This hotel has everything going for it. Situated in the quiet section of Inhambane town, (Inhambane Province), it dreamily rests on the banks of the tidal estuary or the "Bay of Inhambane".
The position is prime. The hotel building is fresh and modern. Here sadly the platitudes must end. Over the last 2 years this hotel has steadily gone backwards. When I first visited Casa do Capitao the hotel was under management of the holding company team, the service, food and amenities were exceptional. However on the last few visits all this is in decline. The reception staff are inadequately skilled to handle guests arrivals and if there is the slightest variance from their daily routine, panic and trouble set in. Checking in is lengthy and bureaucratic at best.
The food in the restaurant has deteriorated to mundane buffet fare. The breakfasts have gotten steadily less glamorous, while the prices have not in any way come down in sympathy of the weak kitchen skills and mediocre service.
The room cleaning process is never efficient and on a few occasions I have returned to my room only to find it still unattended at 15H00! Watching the cleaning staff operate is its own entertainment as there seems to be little attention paid to routine.
The rooms in the beginning were always well cleaned and housekeeping items always in place but recently I found this to not be true anymore. There is no housekeeping oversight in my opinion.
There was a time that the small beach that reveals itself when the tide is out was raked and cleared of the litter the tidal effect brought in - that too is now a thing of the past and staring down from the room can sometimes be quite depressing as the litter and debris of the tide are left unattended.
Nevertheless its well-located and the pool area and surrounds are spectacular. When the tide is out the soft lapping of water is so peaceful you can almost forgive all the rest of the irritations.
Its close enough to Tofo if you are a scuba fanatic, but keen on a little more comfort than the diving mecca of Tofo and Tofinho can offer.
If the hotel owners and management can pay some more attention to the facility it’s a winner - for now be content to overpay for the service and meals and underpay for the view and tranquillity.
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- Also Known As:
- Casa Do Capitao Mozambique/Inhambane