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Comfort Suites Oakbrook Terrace
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Reviews (247)
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152 - 157 of 247 reviews
Reviewed September 4, 2013

Things started badly when they couldn't find my reservation. A long story but they thought I was visiting in April not August and had already charged me for the 'no show'. After a few emails with head office I was refunded for the double charge.

The rooms were fine and clean. I had a road side room and could barely hear the traffic. I don't know what other posters are complaining about. Breakfast was basic but ok. The free coffee which was topped up throughout the day was a nice touch.

The hotel is a bit dated but the rooms are in better shape than the lobby and reception area. Cleanliness is the main thing and it was clean.

Room Tip: Ground floor facing the road is fine. I imagine these rooms are less well used and in better condition than the others!
  • Stayed: August 2013, traveled solo
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Thank StevieG489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this reviewResponded November 7, 2013

Dear StevieG489;

I apologize for the mix up with your reservation. Thank you for your understanding and patience with us while we corrected our mistake. I appreciate your kind words and am pleased that you did not let our mix up sully your experience with our property and staff.

We hope to be your future lodging choice should you find yourself in the Oak Brook area again.

Sincerely,

Geri Mulso
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

A warm welcome from the manager, Jose, got our stay off to a good start. We made sure to book a room on the back side of the hotel. That is a must because Roosevelt Rd is one of Chicagoland's busiest. The suites are 2 separate rooms with a TV in each. The hot breakfast featured scrambled eggs with ham chunks or without. We took a separate trip to the subterranean level to see the pool because recent reviewers complained about it being cloudy. We did not swim, but could see to the bottom and deemed it swim worthy. Most issues with this hotel were built in at construction several years ago. The fact that it is smack up against the road and the pool is in the basement are not the fault of the current management. They do a great job with a challenging site. Don't blame Jose.

Stayed: August 2013, traveled with family
Thank justfeltcreative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this reviewResponded November 7, 2013

Dear justfeltcreative;

Thank you so much for all of your kind words. The original construction does leave us with some creative challenges and I truly appreciate you recognizing that. We certainly strive to provide our guests with superior customer service and I am glad Jose' is maintaining that standard.

We look forward to hosting your next stay to the Oak Brook area.

Sincerely,

Geri Mulso
Assistant General Manager

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Reviewed August 24, 2013

The hotel sits really close to a six lane road and the road noise was absolutely terrible. Our room had a sliding glass door but there was no balcony - very odd. We think the road noise was amplified because of the sliding glass door. The room also had a strange odor. When checking in the front desk clerk had an attitude - that is never a good start. Overall we would rate this hotel below average and would not stay there again.

  • Stayed: August 2013, traveled with family
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Thank OnVacation513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this reviewResponded November 6, 2013

Dear OnVacation513;

Thank you for taking time to share your experience with Comfort Suites, Oakbrook Terrace, IL. I agree with you that it IS odd that the actual balcony for the suites that have them are approximately 3 feet deep. I have no idea what purpose the original architecht had in mind. Unfortunately there are no cost effective options currently available to to expand the solid concrete 'balcony'.

With regard to the noise from the street, the rooms facing Roosevelt Road do tend to pick up residual noise from the traffic. Some of our guests notice it greatly are are disturbed by it, other don't notice it at all. We make every effort to make our guests aware that we do face a busy street and have booking options that reflect that. When making reservations guests have the option to book 'facing highway' or 'away from highway'. It is unfortunate that this option was missed when your reservation was made.

We do hope you enjoyed the rest of your stay.

Sincerely,

Geri Mulso
Assistant General Manager

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Reviewed August 22, 2013

The room was very clean and the refrigerator was spotless. The bed was extremely comfortable. The room looked as though it had been renovated. The bedding seemed brand new. We took the advice from another reviewer and got a room facing away from the road which made the room quiet. The staff was very friendly and helpful.

Room Tip: Definitely get a room not facing the road
  • Stayed: August 2013, traveled as a couple
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Thank looking2retire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this reviewResponded November 6, 2013

Dear looking2retire;

Thank you for your kinds words and noticing the cleanliness of your suite. Our housekeeping staff takes great pride in making our suites sparkle and it's very rewarding when a guest not only notices it but takes time to comment on it. I have forwarded your review to my Head Housekeeper so she may share it with her staff.

We are pleased you enjoyed your stay and look forward to hosting you in the future.

Sincerely,

Geri Mulso
Assistant General Manager

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Reviewed August 16, 2013

im from india and i was there in october 2012 and enjoyed alot nice suites with levirages even nice ambeience hotel is conveniently located not too far from Chicago O'hare international airport. Even Got Some Friends There :) That Was A Awesome Evening Of My Life Best Hotel

  • Stayed: October 2012
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Thank L3G10N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this reviewResponded November 6, 2013

Dear L3G10N;

We are very pleased you enjoyed your time with us and truly appreciate you taking time to share your kinds words in a review.

We hope next time you are in the States you will choose to stay with us again.

Sincerely,

Geri Mulso
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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