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“Juggling too much?”

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Dumfries Arms Hotel
Ranked #1 of 2 Hotels in Cumnock
Certificate of Excellence
Dundee, United Kingdom
Level 5 Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Juggling too much?”
Reviewed December 6, 2013

We planned an overnight at The Dumfries Arms to visit some relatives nearby. The hotel has been upgraded to a very good standard and the staff are attentive and welcoming. There are a few missing details that you would get in other hotels decorated to this standard - music docking station in bedroom, facial tissues, directory of services/room service options. We also arrived to a freezing room as the window was open and the heating turned of. That said, the room was spacious, beautifully clean and the bathroom tasteful.

My "gripes" relate to information I think we should have been told about at booking - especially when this was done by phone only four days before arrival.

Firstly, the hotel is designed around a double-storey atrium with open staircase. A lovely first impression with gleaning ceramic tiles everywhere. However, over room entrance was on the balcony overlooking this and the hotel had a very large function on which opened into the atrium. We were therefore treated to the live band until very late and the departing, merry dinner-dance guests until even later; nicely magnified up by the vast space. Secondly, in order for the kitchen to cope with the function, we could only access dinner if seated before 5.45 or after 8.00pm. This required a hasty rearrangement of dinner plans with aforementioned local relatives.

As stated above, I would had been less disgruntled if these issues had been highlighted in advance but it meant what was thought of an a relaxing night away into something rather different.

The food - dinner and breakfast - is casual and of good standard.

I would go back but would be very particular in requesting my room

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LJGscotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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484 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Glasgow
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 23, 2013

Popped in for a meal without booking - staff welcoming and friendly. Surroundings absolutely beautiful, a sympathetic restoration and upgrading has taken place transforming this lovely old building into a contemporary venue.
Fillet steak the best I have had in years - absolutely delicious. Home made sticky toffee pudding excellent.
Waiting staff delightful.
Good value for money.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gillian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 18, 2013

I recently visited Cumnock for a good friend's 50th Birthday celebrations at Dumfries House and was fortunate to stay at the Dumfries Arms Hotel. The room was very clean with a nice spacious layout and everything in good working order. The staff were all very helpful particularly at breakfast, providing loads of strong coffee to help combat a hangover! The bar had a good selection of drinks with plenty of seating etc.
If you can get it then ask for room 34 which was very comfortable with a nice big bed and sofa and a view!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bushey, Hertfordshire, UK
Level 5 Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 7, 2013

We didn't stay at the hotel but we ate there on the first night of our three day stay locally on a recommendation. The food was excellent, there was a great choice, the seating was comfortable and the atmosphere was good. The staff very friendly and efficient. As we left the first night, we immediately booked for the next night, so impressed were we.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank pplusj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level 6 Contributor
99 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 30, 2013

Our band “Angelstar” recently held our 10th birthday party celebrations within the Dumfries Arms Hotel in Cumnock and WOW!! What a place - Interiors, service from management and general staff was second to none. Our guest booked out the entire hotel on the evening and everyone’s feedback was nothing but complimentary. The rooms are extremely modern and tastefully decorated, breakfast is also very pleasant. Overall we couldn’t have asked for a better Hotel to hold our birthday party in – it was definitely 5 star. Senga, John and the team thanks again – we wish the hotel every success in the future.

So if you are thinking about where to book your wedding, party or any other event the Dumfries Arms should certainly be on the list to be checked out..

Room Tip: Book Deluxe room, treat yourself to room service it was awesome....
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Fgormanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Kilbride, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2013

I am peter Wingate father of the bride,wedding was on the weekend of Friday 11/10/2013,we stayed at Dumfries arms hotel from Friday till Sunday ,what a great place to have a wedding the staff from the oldest (Gillian) ha ha Evan and all the young staff who served our party thought the weekend cannot fault anything everyone at the wedding (approx 150 people) every one of them said how good the hotel AND the prices at the bar were excellent . So another big big big thank you to Gillian Evan and all their crew for a wonderful weekend and the chief for the great food.

Room Tip: Any room that u pick don't think u will be disappointed as I seen all the rooms in the hotel as...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jordan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Level 6 Contributor
128 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
Reviewed September 15, 2013

Just been to the Dumfries Arms for Sunday lunch. There Sunday specials menu was good and excellent value for money. Service was good and very professional. Food presentation was very good. And the food itself very tasty. Will definitely go there again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
7 Thank merseybankman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dumfries Arms Hotel

Property: Dumfries Arms Hotel
Address: 54 Glaisnock Street, Cumnock KA18 1BY, Scotland
Location: United Kingdom > Scotland > Ayrshire > East Ayrshire > Cumnock
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cumnock
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dumfries Arms Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
Fully renovated in 2011 the Dumfries Arms is a contemporary, stylish boutique Hotel with 26 stunning guest rooms, stylish restaurant and function facilities that ensure its place as one of Ayrshire's largest and most stunning wedding and events venues. Rich in history, The Dumfries Arms Hotel has stood at the heart of the ancient burgh of Cumnock, Ayrshire since the early 18th century and even predates nearby Dumfries House, saved for the nation by HRH The Prince of Wales and now one of the nation's most stunning heritage attractions. Over its 300 year history the hotel's guests have included some colourful and well known characters including our national bard, Robert Burns and Sir Walter Scott, who made reference to his stay in Old Cumnock..."Where beds are as hard as a plank, sir". Much has changed since! However, as an important part of our heritage, due homage has been accorded with these historic words being embroidered on soft furnishings within our guest rooms. We should add that our beds are magnificently comfortable! We look forward to welcoming you to one of Scotland's newest, privately owned boutique hotels whether as a resident, diner, or to view our stunning function facilities if you are planning a very special event. A warm welcome is guaranteed. ... more   less 
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