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“Trucker's Delight”

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Quality Inn & Suites
Ranked #3 of 3 Hotels in Orland Park
San Diego, California
Level 6 Contributor
156 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Trucker's Delight”
Reviewed January 30, 2013

I would say this could be a nice place if they stepped up their maintenance and housekeeping and replaced the banged up dressers, chairs, and tables in the room. It is like someone really cared....10 years ago. Staff is nice, helpful and accommodating, they switched out the TV with broken buttons that didn't work. Oh yeah, the room card keys don't work well! The staff said to blow on them or rub them on something and they work better. What is up with that? They assured me they have someone on duty 24 hours per day in case it won't open again. It worked one out of every 5 times. The heater/air conditioner has no thermostat so it is always on and it was old and noisy. They didn't attend to my complaint about the smoke alarm beeping until I took it off the wall and left it at the front desk. It is like the place is in a quagmire with a staff whose hands are tied. Hot breakfast was...reconstituted tasty prepackaged frisbee looking egg type things, standard breakfast sausages, and on weekends a waffle maker. Of course there were juices and coffee, cereal, muffins and yogurt during the 7am to 10am feast. And the fitness room is there with ancient equipment that mostly kind of works. There are nicer properties nearby that charge about the same and give you an up to date experience.

Room Tip: Stay away from the pool side rooms. The heater outbuilding has an aluminum roof which beats in and o...
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  • Stayed January 2013, traveled with family
    • Value
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Helpful?
Thank Steven858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerie D, Director of Sales at Quality Inn & Suites, responded to this review, February 2, 2013
Thank you so much for making a review on trip advisor! We always appreciate all feedback that our guests give so that we are able to make appropriate management decisions, upgrades, and improvements. We sincerely apologize for the inconveniences that you encountered during your stay. As I looked back at your reservation, it looks as though your issue with our key card entry system was addressed when a member of our management staff assisted you in opening your door, and instructed you on how to properly use the key cards. It was noted you were using them too quickly. I assure you that our hotel is run properly and the staff is encouraged to inform management of any issues that arise. We warmly welcome our staff’s suggestions. We pride ourselves on being able to offer each of our guests a comfortable, home away from home experience. We also pride ourselves on offering the best rates and value per dollar to all travelers. All issues that were noted in your review will be brought to the attention of all department managers and addressed appropriately. We thank you again for making a review on trip advisor, and hope that we will be able to provide you a more comfortable stay when you visit the Orland Park area again.
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120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Munster, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 25, 2012

The location was great for us. We were very pleasantly surprised by the King/Whirlpool suite. We finally found a 2-person hot tub that truly was accommodating for 2. The room was clean and the staff was friendly. Now the bad...the lounge next door was so loud. Our windows rattled until 3:00 AM. I'm not a prude by any stretch, and i enjoy loud music but that was ridiculous! There were several loud fights outside our room and along with the loud music we got to enjoy people cursing and screaming at each other across the parking lot. Initially we were thinking this might be a great find for a quick get-away, but the idiocy until the wee hours might be a deal breaker if you are looking for some piece and quiet.

  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank gfdrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerie D, Director of Sales at Quality Inn & Suites, responded to this review, December 6, 2012
Thank you for making a review on Trip Advisor! We are happy to hear that the room and the staff were accommodating; we pride ourselves on guest service and the ability to connect with our guests. We apologize for the noise from our neighboring lounge. We understand that the noise does provide some disturbances to our guests and when it is brought to our attention we take care of it immediately. We have a front desk agent on staff 24 hours daily that would have been happy to make a call regarding the noise for you. We hope that we are able to accommodate you again in the future, and we will be addressing these issues with the lounge so that we are able to better serve our guests. Thank you again for reviewing us on trip advisor!
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Luxemburg, Wisconsin
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 24, 2012

An excellent hotel for traveling athletic teams. Had my C-c teams stay there; and the rooms were great and the breakfast was good too. Their staff was very accomodating to our team needs. Have been staying there for the past six years; and they give excellent team rates.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank mike k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerie D, Director of Sales at Quality Inn & Suites, responded to this review, December 6, 2012
Thank you for making a review on Trip Advisor! We are so happy to hear that you and the team enjoyed your stay with us. We strive to be able to accommodate groups and individuals of all ages. We look forward to seeing you again. Thank you again for your review!
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Oswego, Illinois
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 24, 2012

We stayed recently for a wedding. The hotel was in good condition with a nice 1st floor that included a breakfast area, pool, and a direct connection to the banquet hall. The room was clean and spacious. The only complaints would be a slow check-in due to only one person working the counter and ridiculously slow and loud elevators. Overall, a good stay.

