as yourself, that make our jobs such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joliet, Illinois
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 23, 2013

we planned this trip in January and arrived after a long drive to find that the pool and fitness center were both under renovation. The staff initially were very unsympathetic. saying we had gotten our rate because of the renovations. But they are still advertising that rate with no mention of renovation and listing pool and fitness centers as amenities. Later, they did call other nearby Marriott properties and found one for us. However, it did not have the complimentary breakfast or the suite we would have had and ended up costing more money to boot.

  • Stayed March 2013, traveled with family
    • Service
Helpful?
1 Thank Barbara O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, September 25, 2013
I am sorry our hotel was unable to meet your needs during your previous visit. This is disappointing as we strive to to exceed our guests expectations. I do appreciate you sharing your experience with us and agree that in the future we should ensure guests are aware if the pool and fitness areas are unavailable. I do hope you get to experience our hotel now that we have finished with our renovations. I think you will enjoy it very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 1, 2013

Not very impressed. The rooms could really use some TLC. We had a big crack across the room. This of course didn't effect us, however this looked terrible. There was a lot of noise past midnight and when I called the front desk there wasn't much they could do about it. Stayed 2 nights and I didn't even bother calling about the noise. The fire alarms went off at 5am, 5:15am & 5:30am (approximately). It was a false alarm however we were never told. We tried to call the front desk & no answer twice. With 2 young kids this was very traumatic. The pool was average. My 9 year old said the pull out sofa was comfy. Bathroom was small- the door barely cleared the toilet when closing the door. The heat kicked on every 30 minutes even after we shut it off. Was disappointed as we heard god things about this chain. Will probably try another hotel next time we are in town.

Room Tip: Ask that your room not be by the elevator. Very loud.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hockeytraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, January 6, 2013
We appreciate you taking the time to review our hotel. We are currently in the process of a complete renovation of our property. Though, we take pride in our property and especially our outstanding customer service associates, we hope after our renovation is complete, and your travels bring you back to the area, you will give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrington, Illinois
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 22, 2012 via mobile

I always stay here when I'm in Peoria on business. Rooms are clean, quite and hotel staff are the best. Hotel is close to a Panera Bread (for coffee) and Biaggi's (for a glass of wine). The manager was so helpful this summer with reservation for my co-workers.

Stayed December 2012, traveled on business
Helpful?
Thank Musky480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, December 23, 2012
Thank you for taking the time to review our property and for your positive feedback! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We look forward to serving you again.

Sincerely,
Amy Johnson
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 15, 2012

I have stayed at the Peoria Springhill Suites every week for the last couple of months. The staff are always very friendly and they cheerfully greet you as you walk past the front desk. The rooms are pretty basic but they are always neat and clean. There is a good Italian restaurant around the corner and a lot of other shopping and food choices close by too. I have other hotel choices closer to my work but I choose this hotel every time because of the friendly staff and clean rooms. I've had a great stay every time!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olive272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, December 23, 2012
Thank you so much for taking time to review our hotel! We strive to provide outstanding service each and every day. And it is loyal guests, such as yourself, that make our jobs a such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We look forward to serving you again.


Sincerely,
Amy Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Peoria Westlake

Property: SpringHill Suites Peoria Westlake
Address: 2701 W Lake Ave, Peoria, IL 61615-3713
Phone Number:
Location: United States > Illinois > Peoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Peoria
#6 Business Hotel in Peoria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Peoria Westlake 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
We are excited to welcome you to our newly renovated hotel! Located in the heart of the city and easy access from the Peoria Airport, Caterpillar, Inc., Peoria Civic Center and Bradley University, our stylish all-suite hotel makes every trip a memorable experience. Whether visiting for business or leisure, enhance your stay at our Peoria airport hotel with amenities like complimentary high-speed Internet to help you stay connected, a pantry with mini-fridge and microwave, new flat panel TV's and a comfortable pullout sofa bed - all in a smoke-free environment. After a revitalizing sleep in our signature bed, get energized in our fitness room or indoor pool and save time and money with a complimentary hot breakfast buffet.Our versatile function space is ideal for all types of meetings and group events. Experienced, on-site planners will assist in creating the perfect package for your group. ... more   less 
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Also Known As:
Springhill Suites Peoria Hotel Peoria
Peoria Springhill Suites

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