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“Kiki Carrington, the front desk girl, is very rude and should be fired immediately.”

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Motel 6 Chicago Northwest Palatine
Ranked #3 of 3 Hotels in Palatine
San Francisco, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Kiki Carrington, the front desk girl, is very rude and should be fired immediately.”
Reviewed September 28, 2011

I had a HORRIBLE experience here. Kiki Carrington is the most unprofessional, rude hotel customer service rep I have ever met in my life and I travel a lot.

I locked my key in my room and went to the front desk to get a new one. The night before when I registered I used my adopted American name but showed my driver's license and paid with a credit card that has my Korean name. When I tried to get a replacement key, since my American name was the registered room holder instead of my Korean name, Kiki was unwilling to give me a new key! I told her to double check the registration form I filled out (which has my American name) and cross reference that with the credit card I paid with the night before which was the same card I was showing her today. Needless to say I was getting annoyed and she was quite rude about the whole situation. I have never seen sooo much attitude from anyone except from Omerosa on The Apprentice.

I asked for her business card and told her I'm going to write a Yelp review about my experience. She got mad and told me I had to leave. She refunded the payment (thankfully) and was started walking me to my room. Apparently, she can't give me a duplicate key because the names don't match up but she can open the room for me so that I can take everything. Just a complete lack of common sense.

While walking to the room, my poodle shitzu puppy started jumping on her legs asking to be pet. She turned around and said that the dog has to be on a leash. I told her the leash is in the room to which she replied, "What if I kick the dog?" I'm not kidding, she really said that. I was floored and told her and I would sue her if she hurt my dog. (I would also sue the motel if their employee did that). She responded saying, "That's it! I'm calling the police." I was confused and calmly waited for the police to escort me to my room. So ridiculous. The police were very nice, helped me carry my bags and even recommended a local motel.

This whole situation was so ridiculous and over blown. Kiki Carrington should be fired immediately.

Stayed September 2011, traveled on business
Helpful?
2 Thank MLE5472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (4)
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English first
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 19, 2010

Bad hotel. Place was dirty and staff was rude. I would not stay there again. It is directly off rt 53 which was good.

  • Stayed August 2010, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank junkman2233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Tanya was cheerful when I came to the front desk to check in and the rooms were stylish and modern. The hotel was fairly quiet as well.

  • Stayed October 2009, traveled solo
    • Value
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Helpful?
Thank trifelin22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel 6 Chicago Northwest Palatine

Property: Motel 6 Chicago Northwest Palatine
Address: 1450 E Dundee Rd, Palatine, IL 60074-8317
Location: United States > Illinois > Palatine
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Palatine
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel 6 Chicago Northwest Palatine 2*
Number of rooms: 123
Official Description (provided by the hotel):
Motel 6 Chicago Northwest - Palatine is located near Town and Country Mall, West Meadows Ice Arena, Arlington Park, and Palwaukee Airport. All guest rooms have a modern look with Free Wi-Fi. Truck parking and coin laundry facility on-site. ... more   less 
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