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“family meal”
Review of Royal Hotel

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Royal Hotel
Ranked #2 of 2 Hotels in Cumnock
hamilton scotland
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“family meal”
Reviewed May 3, 2014

First I would like to say we had a lovely family meal at this hotel, but the attitude of the manager was terrible. I had looked at their menu online and decided what I was having in advance, but when we recived the menu these things were not on the menu, I politely asked the manger if there was another menu and she told me no that this was the only menu, it clearly wasn't as other tables around us werevgiven the other menu. This is really bad service, I would't rush to eat here again not because of the food but because of the manager.

  • Stayed May 2014, traveled with family
    • Value
    • Service
Helpful?
1 Thank jimmychef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    52
    47
    11
    7
    7
See reviews for
43
43
8
12
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Lanark
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 12, 2014

Stayed here for a night, as we were attending a wedding in New Cumnock. Hotel was really great. Room (Rm 4 Exec ) was spot on - nicely decorated, spacious and very clean, with comfortable beds. Breakfast this morning was spot on. Staff were very pleasant and helpful.
Would definitely return here if we were ever in Cumnock again.

Room Tip: Room 4 was really nice.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappywandererLanark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayrshire, Scotland
Level 6 Contributor
133 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed March 4, 2014

Booked a table for a surprise birthday lunch for my Wife. Food was excellent, well presented, decent portions and good value. Surroundings are very clean and welcoming. Can't praise the staff enough - so friendly and helpful - from the initial booking to helping with the cake, flowers etc, nothing was too much trouble and we all had a wonderful time. Thank you so much.

  • Stayed March 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Humblepie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Owner at Royal Hotel, responded to this review, March 14, 2014
Dear Guest.

I am very happy to hear that your over all experience with us was a successful one. We take our customer service very seriously and I'm glad that your every need was taken care of.

We look forward to seeing you again in the near future.

P.S. A very happy birthday to your wife.

R. Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 4 Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 11, 2014

We were attending a function within the hotel and decided to stay overnight to avoid the drive home.we arrived early so we decided to have lunch before checking in.Lunch was lovely and staff very pleasant and attentive.
Our room was beautiful and very comfortable.
one tiny point: lighting is very subdued so makes completing make up and hair difficult.
a beautiful breakfast was served the following morning.
I really enjoyed my stay here and would definitely go back

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Owner at Royal Hotel, responded to this review, February 20, 2014
Dear Leanne

We are always happy to hear that our guests have a comfortable and pleasurable day. Even more so when they enjoy the food, so we are please that your stay was a successful and happy one.

We look forward to seeing you when you come back.

Warm Regards
R. Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayrshire
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 8, 2014 via mobile

Great place to go for a meal and would def recommend it.. Food is brilliant esp the chicken tempura.friendly staff, reasonable priced and restaurant, toilets etc always clean. Also good place to go for a drink aswell

Stayed December 2013, traveled as a couple
Helpful?
Thank ClairebearAyrshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Owner at Royal Hotel, responded to this review, February 20, 2014
Dear Claire.

We are very glad that you came along to our hotel for something to eat and enjoyed thoroughly. The chicken tempura happens to be a favourite among our staff and regulars.

We hope that we will see you again in the near future.

Warm Regards
R. Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lesmahagow
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2014

Had a fantastic stay at the royal hotel. The room was spacious and spotless. The meals were delicious and good value. Staff and locals were very friendly. One of the nicest hotels ive had booked in scotland. Would highly recommend the royal hotel. Thanks for the great service.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yardl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Owner at Royal Hotel, responded to this review, February 20, 2014
Dear Guest

We are all delighted that you enjoyed your stay in out quaint little hotel. It really is the heart of the community here and we see that you met the locals. Also very happy that you enjoyed the rooms and the food when you stayed.

We hope it isn't too long before we get to look after you again.

Warm Regards
R. Kyle
Proprietor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saltcoats
Level 5 Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 2, 2014

Had intended to go to the Lochside Hotel for lunch but found out through recommendation that the Royal Hotel has the same owner and was worth a visit. Food was very good (would have like a few more chips on the plate !) and clean plates all round was testimony to this. Service was also very friendly and the restaurant, toilets etc were all very clean. It may not have the nice views and countryside location of the Lochside Hotel but we would go back.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank lochwoodfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Manager at Royal Hotel, responded to this review, February 20, 2014
Dear Guest

Its always nice to hear that one of our hotels has been recommended from someone to another. We take pride in setting a high standard across all of our hotels to ensure a first class experience no matter where the visit. We are pleased that you enjoyed the food and hope that you come and visit us again soon.

Warm Regards
R. Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Hotel

Property: Royal Hotel
Address: 1 Glaisnock Street, Cumnock KA18 1BP, Scotland
Location: United Kingdom > Scotland > Ayrshire > East Ayrshire > Cumnock
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Cumnock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
The Royal Hotel was built in 1892 by Mr R J Barrowman, and has proven over the years to be a figurehead of Cumnock Town Centre. The hotel with it’s Victorian Façade has been extensively refurbished by the current owners, Mr & Mrs Kyle, with a few of the original features retained creating a more contemporary feel with a comfortable and relaxing atmosphere. All those who have frequented the Royal, past and present have welcomed the results. The refurbishment was culminated in 2006 with the completion of the Royal Sports Bar located on the ground floor, which has a spacious bar, area air conditioning and TVs, showing most major sporting events. ... more   less 
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