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  • Free Parking
  • Breakfast included
Reviews (142)
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All reviewsfront deskstarved rockroom was cleanworking orderhotel chainswalk in showernext morningyogurtup to dateconvenient locationnice propertycomplimentary breakfasteasy accesswould stay againfairfieldproofingculvers
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16 - 21 of 142 reviews
Reviewed July 25, 2017 via mobile

The Fairfield brand is monotonously consistent, with clean, comfortable rooms seemingly in every town in America. This property is no different. It is fairly well located about a mile to downtown, has plenty of free parking, and provides a hearty breakfast - except for the same old fake scrambled eggs! We found the rooms to be quiet, the wifi excellent, and the shower outstanding. We will continue to utilize this chain on our road trips across America.

Stayed: July 2017, traveled as a couple
2  Thank pfefmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2017 via mobile

We stayed on a weekend where the hotek was booked solid. Graduations and 4 weddings. The staff was fantastic and handled our stay with ease. Our room was clean and our beds comfortable. For being so booked I was very impressed that the breakfast bar was well stocked the entire time. There was a great mix of hot and cold items as well as healthy and not so healthy options. Would stay again without hesitation.

Stayed: June 2017, traveled with family
Thank our3angels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arrate H, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock Area, responded to this reviewResponded June 19, 2017

Dear our3angels,

Thank you for taking the time to write a review about our property. We are delightful to hear that you enjoyed your stay with us!

Our team works really hard to make sure everyone gets the amazing stay they deserve. We are happy to know that we met your expectations during your recent stay.

Thank you again for staying with us and giving us the opportunity to serve you.
We will hope to see you soon next time your travels bring you back to Ottawa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2017

Very nice property conveniently located near interstate as we were heading back east. Streamlined, modern appearance in lobby and rooms. Although comfortable, sound-proofing could be better - a lot of noise came through walls, from floor above and from hallway when people passed by. Doors to rooms were very heavy, and made loud slamming noise when they closed.

Room Tip: One side faces parking lot, the other faces cornfield
  • Stayed: June 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Maura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arrate H, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock Area, responded to this reviewResponded June 17, 2017

Dear Maura K,

Thank you for taking the time to write a review about our property.

We are very sorry to hear that you were disturb by noise during your stay. We have shared your feedback with the appropriate team to look further on a fix.

Thank you so much for staying with us and hope you give us another change to improve your stay with us next time your travles bring you back to Ottawa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2017

Wish that I could have given a zero. I'm doing a slow burn here. Received a call three hours before check in that my reservation was cancelled at Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area, Il . Had made this reservation over four months ago and since then my credit card was updated. I told them that I could give them the new number but they said that the hotel was overbooked and no rooms available. My entire family had reservations here for a wedding. Worst customer service that I have ever encountered. I am never staying at a Marriott again.
To make matters worse, My son's reservation was also cancelled. Same day. He didn't find out until he arrived. There was no problem with his card, they said that they inadvertently overbooked by eight rooms and had the right to cancel whoever they wanted. The entire family is fuming. Marriott was the focus of our conversation with all the guests at the wedding. I will never forget this experience and vow to tell everyone that I know. This was the worst customer service that I have ever experienced. As a matter of fact, it is the only bad customer service in my life. Who do you think you are, United Airlines?

Room Tip: (I rated the rooms average but really didn't get to see them)
  • Stayed: June 2017, traveled with family
    • Value
    • Cleanliness
    • Service
3  Thank WallyGorczowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arrate H, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock Area, responded to this reviewResponded June 13, 2017

Dear LES,

Thank you for taking the time to complete a review about our property.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Ottawa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2017

Travelling from Ontario Canada to Omaha we made a half way stop at the Fairfield Inn in Ottawa. Very clean and quiet. Pleasant desk staff. Basic breakfast included. Five minute walk to Sunfields for a nice supper recommended. Very convenient to Interstate 80.

  • Stayed: May 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank TheKellysLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arrate H, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock Area, responded to this reviewResponded May 26, 2017

Dear TheKellysLondon,

Thank you for taking the time to write a review about our property. We are happy to hear that your stay was good and that you got the chance to dine in a local restaurant.
Thank you for staying with us!

We hope to see you next time your travel needs bring you back to Ottawa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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