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“Perfect pitstop!”

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Dumfries Arms Hotel
Ranked #1 of 2 Hotels in Cumnock
Certificate of Excellence
Cumnock, United Kingdom
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Perfect pitstop!”
Reviewed April 23, 2014

Having walked miles with our dog on a hot afternoon last weekend we were delighted when the hotel staff bent over backwards to make us all feel welcome and served us drinks in the outside seating area by the front entrance. Never did a drink taste so good!
Our tired pooch was also served a bowl of ice cold water. Many thanks. We have had many lovely meals in the hotel but I think this will now become a regular watering hole!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DumfriesArms, General Manager at Dumfries Arms Hotel, responded to this review, August 18, 2014
Thank you for your kind words.

We are delighted we were able to accommodate both you and your dog.

We hope to see you again for many more drinks.

Kind Regards,
Evan Samson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Glasgow
Level 6 Contributor
112 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 21, 2014

Was here for a wedding. Had lunch and dinner here and the service was just Excellent. Nothing was any trouble to the staff and their patience was endless. The food was fresh, home made and just great.

The decor was fresh, modern and yet very comfortable. Car parking no problem either. The toilets were spotless and gleamed. Lights come on as you move. This is a really lovely hotel and lots of places for lovely photographs.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PaulineGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DumfriesArms, General Manager at Dumfries Arms Hotel, responded to this review, August 18, 2014
Thank you for taking the time to write a review on Tripadvisor.

Thank you for your kind words regarding our staff, our staff aim to give all customers an excellent dining experience.

We hope to see you again soon!!


Kind Regards,
Evan Samson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lanarkshire
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 20, 2014

Stayed for an overnight as were attending a wedding at the Lochside House Hotel. The Dumfries Arms exceeded all our expectations. The staff were attentive, even booked our taxi to our wedding venue. The meal we had in the restaurant was simply devine. Our room was absolutely gorgeous. There was a minibar in our room with complimentary sparkling and still water. On checking out we were advised we had been given a free upgrade which made it even better. Would definitely come back.

Room Tip: Ask for a delux!
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank hairymaclairy1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DumfriesArms, General Manager at Dumfries Arms Hotel, responded to this review, August 18, 2014
Thank you for taking the time to write a review.

We are delighted you enjoyed the whole experience during your stay.

We look forward to any future visits.

Kind Regards,
Evan Samson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumnock, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2014

Dumfries Arms Hotel is situated just out of the main thoroughfare of Cumnock in a beautiful building that has recently been refurbished. There is a car park for guests of the hotel and an array of shops in walking distance. There are beautiful old churches in Cumnock and a park with various playthings for children to play.
The bedrooms at The Dumfries Arms are both clean and
comfortable and the menu
varied with delicious, well made food.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DumfriesArms, General Manager at Dumfries Arms Hotel, responded to this review, August 18, 2014
Thank you for taking the time to review our hotel on Tripadvisor.

We are delighted you enjoyed your stay at the Dumfries Arms Hotel.

We hope to see you again soon!!


Kinds Regards,
Evan Samson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troon, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 12, 2014

We attended my nephews wedding and simply just WOW, as you walk into the beautiful entrance you a greeted with a stunning front of house, and spectacular staircase, the wedding from start to finish was flawless, the appitizers were delicious the wedding meal was amazing, the ceremony room that was transformed into a meal area then transformed again for night time was decorated beautifully with so many little extra small details that went above and beyond any expectations, the staff were an absolute delight and very helpful, professional and extremely pleasant, i didnt personally stay at the hotel but alot of family did and some even stayed for 2 night they were that impressed, there was not one single thing anyone could fault it was simply perfect and i would highly recommend for any occassion or stayover you wont be disappointed.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anniek35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DumfriesArms, General Manager at Dumfries Arms Hotel, responded to this review, April 16, 2014
Thank you for providing us with your feedback after attending a recent wedding.

We are delighted that you enjoyed your experience. We aim to give all our guests an enjoyable experience and we hope to give our Brides and Grooms a day to remember.

We thank you for comments regarding both food and staffing, as these are two key areas where we strive for excellence.

We look forward to any future visits.


Kind Regards,
Evan Samson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 12, 2014

Stayed at the Drumfries Arms Hotel, Cumnock on 29th March 2014 for one night. The hotel is lovely outside and in. The staff were excellent. Our room was very nice and spacious. There was an iron and ironing board in the wardrobe for your use. Tea and coffee also in your room. Breakfast was delicious as you had a lot to pick from. Would certainly use this hotel again.

Room Tip: Our room faced the main road but didn't hear any noise.
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorothy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DumfriesArms, General Manager at Dumfries Arms Hotel, responded to this review, April 16, 2014
Thank you for providing us with your feedback.

We are delighted you enjoyed your stay, especially your comments regarding bedroom equipment and staffing. We strive to ensure that we provide excellent customer care.

We look forward to any future visits.

Kind Regards,


Evan Samson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway Ireland
Level 5 Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 2, 2014

Lovely stay, rooms were spacious, spotless and so comfortable. Had a great nights sleep.
Breakfast was great, set us up for the day.
The staff were lovely and friendly.
The surrounding areas around the hotel are well maintained - lovely for a wedding!
Couldn't fault our stay

Room Tip: The adjoining room are great, and spacious
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Galwaygirl31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DumfriesArms, General Manager at Dumfries Arms Hotel, responded to this review, April 16, 2014
Thank you for taking the time to provide us with your feedback regarding your experience within the hotel.

We are very glad that we were able to cater for all your needs, as we aim to provide an all round excellent service.

We hope to see you again soon.

Kind Regards,


Evan Samson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dumfries Arms Hotel

Property: Dumfries Arms Hotel
Address: 54 Glaisnock Street, Cumnock KA18 1BY, Scotland
Location: United Kingdom > Scotland > Ayrshire > East Ayrshire > Cumnock
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cumnock
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dumfries Arms Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
Fully renovated in 2011 the Dumfries Arms is a contemporary, stylish boutique Hotel with 26 stunning guest rooms, stylish restaurant and function facilities that ensure its place as one of Ayrshire's largest and most stunning wedding and events venues. Rich in history, The Dumfries Arms Hotel has stood at the heart of the ancient burgh of Cumnock, Ayrshire since the early 18th century and even predates nearby Dumfries House, saved for the nation by HRH The Prince of Wales and now one of the nation's most stunning heritage attractions. Over its 300 year history the hotel's guests have included some colourful and well known characters including our national bard, Robert Burns and Sir Walter Scott, who made reference to his stay in Old Cumnock..."Where beds are as hard as a plank, sir". Much has changed since! However, as an important part of our heritage, due homage has been accorded with these historic words being embroidered on soft furnishings within our guest rooms. We should add that our beds are magnificently comfortable! We look forward to welcoming you to one of Scotland's newest, privately owned boutique hotels whether as a resident, diner, or to view our stunning function facilities if you are planning a very special event. A warm welcome is guaranteed. ... more   less 
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