We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mossville, Hampton Inn bad review on a check in”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hampton Inn and Suites Peoria at Grand Prairie
Ranked #4 of 23 Hotels in Peoria
Certificate of Excellence
Reviewed September 7, 2013

The dark hair guy, the one checking me in, is very unfriendly, and act as if he didn't want me to stay there at all. He lied to say that the regular room do not have refrigerator and microwave ( other staff said, only rooms with queensize beds don't have it, for the same price). He seems very lazy and unprofessional

  • Stayed: September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Budijanto W T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGMPeoria, General Manager at Hampton Inn and Suites Peoria at Grand Prairie, responded to this reviewResponded October 23, 2013

First of all, thank you for your candid feedback of your stay with us. I thank you for selecting our hotel and truly apologize that we did not meet your expectations. I especially wanted to take this opportunity to apologize in regards to our staff not being more attentive regarding your concerns. I truly regret that our staff did not provide you with the level of customer service you deserve. Our main priority is for all our guests to have an exceptional stay and I sincerely apologize if we were not able to deliver this for you. Once again, I do apologize for any inconveniences you may have had and I hope the next time you return to the area you consider staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (330)
Traveler rating
Traveler type
Time of year
Language

260 - 266 of 330 reviews

Reviewed September 5, 2013

Great place to stay especially if you have pets. Hard to find a hotel that will accommodate our furry little friend! The location was by the mall which is another plus!! Restaurants were easy to get to as well.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGMPeoria, General Manager at Hampton Inn and Suites Peoria at Grand Prairie, responded to this reviewResponded October 31, 2013

Thank you for your great review! I am so happy that we were able to accomodate you and your furry little friend. We look forward to seeing you if you return to Peoria.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

My family stayed at this hotel for a family reunion. We booked a two queen room for three nights. The beds were comfortable and the house keeping staff was excellent. I don't have the room cleaned while we are there but we did request clean towels and coffee and the young woman cleaning our floor was more that happy to accommodate our request. The only issue with our room, was it was humid, but that could be because of the weather.
The breakfast was standard fare, we were not there in the evenings for the managers reception. My son used the shuttle service to go to the airport the final day we were there and that worked out nicely. This was a nice place to stay. I would recommend it to anyone.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tjlmrl_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGMPeoria, General Manager at Hampton Inn and Suites Peoria at Grand Prairie, responded to this reviewResponded October 31, 2013

Thank you so much for your great review of our property. We pride ourselves here on providing outstanding customer service, and I am so happy that we were able to do that for you. We hope that you will stay with us again if you return to Peoria.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Stayed on Sunday Sept 1 to visit family. We arrived early, and was pleasantly surprised that our room was ready. The room was nicely decorated. We had a refrigerator and microwave with a sink. The kingsize bed was very comfortable. The staff were extremely helpful and very friendly. I HIGHLY recommend this hotel for any occasion. Can't wait to return.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank susie6505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGMPeoria, General Manager at Hampton Inn and Suites Peoria at Grand Prairie, responded to this reviewResponded October 31, 2013

Thank you so much for your outstanding review. I am very happy that we were able to provide you with such an outstanding stay. We look forward to your return to Peoria.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

This is a clean modern hotel. It is close to shopping and restaurants. The staff was friendly. It was convenient to down town Peoria without being downtown. Pleasant experience. Have stayed their twice. Ask about the Bradley University Discount is you at visiting the campus.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Sara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

Other than wall insulation being subpar and loud air conditioning, this hotel is in a great location and was clean and nicely decorated with fresh flowers in the lobby. Pool was clean and nice temperature. Good breakfast which adds to the value of the room. Staff very friendly and helpful!

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jeanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013 via mobile

I have stayed in several Hampton Inns and this is the nicest yet. Big rooms and hallways, large lounge area and terrific pool. Plus you are near a mall with numerous food options.
This hotel could replace many major chains hotels in dowtown cities.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LabeYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Peoria hotels
0.7 mi away
Country Inn & Suites Peoria North
0.1 mi away
Wingate by Wyndham Peoria
7.2 mi away
Staybridge Suites Peoria Downtown
Show Prices
Show Prices
Show Prices
3.2 mi away
AmericInn Lodge & Suites Peoria
3.5 mi away
SpringHill Suites Peoria Westlake
0.6 mi away
Holiday Inn & Suites Peoria at Grand Prairie
Show Prices
Show Prices
Show Prices

Been to Hampton Inn and Suites Peoria at Grand Prairie? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn and Suites Peoria at Grand Prairie

Address: 7806 State Route 91, Peoria, IL 61615-9810
Phone Number:
Location: United States > Illinois > Peoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Peoria
#4 Business Hotel in Peoria
Price Range: $125 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn and Suites Peoria at Grand Prairie 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Hampton Inn Peoria hotel at Grand Prairie, IL, is located next to the Shoppes at Grand Prairie, our infamous outdoor mall home to many shops and dining options. Hotel guests can take advantage of the many value added amenities offered by Hampton Inn. Start your day with our free hot breakfast buffet daily, and enjoy free WiFi in every room and throughout the hotel. Relax and unwind in our clean and fresh Hampton beds, or stay productive with our handy lap desk. Keep your fitness routine in our fitness center, or take a leisure dip in our pool. We look forward to having you! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hotels.com, Travelocity, Expedia, Cancelon, Orbitz, Hotwire, HotelQuickly, Cheap Tickets, getaroom.com and TripOnline SA so you can book your Hampton Inn and Suites Peoria at Grand Prairie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Peoria At Grand Prairie Hotel Peoria

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing