We planned an overnight at The Dumfries Arms to visit some relatives nearby. The hotel has been upgraded to a very good standard and the staff are attentive and welcoming. There are a few missing details that you would get in other hotels decorated to this standard - music docking station in bedroom, facial tissues, directory of services/room service options. We also arrived to a freezing room as the window was open and the heating turned of. That said, the room was spacious, beautifully clean and the bathroom tasteful.
My "gripes" relate to information I think we should have been told about at booking - especially when this was done by phone only four days before arrival.
Firstly, the hotel is designed around a double-storey atrium with open staircase. A lovely first impression with gleaning ceramic tiles everywhere. However, over room entrance was on the balcony overlooking this and the hotel had a very large function on which opened into the atrium. We were therefore treated to the live band until very late and the departing, merry dinner-dance guests until even later; nicely magnified up by the vast space. Secondly, in order for the kitchen to cope with the function, we could only access dinner if seated before 5.45 or after 8.00pm. This required a hasty rearrangement of dinner plans with aforementioned local relatives.
As stated above, I would had been less disgruntled if these issues had been highlighted in advance but it meant what was thought of an a relaxing night away into something rather different.
The food - dinner and breakfast - is casual and of good standard.
I would go back but would be very particular in requesting my room
- Official Description (provided by the hotel):
- Fully renovated in 2011 the Dumfries Arms is a contemporary, stylish boutique Hotel with 26 stunning guest rooms, stylish restaurant and function facilities that ensure its place as one of Ayrshire's largest and most stunning wedding and events venues. Rich in history, The Dumfries Arms Hotel has stood at the heart of the ancient burgh of Cumnock, Ayrshire since the early 18th century and even predates nearby Dumfries House, saved for the nation by HRH The Prince of Wales and now one of the nation's most stunning heritage attractions. Over its 300 year history the hotel's guests have included some colourful and well known characters including our national bard, Robert Burns and Sir Walter Scott, who made reference to his stay in Old Cumnock..."Where beds are as hard as a plank, sir". Much has changed since! However, as an important part of our heritage, due homage has been accorded with these historic words being embroidered on soft furnishings within our guest rooms. We should add that our beds are magnificently comfortable! We look forward to welcoming you to one of Scotland's newest, privately owned boutique hotels whether as a resident, diner, or to view our stunning function facilities if you are planning a very special event. A warm welcome is guaranteed. ... more less
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