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“Not so remodeled....disappointed”

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Holiday Inn Express Chicago Palatine
Ranked #1 of 3 Hotels in Palatine
Birmingham, AL
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not so remodeled....disappointed”
Reviewed February 29, 2012

I stayed at this hotel during July 2011-Agu 2011 for a week on business. The lobby and the staff are great, including the managers. The manager was excellent in trying to do whatever she could to accommodate. However you really can’t accommodate for the rooms being somewhat dated and small, they are really trying at this hotel, but it was not at the level I wanted. They did keep the rooms clean.The food was mostly warm up stuff. The manager reception was nice, but this hotel is lacking a lot of things, that a regular demanding traveler would expect. I visited that gym, and it is very large, however it is dated and sorted spooky as well. I was not feeling this place that much and would not go back to it. However it is not the worst place I have stayed at and the staff was very nice and really trying to make things right. If you are looking for a budget place to stay that is ok, then this would be for you. The free Breakfast and managers reception are the big plus!

  • Stayed August 2011, traveled on business
    • Value
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Helpful?
1 Thank blaze1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express Chicago Palatine, responded to this review, March 19, 2012
Dear blaze1974,

Thank you for your valuable feedback. We are glad our staff was attentive to your needs, and did what they could to best accommodate you. Please accept our apologies for any inconvenience experienced during your stay. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. Your feedback is valuable to us and helps us in our endeavor of constant improvement.

Sincerely,

Myrna M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
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English first
Cleveland Heights, Ohio
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 31, 2011

On our recent trip to Chicago I chose to stay at this hotel. It was a bit farther from downtown than I expected, but we learned to navigate using the public transportation. The hotel is in a very nice area in the northwest suburbs and we drove around to see the local sights. I would recommend this hotel to anyone.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southfield, Michigan
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 17, 2011

I travel and stay in hotels every week and the Holiday Inn Express in Palatine truly is a great hotel experience. Their staff is friendly, professional and provide great service. They really go out of their way to make your stay fantastic! The rooms are spacious, very clean, comfortable beds, quiet/sleep friendly hallways. The breakfast and manager's reception each day are very good. And the free access to World's Gym next door is awesome! The accomodating staff, flexibility and can & will do attitude expressed is very refreshing. I would highly recommend this hotel to any traveler to the Palatine area.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
Reviewed October 14, 2011

I stay in hotels every week and the Holiday Inn Express in Palatine beats them all with their friendly staff and great service. The rooms are comfortable, the breakfast and manager's reception are very good, we like the free gym access next door, and when we need to take a group to our office or a restaurant they are ready for us. Couldn't ask for more.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
2 reviews
Reviewed October 12, 2011

I would say that the service here is fantastic and the staff is more than gracious even when housing a large group of guests (which is frequent with my company!) They worked very hard to earn our business and are working even harder to keep it which is rare in this day and age. Thank You for everything!

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sshields97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oswego, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2011

I have a 51 mile commute each way to work and one of the options my husband and I have started doing is staying at the Holiday Inn Express in Palatine 2 days a week. There are several reasons we chose this particular hotel. It's very customer service oriented and the staff is always helpful and cheerful. By having our breakfast at the hotel (which is ready by 6:00 a.m.), we save money. We also save money by utilizing the full gym complete with swimming pool perfect for swimming laps. I highly recommend this hotel to others.

Room Tip: Some of the rooms have microwaves in them.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sweden
Level 5 Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 13, 2011

Spent a weekend here for pleasure and some work. Did not get to use the pool. Had odd hours hence wasnt sure if pool was open.
Internet connection was very good but the hotel otherwise was quite average. Ok but nothing special.
breakfast bar ok. Nice pancakes.

Room Tip: noice from elevator at night
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  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Sefranker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chicago Palatine

Property: Holiday Inn Express Chicago Palatine
Address: 1550 E Dundee Rd, Palatine, IL 60074-8311
Phone Number:
Location: United States > Illinois > Palatine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Palatine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Chicago Palatine 2.5*
Number of rooms: 183
Official Description (provided by the hotel):
You won't believe your eyes! The hotel has just completed a multi-million dollar renovation. Book your room now to see the new luxurious look of the Holiday Inn Express-Palatine/Arlington Heights. With completely renovated rooms and bathrooms, you'll be Staying Smart. The Holiday Inn Express is conveniently located one block west of Rt. 53, 15 miles from O'Hare Airport, and only 30 minutes from downtown Chicago. The hotel is also close to many local attractions and businesses such as Woodfield Mall, Long Grove Historic Shopping District, Medieval Times Dinner & Tournament, Motorola, Siemens, and Home Depot. Play Smart while Staying Smart with complimentary use of the adjacent World Gym Fitness Center. This 65,000 square foot fitness facility offers an indoor pool, sauna, basketball court, racquetball courts, 200 pieces of cardio and weight training equipment, aerobics studio and much more! Excellent customer service is why this hotel has consistently been rated as Chicagoland's #1 Holiday Inn Express. All rooms are now wired with complimentary high-speed access and new beds, with the meeting rooms, lobby and breakfast areas all offering complimentary high-speed wireless access! Lastly, don't forget we also feature a complimentary hot breakfast and free local shuttle service within 5 miles, subject to availability. ... more   less 
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Also Known As:
Holiday Inn Express Chicago Palatine Hotel Palatine
Holiday Inn Palatine
Palatine Holiday Inn
Holiday Inn Express Palatine

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