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“Excellent service!”

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Holiday Inn Chicago Oakbrook
Minneapolis, Minnesota
1 review
“Excellent service!”
Reviewed March 28, 2013

Excellent service! thank you Irene, Erika and special thanks to Juli for going the extra mile to make us fell at home. The location was very good for going to the different places we wanted to go. Close to downtown but far enough to avoid the traffic and noise of the big city. We tried the breakfast buffet and the food was great. Thanks again!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maria c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
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English first
Winston Salem, North Carolina
Level Contributor
356 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed March 22, 2013

I stay with Holiday Inn properties about 200 nights a year so I know their standards and what to expect as a Platinum member. THIS IS NOT THEIR STANDARD! Very disappointed as I needed a place for 9 nights. The rooms (I tried 2 different) were small and I was told nothing to upgrade to. The pillows were HORRIBLE , thin and lumpy. The general manager did not understand when I asked if they had down/feather pillows to exchange. She told me these were not "new" Holiday Inn pillows..... I hope not as they are nothing like all the other locations I have stayed at in the past several months. The location was convenient and clean but let down by these basics. I was so sad as I REALLY love Holiday Inn and the privileges they give Platinum members. Oh well, they could not even suggest a sister property when I asked about that or offer to comp a night to have me try the space and pillow concerns, instead let me go for 9 nights to a competitor.

Room Tip: Look at the room before checking in!!
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank glendale215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lilianav30, Manager at Holiday Inn Chicago Oakbrook, responded to this review, April 5, 2013
Thank you for contacting the Holiday Inn Oak Brook regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced our property.
It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn for your future travel needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benton Harbor, Michigan
1 review
Reviewed March 22, 2013

Whenever I'm in town, I always choose this Holiday Inn because of the comfortable rooms, very friendly staff, and convenient location. I've stayed here a few times and EVERY time I come in, I feel refreshed and pleased with my stay. I've been in a lot of hotels and I can honestly say that for the value, nothing beats the Oakbrook Holiday Inn. In particular, I'd have to say that the people that work here are friendly and helpful. They always greet you with a smile and if there's a problem, they always try their best to fix it. However, those problems, I've found, are very few and far between.

Room Tip: A simple tip is to choose Holiday Inn every time.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed March 20, 2013

The service was awesome and the rooms are clean.

The staff are always happy to help but they should be able to provide more accurate touristic information.

Since the hotel is far from Chicago downtown, transportation is an issue and the front desk staff was not able to provide all the details to go to Chicago. It was someone else who provided this.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank evilleda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Pigeon, Michigan
1 review
Reviewed March 18, 2013

I am a Regional Sales Manager and travel primarily in the Midwest and Ontario, Canada areas. I have over 50+ stays per year and visit the Chicago area about once a month. I have been staying at the Holiday Inn in Oakbrook Terrace, IL for a number of years and it is my preferred hotel. The Service is always Excellent and the staff goes of thier way to make my stay as pleasant as possible. With the addition of the new Bar Louie Restaurant the hotel is so much nicer. I just stayed at the hotel this past weekend for business and we also celebrated my youngest daughters 12th Birthday. I brought my wife and my daughter brought 2 of her girlfriends. As usual the Service was First Class and we had a fantastic time. I will be back in the Oakbrook area again this week and staying at the hotel for 2 nights. It is the Best Value in the area.

Room Tip: Corner Suites are large and sunny.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
Reviewed March 17, 2013

i would highly recommend this hotel for anyone coming to the area. My experience was simply wonderful from my arrival until my departure. They have a front desk supervisor there by the name of "Q" she is someone you would really enjoy standing before her as she checks you in. I can see why "Q" is a supervisor she has EXCELLENT CUSTOMER SERVICE, I mean she enjoys and have a passion for her work. Because of "Q" and I think the manager name is Lilly I can guarantee that you will enjoy your stay at this hotel. They made me and my guest feel at home and treated me as if they had always known me, like family or a close friend. I can see the front desk supervisor "Q" easily being promoted to a manager, and Lilly the manager to a higher posistion as well.

Thanks you "Q" and Lilly

From Tara Reed Room 741 Stayed March 13-16 2013 Celebrating my birthday.

Room Tip: The front desk supervisor choose the room for me the floor was very quite and away from the elevator...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2013

My husband and I spent the weekend at this Holiday Inn and we had a very pleasant stay. The room was very clean along with the entire building was well maintained. The hotel was quite busy this weekend but it was fine...there weren't any loud ppl in the halls. We didn't utilize the pool but it was nice to have just in case we felt like going down, I think if there was a hot tub we would have used it. The staff was very nice...thank you to the lady at the desk (I forgot to get her name) for asking if we were able to get the fight in our room, which we did. It was nice to have the restaurant on the premise to enjoy as well. The location is perfect to spend a little get away from the City...if you want to shop and lots of nice restaurants. We will do it again in the near future.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaunam71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago Oakbrook

Property: Holiday Inn Chicago Oakbrook
Address: 17 West 350 22nd Street, Oakbrook Terrace, IL 60181
Phone Number:
Location: United States > Illinois > DuPage County > Oakbrook Terrace
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Oakbrook Terrace
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago Oakbrook 3*
Number of rooms: 215
Official Description (provided by the hotel):
The Holiday Inn Chicago-Oak Brook Hotel represents the best of both worlds by offering an upscale stay, at a not so upscale price. The Holiday Inn is a premiere full service hotel and is ADA- and FEMA-approved. Our guests are provided with an experience not found anywhere else in the city. The hotel is centrally located off I-88 between I-294 and I-355 in the beautiful Oak Brook western suburb, nestled in the shopping and restaurant district. The hotel features complimentary shuttle service to all local corporate offices. The Holiday Inn Chicago-Oakbrook is centrally located for all Chicago corporate business. Nestled in the middle of the Chicago in the suburbs between Midway Airport and O`Hare Airport. The Holiday Inn Chicago-Oakbrook hotel is the best choice for lodging when working with companies alike: IBM, Com Ed, Crowe Horwath, Inland Real Estate, McDonalds, Perkin Elmer, Sara Lee, Joint Commission, Blue Cross Blue Shield, Mid America Plaza Businesses and many more in the Oakbrook, Lombard and Oakbrook Terrace Area. Our meeting rooms also come complete with audio-visual equipment. Cattails Restaurant and Lounge showcases an extensive menu, as well as a comprehensive daily hot breakfast selection, in a cool and comfortable atmosphere. All 217 beautiful decorated rooms are appointed with everything required to ensure your stay will be an enjoyable experience which includes complimentary high-speed Internet access! ... more   less 
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Also Known As:
Holiday Inn Chicago Oakbrook Hotel Oakbrook Terrace
Chicago Oakbrook Holiday Inn
Holiday Inn Oakbrook Terrace
Oakbrook Terrace Holiday Inn

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