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank Bocce_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerie D, Director of Sales at Quality Inn & Suites, responded to this review, October 25, 2012
Thank you very much for making a review! We are so happy to hear you enjoyed your stay and the beautiful wedding! We greatly appreciate all feedback, and we pride ourselves on friendly service and convenience. We apologize for the inconvenience of having only one staff member on duty, and the loud noise from the elevators. We would like to assure you that both of these concerns will be addressed with the proper department managers. We hope that we will be able to accommodate you again and we thank you again for reviewing us on trip advisor!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Lawn, Illinois
Level 6 Contributor
153 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 23, 2012

We live less than 10 minutes from this hotel, and like taking staycations there if the workweek gets to be too much and we need a break. There are a variety of rooms, suites, whirlpool rooms, smoking/non-smoking; pretty much something for everyone. Zante's Lounge is located right in their parking lot which is great. After a few martinis, we appreciate the short walk to our room. I would NOT suggest taking advantage of any of the Georgio's Banquet deals that they have in conjunction with this hotel (they're connected - the hotel and the banquet facility.) Georgios is outdated, and their events are less than stellar. NYE especially - if you want to spend New Year's with a bunch of 50/60 somethings, Georgios is for you. That being said, we stay at the Comfort Inn from time to time and do like it there.

Room Tip: Don't bother with the free breakfast - its horrible.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TwinBritts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerie D, Director of Sales at Quality Inn & Suites, responded to this review, December 6, 2012
Thank you so much for making a review on trip advisor! We are very happy to hear that the location is convenient for you, and that you enjoyed both the convenience of the lounge next door, and your room! We always appreciate feedback from guests that live both near and far, and those attending the adjoining banquet hall, Georgio's Banquets. Our traditional and classic style banquet hall has been both accommodating and successful for a variety of events for several years. The hotel and banquet center both strive to accommodate people of all ages, and we pride ourselves on our ability to connect with the community through events like our New Year’s Eve party. Guests of all ages (21 and over) attend this event, and all age groups have enjoyed the event. We thank you again for making a review, and look forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joliet, Illinois, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2012

Stayed here for a wedding last weekend. The lobby and breakfast area make it look like a 4 star. The continental breakfast was excellent, and easily the best part of the stay from a hotel review standpoint. The hotel room we stayed in was an entirely different story. The blanket on the bed had hair woven in it, and there were stains on the bedspread. The toilet ran, off and on, all night. The sink was cracked and had rust stains. The air conditioner was inconsistent and didn't work well... Any one of these things would have been fine, but all of them says to me that they just don't care about the product they are selling. It felt like a smoke and mirrors game for the price we payed...

  • Stayed October 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Becky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerie D, Director of Sales at Quality Inn & Suites, responded to this review, October 25, 2012
Thank you so much for making a review on trip advisor! We are very happy to hear that the location is convenient for you, and that you enjoyed both the convenience of the lounge next door, and your room! We always appreciate feedback from guests that live both near and far, and those attending the adjoining banquet hall, Georgio's Banquets. Our traditional and classic style banquet hall has been both accommodating and successful for a variety of events for several years. The hotel and banquet center both strive to accommodate people of all ages, and we pride ourselves on our ability to connect with the community through events like our New Year’s Eve party. Guests of all ages (21 and over) attend this event, and all age groups have enjoyed the event. We thank you again for making a review, and look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Orland Park hotels

New Lenox, Illinois
1 review
Reviewed September 30, 2012

This hotel was a bit of a surprise joy! I am happy to RAVE about the great service and cozy enviroment. The wedding at Georgios was beautiful and the convenience can not be beat. Thank you Comfort Inn for the amazing stay!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerie D, Director of Sales at Quality Inn & Suites, responded to this review, October 2, 2012
Thank you very much for making a review! We greatly appreciate all feedback, and we pride ourselves on friendly service and convenience!! We are so happy to hear you enjoyed your stay and the beautiful wedding! We hope that we will be able to accommodate you again and thank you again for reviewing us on trip advisor!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 8800 W 159th St, Orland Park, IL 60462-5618 (Formerly Comfort Inn Orland Park)
Phone Number:
Location: United States > Illinois > Orland Park
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Orland Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 149
Official Description (provided by the hotel):
Features 149 standard sleeping rooms and 23 suites, including 12 extended stay suites. Our facility has 22,000 square feet of flexible banquet and meeting space. NEWLY RENNOVATED in January 2015! Located in the southwest suburbs of Chicago with a perfect blend of urban culture in a downtown atmosphere. Located 15 miles from Midway Airport, 30 miles from O'Hare Airport, and 2 miles from the metro train station. Accessible to I-80, I-55, I-57, Interstate 294, and I-355. Zante Lounge and Restaurant is located on the premises. Enjoy the indoor pool, fitness center, free WIFI and Live Video Gaming & Enterprise Rent-a-Car On Site. ... more   less 
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Also Known As:
Comfort Inn Orland Park Hotel Orland Park
Orland Park Comfort Inn

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